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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
This is good so far. Customer support is little lackadaisical.
3
Random search online and then reading the review,
Date of experience: April 28, 2022
My experience was great. I call host gator my problem and was solved quickly
fast and easy
The alligator
Date of experience: April 14, 2022
Hi Steve,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Great hosting provider and other services. Great customer service. A+++
Date of experience: April 14, 2022
Hi Sunil,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Difficult to get through but easy to learn. Great site!
Date of experience: May 20, 2022
Hey Jacqueline,
Thank you so much for your feedback!
DJ
Customer Advocate at HostGator
Good experience & good service provided for all year round.
It was good. A little delay , but we got the work done.
Reliable & good service, hence we choose HostGator.
Date of experience: May 2, 2022
Hey Vrishal,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have had a good experience with your service, I don't have more comments
Friend’s referral
Date of experience: May 2, 2022
Hey Luis,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
Easy Interface and Maintaining the websites are more than easy
Date of experience: April 19, 2022
Hey Mazhar,
Thank you for your review!
DJ
Customer Advocate at HostGator
I like how timely you guys responded after I complained.
The issue I had was resolved right away. They are timely and they even called to check whether I was completely sorted. Great customer service.
Date of experience: December 8, 2021
Hey Anne,
We are more than happy to help our customers! We are glad everything is taken care of now. Thank you for updating your review!
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 1, 2021
So far, everything is working fine, and the speed is good for the price.
Date of experience: July 9, 2023
Affordable, They say 99.99 percent uptime actually its 100% uptime
Date of experience: April 19, 2022
Hey Timoh,
Great reasons to choose a host! Thank you for your review!
DJ
Customer Advocate at HostGator
Everything is professional and easy to understand and follow upon.
Date of experience: April 5, 2022
Hey Erzsebet,
That is how hosting should be! Thank you for choosing HostGator!
DJ
Customer Service at HostGator
I like how the menu is set and the aesthetic of the front page.
Because it is cheap :)
Date of experience: August 4, 2021
Hey Delfina,
We are so glad you feel that way! Thank you for your review.
DJ
Customer Advocate at HostGator
Billing portal and hosting portal should be under 1 roof
Date of experience: December 13, 2021
Hostgator is really perfect hosting, all features are really excellent.
Date of experience: December 13, 2021
Hi Kashif,
We are always happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It is recomended you are reliable
Date of experience: April 21, 2022
Hey Biniyam,
Thank you for your updated review!
DJ
Customer Advocate at HostGator
Date of experience: April 5, 2022
Date of experience: November 12, 2021
Hey Stacey,
Our reputation is pretty solid! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: January 26, 2022
Hey Khalid,
You are most welcome. Thank YOU for your review!
DJ
Customer Advocate at HostGator
I recommended you to my club because I have long-time good experiences with you.
Date of experience: October 27, 2021
Hey Erhard,
We are so happy to hear that! Thank you for your review!
DJ
Customer Advocate at HostGator
Price and it was compatible with word press
Date of experience: April 11, 2022
Hi Linda,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Well done and got all the help I needed and got it on time
Well done
Recommended
Date of experience: April 11, 2022
Hi Jama,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
System Improved but more improvement required for easy use
Date of experience: January 1, 2024
It's good. I doo ok my know what else to say but it's good
It’s good
Date of experience: April 14, 2022
Hey Jarrod,
Thank you for your review!
DJ
Customer Advocate at HostGator
All good so far so good. Speed needs to be a bit more better
Through a reference
Date of experience: April 28, 2022
Hey Umer,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 13, 2022
Hey Luis,
Thank you for your review.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Shyamal,
Thank you for your review!
DJ
Customer Advocate at HostGator