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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.8%
Positive
3,126
Neutral
682
Negative
2,006
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user jeffreyo374
California
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

I like the company, but don't like the dashboard remodel at all.

Date of experience: February 7, 2024

Thumbnail of user mohamedr126
Egypt
1 review
0 helpful votes
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January 12th, 2024
Verified purchase

Very expensive price for all packages for no extra options or benefits

Date of experience: January 5, 2024

Thumbnail of user yanickb9
Canada
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Cost effective, handy and easy to use, efficient technical support

Date of experience: February 12, 2024

Thumbnail of user carmenb520
Mexico
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

The ones who taught me web design recommended Hostgator. And I'm here since.

Date of experience: February 12, 2024

Thumbnail of user christianak11
Tennessee
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

It was recommended to me years ago, and it used to be a good company.

Date of experience: January 29, 2024

Thumbnail of user mikem4752
California
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Always trying to help and often live helpful support that I can understand.

Date of experience: February 12, 2024

Thumbnail of user johnh9619
Washington
1 review
0 helpful votes
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January 10th, 2024
Verified purchase

The new system is terrible and very confusing and cumbersome to navigate.

Date of experience: January 3, 2024

Thumbnail of user celested104
California
1 review
0 helpful votes
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January 31st, 2024
Verified purchase

Price and that was a big mistake. Worst hosting and support.

Date of experience: January 24, 2024

Thumbnail of user lindaw3883
Georgia
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

I chose HostGator because of the great reviews and great price.

Date of experience: January 23, 2024

Thumbnail of user nadaa69
Canada
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Csr helped me to discover my user pin
And no one before helped me with this.

Date of experience: January 18, 2024

Thumbnail of user joset701
BO
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

I had problems with SSL certificates and DNS records many times, at the other side services like hosting, domain mails, etc, are good

Date of experience: February 10, 2024

Thumbnail of user jameseed1
Georgia
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Date of experience: February 10, 2024

Thumbnail of user manjitt3
Indiana
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Great service and up-time. Could improve things like PHP updates faster..

Date of experience: February 10, 2024

Thumbnail of user chrisp2553
Wyoming
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Shady accounting to say the least...zero accountability.

Date of experience: February 9, 2024

Thumbnail of user heidik303
Florida
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Was already set up, but trying to make changes is very difficult.

Date of experience: February 8, 2024

Thumbnail of user davidd5848
New Jersey
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Courteous, respectful, professional support provides accurate answers to timely questions.

Date of experience: February 8, 2024

Thumbnail of user anthonym1208
Ohio
3 reviews
0 helpful votes
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January 23rd, 2024
Verified purchase

Read my chat...hopefully, you find that you completely failed, and only succeeded to waste my time!

Date of experience: January 16, 2024

Thumbnail of user zeljkap
France
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Date of experience: February 7, 2024

Thumbnail of user geraldt405
Wisconsin
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Weebly builder is limited to the quality of videos you can put on it.

Date of experience: February 7, 2024

Thumbnail of user janet799
Illinois
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

I can actually speak to someone on the phone. Every issue I've had has been resolved.

Date of experience: February 7, 2024

Thumbnail of user scottc2682
California
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Your service is getting worse every year. What happened?

Date of experience: February 7, 2024

Thumbnail of user bwengyea
Uganda
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Date of experience: February 7, 2024

Thumbnail of user michaelt4531
New York
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Interface is terrible. Stop asking me for upgrades.

Date of experience: February 7, 2024

Thumbnail of user barryr390
Ohio
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Great customer service and being able to speak with a support person on the phone.

Date of experience: February 7, 2024

Thumbnail of user helenh1466
GB
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Trying to get to C-Panel - you're getting in the way:-(

Date of experience: January 27, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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