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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
It took less than five minutes to get my site back up.
Date of experience: December 24, 2022
The customer service us very efficiency and friendly
Date of experience: December 23, 2022
Hi Paul,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
So far, I did not have whole lot of time to develop my site.
Date of experience: June 22, 2022
Hey Dipankar,
Thank you for your kind review! If you need any help feel free to reach out!
DJ
Customer Advocate at HostGator
Reasonable rates. Always had a good experience When phoning in and asking for assistance.
Excellent service
I had a web host for a number of years and they went out of business. They suggested a good fit for my web site would be Host Gator
Date of experience: April 28, 2022
Hey Leonard,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Everything works perfectly,. Server always up, customer assistance is excellent
YouTube influencer
Date of experience: April 28, 2022
Hey Hernan,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
The basic components along with direct service suit me perfectly.
Date of experience: November 27, 2021
Hey Andy,
That is so great to hear. We are glad to be a perfect fit. Thank you for your review!
DJ
Customer Advocate at HostGator
Great! I was reminded of needing to renew services and am grateful.
Great. KNowledgeable and patient.
Reasonably priced and recommended by my web designer.
Date of experience: April 28, 2022
Hey Janet,
Thank you for your review!
DJ
Customer Advocate at HostGator
Telephone customer service response is spotty at best.
As referenced previously, customer service response is inconsistent and at time uninterested.
Web page developer suggested
Date of experience: April 28, 2022
Hey Michael,
Thank you for your feedback. We greatly appreciate it!
DJ
Customer Advocate at HostGator
We are satisfied with the service, it meets our needs at a good price.
Date of experience: April 29, 2022
Hey Leslie,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I basically use Hostgator as an email platform; works great.
Recommendation of a colleague.
Date of experience: April 29, 2022
Hey James,
That is so good to hear!
DJ
Customer Advocate at HostGator
I am still not able to receive emails through contact page.
okay
It was recommended by Tyler Moore.
Date of experience: April 29, 2022
It's all good. I haven't had any problems with your service.
You were highly rated and recommended.
It fits my needs..
Date of experience: May 3, 2022
Hey Jack,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
Perfect one and i really love it
thanks for the support
Date of experience: April 27, 2022
Hey Garfield,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very friendly user interface with readily available support.
It offered competitive prices and all its on boarding information was clear.
Date of experience: April 27, 2022
Hey Moses,
Thank you for your review!
DJ
Customer Advocate at HostGator
Researching written articles checking cust reviews and forums
Date of experience: April 5, 2022
Hey Steven,
That is a good way to find a host. Thank you for your review!
DJ
Customer Advocate at HostGator
Good, like their support systems... always available
Date of experience: April 17, 2022
Hey Kenneth,
Thank you for your review!
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2021
Hey Darrell,
Have no fear, we are here! We would love to help you connect your domain to your service. We have created a case and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Quick & seamless transition. Transfer beat the estimates.
Wordpress support & fast response to questions. Great followup!
Date of experience: April 9, 2022
Hey Pat,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator was recommended as the right partner to work with.
Date of experience: October 19, 2021
Hi Abdul,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Through a you tube podcast to build your own site
Tyler Moore
Date of experience: September 22, 2021
Hey EvaMarie,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Date of experience: January 1, 2022
Hey Helen,
We do have pretty decent prices! Thank you for your review!
DJ
Customer Advocate at HostGator
Cris was very helpful and patient while i figured out how to correspond by e mail etc
Date of experience: December 20, 2022
Hi George,
Thank you for your review!
DJ
Customer Advocate at HostGator
Why did this company bill the credit card on file $199 randomly?
Date of experience: April 20, 2022
Date of experience: October 19, 2021
Hey Regina,
2 great factors to use when looking for hosting, and we have them both! Thank you for your review.
DJ
Customer Advocate at HostGator
Date of experience: April 18, 2022
Hey Vincent,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Ufuo,
Thank you for your review!
DJ
Customer Advocate at HostGator