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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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It's good. I doo ok my know what else to say but it's good
It’s good
Date of experience: April 14, 2022
Date of experience: April 13, 2022
Hey Luis,
Thank you for your review.
DJ
Customer Advocate at HostGator
My experience was great. I call host gator my problem and was solved quickly
fast and easy
The alligator
Date of experience: April 14, 2022
Hi Steve,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Date of experience: April 13, 2022
Hey Md,
We would love to get you the support you need. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I used you in the past. I already had an account and I was in a rush.
Date of experience: April 17, 2022
Hey Eric,
Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to work with! Very pleased with results. Looking forward to more months of posting with them.
Date of experience: May 17, 2022
Hey David,
That is so great to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Great products and Service! And you cant beat the price for all the services that you get.
Date of experience: May 5, 2022
I emailed for help, and someone always emailed me back within a day and even called for more help.
Very helpful
I heard of it on a YouTube video by someone explaining Wordpress.
Date of experience: December 27, 2022
Hi Robin,
Thank you for the great review!
Marissa
Customer Advocate at HostGator
They are always there for you! There prices are low and you get great customer support.
they fixed the problem
Service is great
Date of experience: April 30, 2022
Hey Jackie,
We will always be here for you! Thank you for your review!
DJ
Customer Advocate at HostGator
We thought the server is good. After subscribing it, we found that service is not good.
Date of experience: April 15, 2022
I can not receive any e-mail from out side even can send e-mail from my account!
Date of experience: March 1, 2022
Hey Atsushi,
We would love to get this solved for you! We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
This service is awesome. Our website is always active
For good customer service and page speed
Date of experience: April 25, 2022
Hey St,
Thank you so much for choosing HostGator!
DJ
Customer Advocate at HostGator
Date of experience: January 3, 2022
Hi Onebe,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
No clear steps descriptions to follow. Problem to get to the WordPress dashboard.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2022
Hey Carlos,
We can get you the help you need. We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: October 17, 2021
Hi Jim,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Good company
Date of experience: April 18, 2022
Hey Ahmed,
Thank you for your review!
DJ
Customer Advocate at HostGator
It was cheap and a forum I was on recommended it to me.
Date of experience: April 19, 2022
Hey Lowell,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Everything is awesome, the service and the technical support
Date of experience: April 18, 2022
Hey Osama,
Thank you for your review!
DJ
Customer Advocate at HostGator
Great service to the customers, the support agents are quickly to answer you.
Date of experience: December 6, 2022
Hi Ronald,
Thank you for your review!
DJ
Customer Advocate at HostGator
They do not solve my problem as it should be, it seems that they do not understand me.
Date of experience: April 18, 2022
Date of experience: January 9, 2022
Hi Jason,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
New to HostGator. Having trouble getting to my web page to edit it.
Date of experience: March 11, 2022
Hi Thomas,
Our escalations team will be reaching out soon to see what we can do to help. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
Awesome! Great Service, Great Product and I love it
Date of experience: January 18, 2022
Hey Ronald,
We love hearing this! Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to work with and provided information and instructions
east to work with and provided useful instruction
Recommended by Apolomedia
Date of experience: April 29, 2022
Hey Retha,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Jarrod,
Thank you for your review!
DJ
Customer Advocate at HostGator