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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Date of experience: January 12, 2022
Research led me here but your customer support added so much value to the experience.
Date of experience: January 11, 2022
Hey Leon,
We are so happy to have you join the HostGator family. Thank you for your review.
DJ
Customer Advocate at HostGator
The only place I use faithfully, price plan and great support.
Date of experience: May 19, 2022
Hey Cameron,
Thank you for choosing HostGator! We just love having you as part of our family!
DJ
Customer Advocate at HostGator
Date of experience: December 5, 2021
Hi Donna,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Excellent server. Without down system all they way line last whole year
Date of experience: April 27, 2022
Hey Livien,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
It was great and the people helping me knew what to do.
It was great
My professor uses it and I wanted to try something different than bluehost due to the bad support I had with them.
Date of experience: April 23, 2022
Hey McKenzie,
That is awesome! We are always happy and ready to help!
DJ
Customer Advocate at HostGator
HostGator is Awesome! Super easy to use and learn.
Great reviews, pricing, and features.
Date of experience: April 27, 2022
Hey Kenneth,
Thank you for your review!
DJ
Customer Advocate at HostGator
Am very satisfied with HostGator so far. Ive had no problems
Very good
Affordable with all the great services
Date of experience: April 27, 2022
Hey Ian,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: November 10, 2021
Hey Tricia,
You came to the right place! Thank you for your review!
DJ
Customer Advocate at HostGator
Great customer service that is willing to help and explain their solutions.
Date of experience: April 27, 2022
Hey Jeff,
Great customer service for great customers! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: November 12, 2021
Hey Rachel,
Thank you for your review!
DJ
Customer Advocate at HostGator
Took too long to resolve issue... very poor communication. Almost left HostGator
It took six calls before I got their attention... and a response
HostGator used to be the best!
Date of experience: April 27, 2022
Just waited for support to diagnose issue. Took approximately 3 days
Date of experience: April 22, 2022
Hey Dan,
We are so happy we could help. Thank you for your review!
DJ
Customer Advocate at HostGator
Very good experience, I have nothing else to say about it
Date of experience: April 27, 2022
Hey Carl,
That is great. Thank you for your review.
DJ
Customer Advocate at HostGator
I'm a 1st time web builder and it's been fairly easy using the tools
Date of experience: April 21, 2022
Hey Michael,
We are so happy to hear that. Thank you for your review!
DJ
Customer Advocate at HostGator
Price, quality, better for companies with multiples sites
Date of experience: October 24, 2021
Hey Carl,
You really hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: October 1, 2021
Hey Daryl,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: January 19, 2022
Hey Nathanael,
We are so glad to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator
It was highly recommended, but there have been snags getting setup.
Date of experience: January 18, 2022
Hey Jay,
We definitely want to make sure your all taken care of and no more snags are being made. We have asked an Escalations Manager to reach out and see if we can be of assistance.
DJ
Customer Advocate at HostGator
Date of experience: January 17, 2022
Hi Asu,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
HostGator is a reliable web host with excellent customer support and useful products.
HostGator resolved my issues with speed and courtesy.
Reputation and customer service
Date of experience: April 30, 2022
Hey Al,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Happy with services so everything is ok and no problem now
Happy with services so everything is ok
Date of experience: April 27, 2022
Hey Sayed,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 13, 2022
Okay not bad could be better or worse no complaints
Excellent
Ease of use for a beginner.
Date of experience: April 29, 2022
I've never had problems with hostgator. They're professional.
Date of experience: April 27, 2022
Hey M,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
The online phone customer service I received was first rate.
The support people I've contacted were knowledgeable and patient.
We inherited the relationship.
Date of experience: April 27, 2022
Hey Anna,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Travis,
We appreciate the recommendations! Thank you for your review!
DJ
Customer Advocate at HostGator