- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
The new panel is not user friendly, i increase my contact with support like 300%
Date of experience: January 9, 2024
Poor protection from viruses, looks like try to sell a product.
Date of experience: January 9, 2024
Date of experience: January 9, 2024
My downed site connection and missed scheduled posts are a continue problem.
Date of experience: January 9, 2024
Because customer service at my previous host provider turned out to be lousy.
Date of experience: January 8, 2024
Nice company to work with, great customer service, cool response time
Date of experience: January 8, 2024
Large company but the spam issues are painful and hosting is disrupted every few weeks
Date of experience: January 8, 2024
Because it offered a great features for less but now that's no longer the case
Date of experience: January 10, 2024
After your new website update the message us menu is always up and I can't function properly
Date of experience: January 8, 2024
Date of experience: January 9, 2024
Great so far. I love my site, everyone that I showed my website likes it.
I heard a lot about it on YouTube but my brother recommended it to me
Date of experience: December 25, 2022
Been with them for decades, never had a problem with them in all that time.
Date of experience: April 13, 2022
Hey Wesley,
Awesome news! Thank you for your review!
DJ
Customer Advocate at HostGator
Very nice the agents of the technical support team, always help to solve the problems
Date of experience: January 30, 2023
It was a good experience, it was easy to navigate and follow the steps need
Date of experience: June 7, 2022
Hey Jacob,
That is so good to hear! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Date of experience: January 8, 2024
Long ago, they are the only ones who would transfer my emails...
Date of experience: January 8, 2024
Date of experience: January 8, 2024
It was recommended to me some years ago but now I am not very happy with the service.
Date of experience: January 8, 2024
Overall fairly easy experience if your tech savvy. If not it's still not too bad.
My need was for a small business website.
Date of experience: May 12, 2022
Hey Josh,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
The best Hosting service i have ever seen so far. Excellent customer support 24/7
Date of experience: January 8, 2024
They are thieves. Customer service is the worst too.
Date of experience: January 8, 2024
My emails keep bouncing. I have called customer service twice and the problem keeps happening.
Date of experience: January 8, 2024
So far so good. My clients are able to see it so that's what matters
Some people told me different things and treated me unwell while others were helpful. It’s a mix
I liked the hatchling program especially for someone starting off the business with not a lot to spend yet on a website.
Date of experience: April 19, 2022
Hey Jean,
If you ever, which should not happen, have a bad experience with us please do not hesistate to reach out. We want to make sure you get the treatment you deserve.
DJ
Customer Advocate at HostGator
Low cost option for web hosting. Good value for what I'm paying for as well.
Date of experience: June 9, 2022
Hey Richard,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
A youtube tutorial but i am having a lot of complications he is not having
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2021
Hey Megumi,
Have no fear, we are here. We have asked an Escalations Manager to reach out and assist in any way we possibly can.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Fortune,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator