HostGator

Hostgator service is great. The bad experience is every month when i come to pay and so many upsells show up hiding the 'no thanks' tiny link somewhere in the bottom, slowing the process of check out.

Many years ago I joined Hostgator. It was easy to use and good value. It is no longer good value as they suddenly doubled my monthly fee without warning or explanation. I remain, reluctantly, whilst looking for an alternative.

Prices increased more the 100% + the features of the old product decrease. We are forced to accept the new changes if we want keep our product. No longer unlimited domain in baby plan. Now we should pay for privacy which already was included with ssl and more

I have used them before with little issue. But this time, I used there system to install my WP site, and it hasn't worked correctly since installation. If continuously throws 404,500 and 504 errors, even though the pages and content exist. So far my website is worthless until they can figure these issues out.

I have been helped by multiple chat support representatives but Sachin was the best hands down, quick, efficient, knowledgeable, and pro tips. I could go on. She was able to help me within a short amount of time. Speed, and smiles :)

Not Go, that's for sure. Got tired of getting charged for every little thing, so switched to HostGator a few years ago. Decent rates, good tech support, free SSLs and email accounts, etc. Highly recommended!

Not the best, finger pointing of which division of the company was responsible for what without solving my problem.

Site is still down the guy last night said it would be sorted in a few minutes that was 10 hours ago cant even sort it. You guys who ive been with for 6 years have gone massively downhill over the last year. You used to be so quick and helpful now i dont even trust you guys have actually done anything at all seriously thinking about moving away

Not happy with service. My WordPress sites the login info no longer works and the schedule posts never appear. Also the new layout is very confusing and it is harder to figure out how to pay a balance.

Jericho was such a nice guy who knew how to solve the issues I was facing so far with multiple sites. He fixed every one of those in a few minutes. I usually Hostgator's support is good but damn this item, it was awesome. When you're facing an issue, having expert support is like a really solid helping hand that supports you in all hurdles.

I've been using HostGator to host 2 of my websites for over 3 years. It's been a great experience. I'm not super techy, so I have to often contact their customer support. And they come through each time. The response time is fast and the service is efficient. They send payment reminders on time too, but everyone does that. The hosting and domains are reliable as well. Haven't had any problems so far. Hope to continue with them for a long time if they can maintain their services.

New system is terrible to use. User unfriendly. And CSR are not helpful b/c they lack knowledge of your system ex. Domain name process. Look at my issues with this in Dec 2023. AWEFUL. CSR were friendly

The experience has been great and it is comforting to note that HostGator places high premium on data protection and confidentiality.

You have made a lot of GUI changes that are foreign and it's forcing a learning curve on me. Additionally, I'm having to contact tech support several times because of your system changes.

It's impacting my impression negatively

Never cancelled. But Hostgator is exploitive and has increased price over and over and over for the cheapest Baby plans. Insane. Money grabbing, yet your service has decreased and value decreased. Money grabbing - Shameful company standards. Will cancel soon. Have been telling everyone to stay away and go with ethical companies. So yes, Hostgator is trash due to the way you exploit clients.

Yet again, my emails are being rejected by the host. This has been a problem for YEARS. Every time I start to believe you guys finally fixed things, this happens again. C'mon. What's it going to take to make my emails work. This is costing me business.

I've been using HostGator for my websites for a few years now, and I'm overall very happy with their service. Here are a few of the reasons why I chose HostGator and why I continue to recommend them to others:

1. Reliable uptime and performance
2. Easy to use
3. Excellent customer support, They offer 24/7 support via phone, live chat, and email
4- Affordable pricing

Hostgator has gone downhill steadily since it was acquired by EIG. The ~90% price increase with ZERO notice or explanation to its customers was pretty much the last straw. I'll be moving my hosting to a new service within the next 90 days. Hostgator used to be pretty good, but it just sucks now. If you are looking for hosting, Hostgator ain't it! Look elsewhere!

Worst hosting I had ever, can't wait to change it.

UI and UX are really annoying, Don't understand why when I login into my user account first appear advertise and then I need to click to go in admin panel. Quite unprofessional, no?

This was a nightmare. I suppose I knew at some point that the Reseller Account I have had for a least 12 years was a program that was going away, but I wasn't any warning. All I got was a notice that the cost was going up in February and to log in to see what the new rate was. I knew my auto payment method was still valid, so I didn't look right away. 2 months later, with not a single other notification, the account was simply deleted. To get it migrated to a new account required extensive back and forth between different groups to get the information to the migration group. No one internally at hostgator professional services would get the information from the Host Gator regular support team, so, after many, many sleepless nights and phone calls, I figured out what was required and who talked someone into giving it to me so that I could pass the information over to the other support team at HostGator.

There is no communication between different teams, so I had to do their work for them.

Setting up our domain email has been a nightmare. DND refuses to populate on 5/6 of US servers. We contacted help several times and weeks into our Business subscription we still are not receiving emails from clients.

I wanted the primary domain moved as I don't have it any more and was told it can't be done. I think I'll let this year run and leave which is a shame as I've been the HG for years.

I've been using HostGator for 4 years and I've never had any problems with use or service, but in recent years it's been doing a lot of updates and changes completely and you have to go through the process of learning it all over again, and that causes some kind of confusion.So that's why i rate with 4 stars.