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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.8%
Positive
3,116
Neutral
681
Negative
1,998
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

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Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user joanp875
Colorado
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

I'm unable to increase my disc space and rep is not helping

Date of experience: February 24, 2024

Thumbnail of user aba35
South Africa
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Date of experience: February 24, 2024

Thumbnail of user joelg535
Australia
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

Make it cheaper. The renew price is surprisingly high.

Date of experience: February 24, 2024

Thumbnail of user milisavi
Serbia
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

Very often I have a problem with hosting. My server is often unavailable.

Date of experience: January 2, 2024

Thumbnail of user rickb1305
New York
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Easy setup
Good support
Excellent price & features 👍

Reason I chose this business:

Past experience with this service

Date of experience: February 23, 2024

Thumbnail of user waynek631
Minnesota
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Price, disappointed in the offerings, pissed that I have had to wait for PHP 8.x...

Date of experience: February 23, 2024

Thumbnail of user roberts10139
Canada
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Because Blue Host dropped the ball and deleted all of our emails. Someone advised us to switch.

Date of experience: February 23, 2024

Thumbnail of user yvonnec535
Wisconsin
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Pricing was good and it seemed fairly easy to use. Don't like the new Dashboard.

Date of experience: February 23, 2024

Thumbnail of user nessemh
Egypt
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Date of experience: February 23, 2024

Thumbnail of user mortezam9
Australia
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

YOur support teams provide misleading information which not working for me.

Date of experience: February 23, 2024

Thumbnail of user orlandoc185
Puerto Rico
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Date of experience: February 23, 2024

Thumbnail of user earlk98
Texas
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Works decently, needs to improve somewhat, customer service is always good.

Date of experience: February 23, 2024

Thumbnail of user johnc11535
Pennsylvania
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

I have called once and chatted 4 times to correct a domain issue. It is not corrected as of yet.

Date of experience: February 23, 2024

Thumbnail of user angelab2146
Washington
2 reviews
0 helpful votes
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February 23rd, 2024
Verified purchase

Date of experience: February 23, 2024

Thumbnail of user oluwakayodei
Nigeria
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Referral many years ago and I have not changed it since then.

Date of experience: February 23, 2024

Thumbnail of user diablob1
California
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

I didn't choose hostgator. The previous admin did.

Date of experience: February 23, 2024

Thumbnail of user robertg5451
Massachusetts
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

I've been using HostGator for YEARS. So far so good.:-)

Date of experience: February 17, 2024

Thumbnail of user kenm1174
Canada
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

Date of experience: February 17, 2024

Thumbnail of user elef2
Arizona
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

I do not like that I have to see an ad before I can get to my email.

Date of experience: February 15, 2024

Thumbnail of user richardm5440
Illinois
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

The price and the service was a big attraction for me...

Date of experience: February 12, 2024

Thumbnail of user williamt2637
North Carolina
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

It takes 6 steps to see my email. It would be nicer to only have 2 possibly 3

Date of experience: January 10, 2024

Thumbnail of user stephenr1683
Texas
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Haven't used the portal much but the multiple steps to get where I want to be in annoying.

Date of experience: January 11, 2024

Thumbnail of user cindyw829
Nebraska
2 reviews
0 helpful votes
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February 13th, 2024
Verified purchase

I have had it for years and years. Most of my interactions have been great.

Date of experience: February 13, 2024

Thumbnail of user rubenm347
Zimbabwe
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

Cheaper but im getting server issues after every two weeks which bad

Date of experience: February 22, 2024

Thumbnail of user mariad2482
Canada
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Date of experience: February 22, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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