HostGator

Your customer service (via live chat) have been wonderful and helped with everything I need in a timely manner. It feels like I have their undivided attention. They also do not make me feel like I am stupid or have done something stupid. VERY important

Hostgator used to be perfect. 3 things have changed my mind, and why I will not be recommending HostGator to anyone. 1) I paid my $8.99 monthly fee for a long time, then all of a sudden, with no warning, my plan went to $21.99. I contact customer service...and they act nonchalant about it, like it was a natural occurrence. 2) My files are deleted. I did not delete them myself, I went to check my portfolio one day, and it's gone. I log in, and I have no files at all. I contact customer service, and I get no explanation, but an e-mail a couple of days later saying I'll have to pay $50 to get it all back. What?! 3) This one is more nitpicky, but still...It's a burden on a customer. I hate MFA...and the pin that I need to chat about my account isn't easy to remember. I try to make it easy, but there's too many rules for the pin. What's wrong with *******? Nothing! I had to make it to something I'd never think of. Then spend extra time in chat figuring it out.

This company has changed horribly in the past few years. I don't understand how an excellently ran company can just go to complete disarray. They tell you to get services that give you spam and then tell you to pay to have them remove it. I have been with this company for years without incident and then 3 years ago I started getting foreign customer service agents, viruses on my websites, it's been one thing after another. I'm so disappointed and they couldn't care less. I guess the days of appreciating your loyal customers is gone.

I;ve had an escalated case open for several days now... I'm not able to access my domains admin panels... I get a 404 error and when I transferred my site and domains to you it wasn't done correctly and old DNS info is still in there. My site is only half working, many images are broken... moving to hostgator has been anything but good so far

Good choice back in that day - only use for hosting domains currently - not everyone has time to keep up with coding and the html editor that never was - isnt' helpful. Will probably eventually transfer domains elsewhere

Webpress support is good as well as decent interface.
I wish you guys a bit better on renewals. Each time you want to screw us with your high prices but then give discounts. It has been 10 years now still you try every year. You must build a database, lets have his personal site no cost do not try to charge extravagant like it is a giant microsoft website. This is a guy barely pays his house mortagge.

You change the packages without notifying us and change the terms that were agreed upon in the first contract. Also, customer service has become bad, not like it was before. It was better customer service and technical support.
I had the Baby Plan package for 5 years. One of its terms was that it contained an unlimited number of domains. Then suddenly this feature was canceled and the package space was reduced from 100 GB to 20 GB without considering or caring about the importance of the sites that I have, and that I had previously planned according to my capabilities. Finance, then suddenly you ruined my plan

I wanted to take a moment to express my sincere gratitude for the exceptional customer service I received from you and your team. I am thoroughly impressed with the level of professionalism, efficiency, and attentiveness that was demonstrated throughout our interaction.

Best

Although my intentions were for a small business... because I listed my phone number with HostGator... I've been attack with spam callers regarding my domain. I never had this issue with GoDaddy and will be returning to them from now on.

Very good service, and has all the tools to customize and edit the site.
But there are too many applets that can be confusing.
It would be better if there was a list with a description of applets that the user could connect at will.

You have been a reliable host so far. The new version requires more and confusing steps for me to access to my files to update. I use Visual Studio to create content, then upload to HostGator. Your priority should provide "how to make it easy to access and update my files", instead of selling me features I don't need. Thank you, guys for being a good reliable host. Please continue with your previous model "better service" than your new "more sales" approach,

A lot of billing and portal - customer interface issues.
Consistently negative experience on the new customer portal.
Issues with billing and SEO / Business Hosting management. Overpaid, can't switch SiteLock; still isn't set up properly and it's been 3 months. Feel they dropped the ball on this;
Also HATE the opening screen where it blatantly lies, flat-out lies to me as a customer and tries to falsely sell me into domain privacy, which I already have. You have really done a number, HostGator and it's gotten way worse than six months ago. I'm not impressed. Weird new look, but too many inconsistencies and it feels like you're lying to me as business partner.

You have deleted all historic invoices and as a customer, that's really inconvenient - whether it works for you or not. Despite a lengthy conversation, I still don't have access. The simple solution is that you either put these bac and listen to your customers or I'm going to switch hosting companies. Sorry, but I'll not be bullied by practices that work for you but not me as a customer. It's absurd that I can't access historic invoices.

The issue with my account has not been resolved until now. It is already more than a month and I still cannot access my hatching plan. I am always told that the case is getting prioritised but it doesn't seem to be. I need a resolution soon otherwise refund me my money and I will bring my business to other company.

Host gator has not provided support to keep my account protected, so I will not be renewing as a customer. They exposed my personal address for years without my awareness and have no protection for spam account trying to access personal information through their email. Also the email constantly kicks me out and I have to re-login after a short time. The last time I was a customer they dismantled my business email without notifying me. I should have never reinstated my account. Customer service is sometimes helpful, sometimes they don't listen. I am complete with this relationship.

We made account changes which froze our Domain for 60 days. Our 60 days is past by about a week but we have been told it IS unlocked and a code for transfer will be sent. It still has not been sent And our portal on Hostgator still shows locked.

Because I became familiar with it 11 years ago with a pretty good impression of it, it had impressive tech support then. My biggest problem with it now is the raised cost of hosting and I know I can find a better deal elsewhere, so I might not be 'here' for long.

Please tell someone to add a "close" button so that we can hide the Message Us chat box. It blocks other important stuff. You can't tell it this but have to choose a product you need help with. I just want to get rid of the box.

Not just today but every day since Feb 13 I have been contacting support and i never get what i request. I have to call in daily it is horrible service and you chat staff does not know what they are doing

They sell all the services separately to you thats why during the checkout you will know that you have to pay more than even other host companies to them. I bought a 1 month plan to testing out is it worth it or not but after wasting I day figuring out why I am not able to restore website from Cpanel they told me I have to pay 50$ extra to activate this feature, such a scam, so if you provide Cpanel what does it mean that it does not have restoration or backup feature? Thats why I asked for refund and they said while we announce on our website that we provide 30 days refund but because you selected a 1 month plan you are not eligible for the refund. They are like scammers be away from HostGator.

I'm trying to get to my account billing, and I get a full screen offer for a product I don't want. The continue button is actually a purchase button, and the option to continue without purchasing is in small print underneath. A client portal needs to provide the client with quick access to the information they need, not trick them into buying your products.

Total rubbish, customer service lack of technical knowledge and competence, completely useless. I'll make sure to cancel the renewal at the end of the contract. Other providers offer better assistance, products and services,

Customer service is poor. Features are limited. Siteground is better. My interaction today with the chat was worse than speaking to a chat bot. I asked for a refund for a canceled service and the representative responded, "I'm still trying to analyze the root cause of the issue." There was no issue. This type of confusing interaction continued for 20+ minutes. I've moved all of my sites from Host Gator for issues like these and recommend my clients do the same.