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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Difficulty with transferring domains and with ongoing issues with migration form inputs.
Date of experience: October 4, 2021
No issues. The previous account got migrated with no issues. All good..
very good.. nice to speak to a person and not a robot or person reading a script
Good price fixed for 3 years..
Date of experience: June 4, 2023
It is simple, it is complete, it is easy to use and it offers us a lot of online help
Date of experience: December 2, 2021
Hey Ariel,
You really hit the trifecta there. Thank you for your kind review!
DJ
Customer Advocate at HostGator
Good service and support. The price of hosting is affordable but the price of domains is very high
Technical issue
Date of experience: May 1, 2022
Hey Oussama,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
I have used it once. It was a good experience using it
Date of experience: March 20, 2022
Hey Sahr,
Thank you for your review!
DJ
Customer Advocate at HostGator
I like it because it is good. Customer service is very helpful.
Date of experience: April 30, 2022
Hey Ulysses,
That's how it should be! Thank you for your review!
DJ
Customer Advocate at HostGator
It's been a wonderful one and the experience has been wonderful
Professional
Because it's the best
Creating the best solution
Date of experience: May 3, 2022
Hey Kehinde,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 18, 2022
Hey Karam,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Interface is pretty easy to use. Online support is pretty good.
Date of experience: April 20, 2022
Hey Marilyn,
That’s what we were going for! Thank you for your review!
DJ
Customer Advocate at HostGator
AWESOME and AWESOME and AWESOME! The BEST IN THE WORLD! NOTHING COMPARES TO ALL THIS AWESOME PLATFORM!
Date of experience: September 10, 2021
Hey Kenneth,
WOW! Thank you for such an AWESOME review! We appreciate it!
DJ
Customer Advocate at HostGator
Because it works for us. We like the way it works for our needs.
Date of experience: August 22, 2021
Hey Rory,
We are so happy that we fit your needs. Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: November 11, 2021
Hey N,
Thanks for choosing HostGator!
DJ
Customer Advocate at HostGator
Date of experience: November 28, 2023
Date of experience: November 12, 2021
Hey Ahmed,
We just love helping our customers! Thank you for your review!
DJ
Customer Advocate at HostGator
Ive used before and services have been awesome. Very good support so far. Appreciate all the help
Date of experience: November 30, 2023
Date of experience: April 13, 2022
Hey Sue,
We agree! Thank you for your review!
DJ
Customer Advocate at HostGator
So far, good. Customer service and connectivity good.
great
I had thought to do so, but this is first chance and seems good choice!
Date of experience: March 31, 2022
Hey Howard,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: November 29, 2021
Hi Abdulrahman,
We are always happy to hear this. Thank you for taking the time to leave us a kind review!
Marissa
Customer Advocate at HostGator
My website builder cannot get access to my account to set up my Wordpress website
Date of experience: October 16, 2023
Date of experience: August 30, 2021
Hi Mason,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Quick to answer questions. Always willing to help.
Date of experience: May 2, 2022
Hey Edwin,
Thank you for your review!
DJ
Customer Advocate at HostGator
Have been trying to cancel my account and the website fails to respond to the 'cancel' action...
Date of experience: November 18, 2021
Hi Jeff,
Oh no! We absolutely understand how this could turn into a frustrating situation. We want to look into this and do what we can to get this resolved for you. That being said our escalations team will be in touch soon to help you out. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Thank you so much all is fine right now Thank you so much all is fine right now
Thank you
Date of experience: November 4, 2022
Hey Ayoub,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Keep up the great work, find the pain. Fix the pain,,, cheers y'all!
Date of experience: April 17, 2022
Hey Martin,
We definitely will keep up the good work. Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Tarek,
It's unfortunate to hear you have been running into this problem while using HostGator. We would be more than happy to take a look into this and help you out in anyway we can. This being said I have created a case for our escalations team and they will be in touch with you soon. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator