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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
To many steps to get past spam sales for services I do not want to get to my file manager.
Date of experience: January 18, 2024
The service and the customer service used to be good, now all i get are issues with this service.
Date of experience: January 5, 2024
A bit of a learning curve on the hosting management portal
Date of experience: January 6, 2024
Date of experience: November 30, 2021
Competitive price and great services. Easy to set up and excellent features.
Date of experience: February 2, 2022
Hey Marton,
All great reasons to choose HostGator. Thank you for your review!
DJ
Customer Advocate at HostGator
Excellent, everything went well. The rep handled my request easily and I got the answer I needed.
Date of experience: April 28, 2022
Hey Tom,
That is great. Thank you for your review!
DJ
Customer Advocate at HostGator
Best web hosting platform I've been on and I've tried a few.
Date of experience: January 23, 2022
Hey Kyle,
Thank you for such a great review!
DJ
Customer Advocate at HostGator
I don't know. I'm not even sure why I'm here. Trying to get to support.
Date of experience: January 9, 2024
My experience was good, support team was open to communicate and they helped me fix my issue
I described it
I saw it on tutorial for website making, tyler moore
Date of experience: May 4, 2022
Hey Nina,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
The tech guy was very helpful I am very please thank you
Date of experience: May 2, 2022
Hi Cindy,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
It is stable to now, it sometimes looks slow but I wish to be good after that
It was good I and they solvedy problems
I think because it is offer good service
Date of experience: April 9, 2022
Hi Wafik,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I work with Hostgator years ago and i love it, so i just come back without doubt
Date of experience: December 10, 2021
Hey Leonardo,
That is just awesome! Welcome back to HostGator!
DJ
Customer Advocate at HostGator
Easy to use... not so complex that it is difficult to navigate
Date of experience: November 3, 2021
Hey US,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Thank you, I like the services and I'm used to the system.
Date of experience: February 20, 2023
It was a little difficult at first but customer service was great
Ease of use and introductory price
It was highly rated in the research that I performed
Date of experience: May 9, 2022
Hey Sherian,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have done business with you in the past with excellent results
Date of experience: January 26, 2022
Hey Robert,
We just love hearing this. Thank you for your review!
DJ
Customer Advocate at HostGator
I've found no way to link my domain name to google sites
Date of experience: March 6, 2022
Hey Eric,
We can definitely help you with that. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It's very easy to use, good support, best price and good services
Date of experience: April 29, 2023
Date of experience: April 15, 2023
Hostgator is a platform that allows anyone to truly become a webmaster
The reasonable pricing and scalability
I'm a webmaster
Date of experience: May 10, 2022
Hey Shahied,
Thank you for your kind review. We greatly appreciate it!
DJ
Customer Advocate at HostGator
I am having trouble using my domain name on my other website.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2022
Hey Adrianna,
We would love to help out and see how we can get this working. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I don't know now. Especially since you did you "upgrading". Ugh.
Date of experience: January 3, 2024
Because I heard it's the best place to host a website. What I heard is 100% true!
Date of experience: March 12, 2022
Hi Edward,
We are so glad to her this. Thanks for the review!
Marissa
Customer Advocate at HostGator
The updated website is difficult to manage and not very user friendly
Date of experience: January 31, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Matthew,
We love to hear that! Thank you for your review!
DJ
Customer Advocate at HostGator