HostGator

I have been a dedicated customer to HostGator for more than 15 years. They sold me on a shared cloud "special" that they were having. I bought in and realized that they were charging me for both plans (my original and the new cloud plan). I have tried for 2 1/2 years to get this straightened out to no avail. I keep getting told that it is in process and then it is resolved but yet nothing has been resolved. The service staff they have offshore is not capable of handling many issues. They just keep kicking the can down the road. I am about to move everything because I am so sick of this nonsense

Gator appears to have reduced the help staff, increased wait times, making it painful to resolve issues. The staff are great and pit in extra effort.
I feel that the overall package is not as good as it was.
Great to see proactive customer feedback being checked.

Your support team was extremely helpful in getting our site live. I was very pleased with the level of customer service that I received.

Bad bad bad experience support going down not like before (last time 2-3 hours our support will contact you) its joke. Other said we r not a security company. It's your servers you must protect it Gator, i thinking to move to another provider.

Simple, helpful service...years ago. Terribly lacking in service, utility performance, and user experience in recent years though. Testing of releases must not be controlled, or the team does not use its own product and fails to see the flaws that cause so much frustration. I've taken the time to write reviews, I've reported user experience issues, and I've spoken to reps on the phone over the years. Never has a flaw or deficiency or other issue that I've reported been corrected.

Service is good... Chat support is a bit uncomfortable, support is requested asking about the price of an SSL certificate and they ask me to identify myself, when I am already logged in and only need the price of the certificate, and on other occasions simple things that do not request changing passwords, modifications to accounts, just simple yes or no questions.

Did not liked new portal. I cant make manual payment. Restricted with automatic payment. Loosing money via PayPal due to auto payment.
Lost previous order history.
Chat support is $#*! too slow. Waste of lot of time.

Biggest unhappiness is not having new reseller plan. Too much Price hike for existing reseller plan

Had issues - migration done partly without transferring emails, and updated wordpress without transferring original forms - which resulted in data loss

85% customer service agents were given 5,

Make sure to turn off auto renewal or ALL the HostGator hosting products. No transparency whatsoever. It goes from $2.75/month to $10 after the introductory period, a five fold increase. As a base comparison, get everything in a bundle with Hostinger and the renewal price is upfront, while HostGator nickles and dines everything single bit. You have been warned.

Everything was fine until the end of 2023 when the site was changed or updated somehow and I was unable to login from my computer. I e-mailed support and never heard anything. Had to get someone else to login from their phone to renew my domain.

Never heard back.

The customer service is excellent. Whenever I have an issue or question about my website, I call the customer service. They are very knowledgeable and patient to let me understand how to solve the problem.

(1) Many years ago, some programs used to show where you were within the "tree-structure map". Like every other modern site, you fail to do this, so one easily gets lost (like looking for a street-address in an unfamiliar area, in dense.
Fog). (2) Just now I keyed in my definitely-correct password twice: It was not rejected; but there was no move forward -- just the offer of "forgotten password". Instead, I started again from scratch, and DID get through at last; but that was just one of those extra annoyances.
(3) I couldn't see how to finish this. In default, I pressed "Chat" -- but that seems to be a separate issue [which I may come back to later -- (or now if I can't escape!)]. OK I've found "SUBMIT" (out of sight below the screen).

Cost has gone way up and service way down. I am a long time customer but I will tell you I am shopping my needs. I used to be able to pick up the phone get help and get back to work. Now it's an impossible long wait and forced to chat which is no better. Clear communication via current platform is frustrating. The huge price increase now takes you out of a value provider to a high end provider. Problem is your level of service has gone down way down.

Your new site sucks. Login doesn't work, doesn't recognize working 2 factor codes on safari. Site navigation organization sucks, not intuitive, if you hired a firm to design this new integration, fire them and start over.

Been with you for over 10 years...if it is not broken... don't fix it. Customer service is not a the level as the earlier days, but I'm trying to manage and get pass the dialect difficulties. Overall ok.

I had a renewal of my hosting with HostGator. I have been trying from past 3-4 days to get my account renewed but I am facing a lot of troubles with that. I am continuously connecting with your agents via chat but no body could help me properly. I have been trying to connect via call but none of the calling customer care numbers works in India. I am unable to make payment from my end and whenever the representative tries to make payment, it doesn't go through. I need to solve this issue asap, as I am facing a lot of trouble due to this. Please contact me on *******221.

Originally it was because you all offered great features as well as great 24/7 support, but in the one month I've been here, everything has had problems getting working and the support has not been very helpful overall. I still have features I need help with and the last person I talked to told me they didn't know and to just wait for an email. The email never came. Not happy about being in a 3-year contract with HostGator because I don't look forward to dealing with all these stresses in that time. I was really looking forward to getting a hosting package with you guys too, because years ago when I first signed up with you guys before changing projects, you guys were awesome. Not sure what the heck changed but it's so much worse now.

I've been using HostGator for over 10 years. I choose them simple because I didn't know of any other hosting at the time however they have always provided what I needed and the customer service had always been just what I expect it to be. I definitely recommend HostGator for your hosting needs.

My experience with HostGator has been extremely disappointing. They took money from my account even when I canceled my subscription, showing a complete lack of integrity. Their customer support is ineffective, constantly making promises they never fulfill and leaving me frustrated. HostGator's deceptive practices and failure to take any real action are unacceptable. I strongly advise against choosing them as a hosting provider, as they prioritize their own profits over customer satisfaction.

HostGator is intuitive, responsive, and technology that delivers. Customer Service is knowledgeable about products and service, as well as capable of identifying issues right away. Very Satisfied Customer - will recommend HostGator to family, friends, and associates. Go HostGator!

I am appalled at the lack of customer service from a reputable company like Hostgator. The absence of communication and the continued disruption to my services are inexcusable. I have diligently followed up on my case, only to be met with empty promises and no concrete resolution.

Best hosting services. I have never encountered any major problem with my hosting or website that they (Hostgator) have not been able to solve in minutes. Recommended for small or large systems/websites.

My SSL Certificate has expired and your tech support has no idea what to do. Also I purchased an VPS 2 months ago and have not heard anything from your company. I hope your company can resolve these issues soon. I have been with host gator for over 5 years and I don't want to look at other hosting providers.