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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Prices jumped but the php # is below standards for the shared hosting.
Date of experience: January 11, 2024
Watched a YT video a couple of years ago and was provided an offer and went with that.
Date of experience: January 21, 2024
This service is the worst the the helpers are reading guides and take forever to get back to you.
Date of experience: February 16, 2024
I see an invoice but what I want to know is what domain it is for
Date of experience: February 21, 2024
Recommended by a web design teacher in a class I took years ago
Date of experience: January 8, 2024
Security is not in place and even customer service is not able to help with partner product
Date of experience: February 4, 2024
It takes 30 seconds for your international IT support person to say "hello"
Date of experience: January 8, 2024
Because you don't charge for SSL Certificates and having SSL certificates makes the web a much safer place.
Date of experience: January 18, 2024
It was recommended by my website contractor. It was cheaper than Wix!
Date of experience: February 22, 2024
Price, and apparent ease of use... 1 month later, still trying to get my wordpress site working
Date of experience: February 25, 2024
Good for the goose is good for the gander. That's all.
Date of experience: February 24, 2024
Not user friendly at all when making changes to the website.
Date of experience: February 25, 2024
It's a matter of fact that for the last 4 years we have been enjoying the services of Hostgator.
Good and fair enough
Good service
Date of experience: May 4, 2022
Date of experience: February 25, 2024
So far we are satisfied with your service. Thank you
Date of experience: February 25, 2024
It received positive reviews when I was doing internet searching.
Date of experience: February 25, 2024
The price was competitive and was ranked as easy to use. So far, it has not been that easy.
Date of experience: April 5, 2022
Hey Lorie,
We would be happy to help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Easy to use and intuitive layout makes it a breeze for me to get my website up and running.
Date of experience: November 3, 2022
Hey Kyle,
Thank you for your review!
DJ
Customer Advocate at HostGator
I dont know where i put my secret code for transfer my domain and the support chat is loading
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2021
Hi Guillermo,
It's unfortunate to hear you have been running into this problem while using HostGator. I have brought this to our escalations managers attention. They will be in touch soon to help walk you through any problems you are having with your domain name. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Pretty simple to get up and running and chat support was quick to fill in the blanks when needed
Windows Hosting
Date of experience: August 4, 2021
Hey John,
We are happy we could help! Thank you for your review.
DJ
Customer Advocate at HostGator
I get some issues since past December and is not possible to repair and the support is slow.
Date of experience: January 15, 2024
Terrible customer service and buggy platform. Don't sign up with them!
Date of experience: February 24, 2024
I would never choose HostGator again or recommend it. Customer Support is terrible.
Date of experience: February 24, 2024
Good pricing, planning on being a long-time customer because the support has been phenomenal.
Date of experience: February 24, 2024
Date of experience: February 24, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Adnan,
Thank you for your review!
DJ
Customer Advocate at HostGator