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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Date of experience: April 20, 2022
Because they have customer service where you can reach a real human!
Date of experience: April 18, 2022
Good stuff. Response time fine and issues duly resolved without loss of data
Date of experience: April 18, 2022
Hey Ibrahim,
That is good to hear! Thank you for your reivew!
DJ
Customer Advocate at HostGator
Friendly efficient staff. They have no problem helping novices like me
very good. unintimidating to consult
Scottmax business school recommended HostGator
Date of experience: April 20, 2022
Hey Bengama,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
I had a great experience the representative solved my issues
Date of experience: April 18, 2022
Date of experience: April 18, 2022
Trusted, reliable, polite and respectful dealing with customers
Date of experience: April 20, 2022
Hey Mohamed,
That's how customer service should be. Thank you for your review.
DJ
Customer Advocate at HostGator
Date of experience: April 18, 2022
Time consuming, confusing, that's about all i have to say
hard to understand the rep, and time consuming
Reccommended
Date of experience: April 16, 2022
There are issues when highlighted they remain unsolved and some have a cost bearing o my account
Date of experience: April 20, 2022
Good Prices
Date of experience: April 16, 2022
Hi Abdullah,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Best monthly hosting rate and had good reviews for customer support.
Date of experience: April 18, 2022
Hey Robert,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Outstanding service. Always ready to help if there is an issue.
Date of experience: April 17, 2022
Hey David,
We will always be here ready to help! Thank you for your review!
DJ
Customer Advocate at HostGator
I've used them before and am pleased with the kind help of their team
Date of experience: April 19, 2022
Hey Linda,
We are so happy you came back. Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: March 30, 2022
Hey Oladimeji,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Just getting started. A friend using your service advised me to get onboard, too.
Date of experience: March 30, 2022
Hey Loretta,
Welcome to HostGator! Let us know if you need ANYTHING.
DJ
Customer Advocate at HostGator
Your support is having issues, and my websites are down.
Date of experience: April 1, 2022
Hey Roger,
We would love to help you out. We have asked an Escalations Manager reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: March 22, 2022
Hey Cuong,
Good reviews do have a way of swaying people. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Customer service, reliability, Wordpress included, high ratings.
Date of experience: January 5, 2022
Hey Brian,
Wow! All great reasons to go with HostGator! Thank you for choosing us!
DJ
Customer Advocate at HostGator
Recommended by Tyler Moore (YouTube) and ease of use. Also, great pricing.
Date of experience: December 28, 2022
Hi Jacqueline,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very easy and intuitive. Would recommend for anyone
Date of experience: June 26, 2022
Hey Clayton,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Best experience, great tech support, reasonable pricing, ultra low downtime... if any.
Date of experience: December 1, 2021
Hey Stephen,
Wow! Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
It is my first experience doing web pages and was easy to me use HostGator.
It was recomended by Matias Porto in his tutorial named: Tutorial Wordpress desde cero 2022
Date of experience: September 29, 2022
Hi Juan,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Migration takes forever and we don't feel the team is efficient
Date of experience: November 30, 2021
Hey Don,
We would love to get this taken care of for you as soon as possible. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Satisfied customer for your web hosting services..
Reliable service and affordability
Date of experience: May 18, 2022
Hey Carlwin,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Diane,
We do have real human support. Thank you for your review!
DJ
Customer Advocate at HostGator