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HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.8%
Positive
3,126
Neutral
683
Negative
2,006
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

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Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user jonahs84
Indiana
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

Date of experience: February 6, 2024

Thumbnail of user carmelar48
Mississippi
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Im n.o.t sure. But you use to help develop way more. Now no one is tech savvy

Date of experience: February 6, 2024

Thumbnail of user brianf2197
New York
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Only problem is - accessing cc panel could be easier

Date of experience: February 6, 2024

Thumbnail of user glenny68
North Carolina
1 review
0 helpful votes
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January 12th, 2024
Verified purchase

To many steps to reach the same location that the old system went to with in less time. Not happy!

Date of experience: January 5, 2024

Thumbnail of user davids11578
South Carolina
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Log in is different, settings location is a nightmare. Bad design...

Date of experience: January 16, 2024

Thumbnail of user donnat2240
Canada
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

Reliable security, good price and good products. Thank you!

Date of experience: January 30, 2024

Thumbnail of user vladank
KR
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Date of experience: February 5, 2024

Thumbnail of user bernardinob3
California
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

The service was second to none years ago. Nowadays I feel a lack of interest sometimes.

Date of experience: February 5, 2024

Thumbnail of user michaelp6689
Georgia
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

Recommended by previous host company that went out of business. Much easier to use and navigate.

Date of experience: February 5, 2024

Thumbnail of user patricer98
Tennessee
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Referred by a friend. And I think it was the worst referral ever made.

Date of experience: February 5, 2024

Thumbnail of user iliasc15
Greece
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Date of experience: January 24, 2024

Thumbnail of user jankos2
Serbia
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

I cannot find my past invoices on your platform, and it is needed for regulatory tax filing.

Date of experience: February 4, 2024

Thumbnail of user kellyw1555
Colorado
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

Simple to use, don't love ya moving things around, but it's life. All is good.

Date of experience: February 4, 2024

Thumbnail of user brentd241
Australia
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Changed user interface on the home site is not user intuitive.

Date of experience: January 11, 2024

Thumbnail of user christinet1481
Indiana
1 review
0 helpful votes
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January 31st, 2024
Verified purchase

Compared options. Better options, Speed, Cost, etc.

Date of experience: January 31, 2024

Thumbnail of user suareza
Texas
0 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

A friend recommended me to the website site and I thought I would give it a shot. So far so good!

Date of experience: January 18, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Suarez,

We think you have a pretty awesome friend! Thank you for choosing HostGator!

DJ
Customer Advocate at HostGator

Thumbnail of user bobm1648
Ohio
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

I'm very disappointed in the customer service for the migration services.

Date of experience: January 9, 2024

Thumbnail of user steven1006
GB
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

You move the support portal now I cant find anything! Total $#*!e!

Date of experience: February 2, 2024

Thumbnail of user richardc4790
Tennessee
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

Your website is frustrating. And the online help is helpless.

Date of experience: January 20, 2024

Thumbnail of user jeremyj812
Ohio
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

What happened to the control panel. I can't find it or any options!

Date of experience: February 1, 2024

Thumbnail of user laurah3156
Massachusetts
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Because my former hosting company with disorganized and mis-configured things frequently.

Date of experience: February 1, 2024

Thumbnail of user abdelrahmane25
Egypt
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

I waited more than 30 mins and no response from support chat

Date of experience: February 1, 2024

Thumbnail of user leonelc42
Mexico
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

After reading several reviews I've got decided to test and I can say it's the best choice.

Date of experience: February 1, 2024

Thumbnail of user mihjas
Illinois
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

It was highly rated online and not too expensive. But there are a lot of technical difficulties.

Date of experience: February 1, 2024

Thumbnail of user virojr
Thailand
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Date of experience: February 1, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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