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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
It was pleasant. I was attended to well and my questions were answered.
Date of experience: April 25, 2022
I don't remember, it's been many years, but HG has always been great.
Date of experience: April 13, 2022
Hey Alan,
Thank you for your review!
DJ
Customer Advocate at HostGator
This is great for a platform for myself and pretty easy to use
Date of experience: March 8, 2022
Hey Tina,
That is so great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
So far nobody has reported any issues trying to connect to our site.
Reliability and long-term proof of quality.
Date of experience: May 31, 2022
Hey Cecor,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Using hostgator was indeed a smooth experience and I got what I wanted.
Because it has all website needed function and very affordable.
Because they align with my needs and also affordable.
Date of experience: May 11, 2022
Hey Patrick,
That is great! Thank you for your kind review!
DJ
Customer Advocate at HostGator
I am satisfied with your service and will continue to use the service.
Hostgator is reliable and will recommend the Company to others.
Date of experience: April 27, 2022
Hey Emmanuel,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
The support agent is very knowledgeable and very courteous to help me out
Date of experience: March 3, 2023
Great experience with hostgator. The staff are really helpful :)
Date of experience: February 17, 2024
It was great - easy to make the switch from the other host site
Date of experience: April 14, 2022
Hey Mark,
That is so great to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
My phone doesn't stop ringing after i both my service with you guys.
Date of experience: April 7, 2022
Hey Marco,
We can fix that. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good value.
But I got switched to an expensive package I didn't want.
Date of experience: February 16, 2022
Hey Paul,
We would love to look into this for you! We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
It was affordable and see to use to set up my business website.
Date of experience: October 25, 2021
Hi Jamie,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Nice and i like it so much and customer services is pure good
Verg nice
Just like it
Date of experience: October 24, 2022
Hey Safe,
Thank you for your review!
DJ
Customer Advocate at HostGator
It was great. We got it worked out. Thanks to all of you
I've used you guys for several years.
Date of experience: May 2, 2022
Hey Michael,
We are always happy to help. Thank you for your review!
DJ
Customer Advocate at HostGator
It took a couple of points of content to resolve the initial request
Agents were friendly.
Pricing and recommendation by a friend.
Date of experience: May 2, 2022
Hey Andre,
We are so happy we could get your issue resolved. Thank you for your review!
DJ
Customer Advocate at HostGator
The customer service was helpful and manage to get the issue resolved quickly.
Hostgator has competitive pricing.
Date of experience: April 27, 2022
Hey Chiweme,
Thank you for your review!
DJ
Customer Advocate at HostGator
Stupidity. You offered a cheap hosting package. It's been a nightmare ever since.
Date of experience: April 15, 2022
Hey Betsy,
Oh no. We don't want you to feel that way. We have asked an Escalations Manager to reach out once they get the chance.
DJ
Customer Advocate at HostGator
Help from online is often outdated. The help information and documentation needs updated.
Date of experience: August 5, 2023
Great help with all my questions. Looking forward to working more with HostGator.
Date of experience: December 3, 2022
HI Sean,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: February 17, 2024
It is a mistake and i wi change to another company soon
Date of experience: February 17, 2024
Usually very responsive whenever theres an issue and issues are few.
Date of experience: February 17, 2024
The website not so fast. Server response time very bad
Date of experience: February 17, 2024
It's the best, all integrated, unlike others where mostly limited
Date of experience: February 17, 2024
Slow customer service and it is becoming ridiculously expensive
Date of experience: February 17, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Lugar,
That is so good to hear! Thank you for your kind review!
DJ
Customer Advocate at HostGator