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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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C-panel not recognizing my domain to add an email address to.
Date of experience: February 19, 2024
The site goes down every 5-6 days.
Support is fixing it but it comes back down
Date of experience: February 17, 2024
Can't tell which domain or site goes with which Baby plan renewal, confusing.
Date of experience: January 18, 2024
Good services and perfect business ethics, available customer services.
Date of experience: February 25, 2024
It was the cheapest at at the time that would be able to host my site...
Date of experience: February 16, 2024
Changed the plans and the pricing is higher than other services
Date of experience: February 18, 2024
I keep having issues with site performance and visibility issues
Date of experience: February 22, 2024
Information overload is your main problem. Life is complex simplify your systems.
Date of experience: February 25, 2024
A matter of convenience but I am not happy and will likely leave.
Date of experience: February 28, 2024
The admin team support and their response time is very poor
Date of experience: February 28, 2024
HostGator appears to be straight forward and there are no catches
Date of experience: February 28, 2024
Not bad, you guys should work on your call centre a bit more.
Date of experience: February 28, 2024
Competitive edge. Best price, service more on point,
Date of experience: February 28, 2024
Date of experience: February 28, 2024
Easy to use and actual Human Beings at Customer Support. Thank you
Date of experience: February 28, 2024
Date of experience: February 28, 2024
Layout isn't pleasant. Too many steps from login to email.
Date of experience: February 28, 2024
Good reputation. The offering made sense which some other sites didn't.
Date of experience: February 28, 2024
Great experience so far. Feature rich with lots of useful tools for non technical folks
Date of experience: February 28, 2024
Date of experience: February 28, 2024
Date of experience: February 28, 2024
Date of experience: February 28, 2024
Yes, it is very helpul for me. If auto save password then it will more suitable
Date of experience: December 29, 2022
You have are billing my account bank account for a website addess that is not activate
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 13, 2022
Hi Jason,
I am sorry to hear this has been happening while using HostGator. We definitely want to look into this and get it resolved for you. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
You guys have been doing alright. But you need to make your site and products user-user-freindly
It wasn't bad
On recommendation
We need them
Date of experience: May 11, 2022
Hey Emmanuel,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
HI Mehedi,
Thank you for your review!
DJ
Customer Advocate at HostGator