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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Price and support and I wonder why I have to write so much
Date of experience: December 22, 2021
Date of experience: January 9, 2022
Hi Jason,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
The host gator is the ultimate website for the webhosting connection itself wherever.
Date of experience: February 6, 2023
Got good recommendation, had good experience in the past
Date of experience: January 30, 2022
Hey Zvi,
We are so happy to hear this! Thank you for your review!
DJ
Customer Advocate at HostGator
Great service to the customers, the support agents are quickly to answer you.
Date of experience: December 6, 2022
Hi Ronald,
Thank you for your review!
DJ
Customer Advocate at HostGator
Awesome! Great Service, Great Product and I love it
Date of experience: January 18, 2022
Hey Ronald,
We love hearing this! Thank you for your review!
DJ
Customer Advocate at HostGator
The price was right, the ease of setting up was great as well
It was the best service on the net.
Date of experience: May 1, 2022
Hey Melvin,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 17, 2022
Easy to work with and provided information and instructions
east to work with and provided useful instruction
Recommended by Apolomedia
Date of experience: April 29, 2022
Hey Retha,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Inexpensive, easy to setup and manage, and continuous reliability.
Date of experience: October 11, 2021
Hi Justin,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Good company
Date of experience: April 18, 2022
Hey Ahmed,
Thank you for your review!
DJ
Customer Advocate at HostGator
No clear steps descriptions to follow. Problem to get to the WordPress dashboard.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2022
Hey Carlos,
We can get you the help you need. We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: January 3, 2022
Hi Onebe,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Date of experience: October 17, 2021
Hi Jim,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It is not immediately visible when we deliver on the server. Server is not perfect.
Date of experience: May 15, 2022
Hey Mr. T,
We would love to help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The availability of unlimited email and the cost associated to the site
Date of experience: February 1, 2022
Hey Anthony,
That is a pretty sweet deal isn't it? Thank you for your review!
DJ
Customer Advocate at HostGator
Nice server need to work on support part, please work on it
Date of experience: April 14, 2022
Hey Michael,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
I chose because of your good prices, I'm leaving because of your predatory renewal policies.
Date of experience: April 20, 2022
Its the best in terms of products and services and fees, and especially the support.
Date of experience: May 17, 2023
The website transfer went very well and the site went up quickly.
There were questions about the online purchase which were quickly answered.
Price and the free SSL certificate.
Date of experience: December 21, 2022
Hi Paul,
Thank you for your review!
DJ
Customer Advocate at HostGator
It was very through and easy to be around portal easy to work with and be around the system
Date of experience: January 22, 2023
I have not used it an I have been left alone. I love that aspect of it
Date of experience: February 10, 2022
Hey Michael,
We are so happy to hear that. Thank you for your review!
DJ
Customer Advocate at HostGator
I cannot access my website nor can I confirm my wordpress account
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
Hi Tom,
Oh no! We definitely want to take a look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Looked over the web for services and the price and services offered convinced me
Date of experience: October 17, 2023
He transferido mi página a Hostgator y es lo mejor, sin caídas y muy rápido. Muchas gracias
Recomendación
Date of experience: August 16, 2024
I like a service in spanish. I know it is difficult. But i think it is a good idea.
Sss
My webmaster choice hostgator. He said is the best service
Date of experience: May 9, 2022
Hey Luis,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Adam,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator