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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Excellent service and wonderful customer service and support
Date of experience: August 23, 2021
Great pricing, and ease of use to get started and manage your webpages & emails.
Date of experience: August 30, 2021
Hi Nicholas,
We are always happy to hear this. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Good value with good pricing. Good support as well.
Date of experience: April 16, 2022
Hi Lorenzo,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Good pricing great customer service always ready to help with my issues
Date of experience: November 30, 2021
Hi Bonnie,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
My package is being in pending status since 2 days ago...
Date of experience: November 29, 2021
Hi Daniel,
Oh no! We definitely want to look into this and see what we can do to get your account up and running. Our escalations team will be in touch with you soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Excellent had it fixed before I could exit the site
Date of experience: December 3, 2022
Hi Neal,
That's awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator has been very user friendly and cost efficient for our small business.
Date of experience: November 29, 2021
Hi Andrew,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: November 29, 2021
Hi Dennis,
We absolutely want to reach out and see what we can do to help you out with this. That being said our escalations team will be reaching out soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Recommended by my marketing agency and I am so glad they did.
Date of experience: October 21, 2022
Hey Claudia,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good experience on help every server or website, thank you.
Trusted and confidence
Date of experience: May 1, 2022
Hey Muh,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
SSL Cert was not working on my site with multiple browsers. Fixed the problem quickly
Already answered
Online reviews and ratings
Had the features I needed
Date of experience: May 4, 2022
Hey Gary,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
The setup is manageable and easy to use. There are many features.
Customer service is very accommodating and helpful.
Excellent service.
Date of experience: April 29, 2022
Hey Josefino,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
It's been good with easy to reach customer service
Knowledgable and friendly
Tyler Moore on YouTube
Date of experience: April 29, 2022
Hey Liz,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 29, 2022
Hey Jerry,
Thank you for your review!
DJ
Customer Advocate at HostGator
Support went above and beyond to solve a problem that was plaguing my sites.
Great support
Date of experience: April 29, 2022
Hey Joe,
That is just how our support is! Thank you for your review!
DJ
Customer Advocate at HostGator
Great experience so far, I really love the services thanks hostgator
Date of experience: April 29, 2022
Hey Christian,
We are happy that you love our services. Thank you for your review!
DJ
Customer Advocate at HostGator
User friendly and the 24hr chat has been a god sent! Fantastic service!
Excellent, always able to help me with any problem.
My father has used your service and referred me, super happy he did!
Date of experience: April 7, 2022
Hey Maicie,
Thank you so much for your review!
DJ
Customer Advocate at HostGator
Good, made easier, thank you, need promotion code for more business please
Good
Return customer
Date of experience: April 4, 2022
Hi Johnny,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
A friend recommended it to me
Date of experience: April 6, 2022
Hey Gamal,
We are so happy to hear Drake did such a wonderful job. We will let their supervisor know!
DJ
Customer Advocate at HostGator
Date of experience: March 22, 2022
Actually I was suffering to remove that blue crocodile but everything went ok
Date of experience: April 6, 2022
Hey Zahra,
We are glad you got it figured out. Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
Because its perfectly easy to use for beginners or pro's
Date of experience: October 19, 2021
Hey Evert,
We want to make sure everyone can use us! Thank you for your kind comment.
DJ
Customer Advocate at HostGator
There are plenty of "how to" videos that use HostGator. Made it so much easier to set up my site.
Date of experience: April 4, 2022
Great customer help was awesome. Quickly resolved issue. Highly recommend HostGator!
Date of experience: April 7, 2022
Hey Deborah,
We just absoultely love to help. Thank you for your review!
DJ
Customer Advocate at HostGator
It does everything I need in a hosting site, it's affordable for beginners and easy to use
Date of experience: March 11, 2022
Hi Rhonda,
Thank you for choosing to be apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Date of experience: September 18, 2021
Hey Jim,
We just love helping our customers! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Kingsley,
Our support teams are amazing, right? Thanks for the great review!
Erinn
Customer Advocate at HostGator