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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Great company with very helpful and efficient service!
Very efficient!
Convenience
Date of experience: April 28, 2022
Great experience! I love the platform. Is very easy.
Date of experience: May 1, 2022
Hey M,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
+ unlimited is great
- problems with email in spam lists
Price mostly
Date of experience: May 3, 2022
Hey Sincelo,
That is something our frontline support can take a look at! Give us a call.
DJ
Customer Advocate at HostGator
I've had nothing but good experiences with
The company.
I was scanner has been nothing but fantastic to work with on any issues I've had
I don't know I've had them for a number of years and haven't had a problem
Date of experience: April 28, 2022
Hey Ivan,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
It is very important for me to have a hosting independent from the Russian government
Date of experience: April 28, 2022
Hey Denis,
We are glad you chose us. Thank you for your review!
DJ
Customer Advocate at HostGator
It has been great to do business with you guys, very good customer service.
Good
Good deal, and customer service.
Date of experience: May 1, 2022
Hey Marvin,
We love doing business with you. Thank you for your review!
DJ
Customer Advocate at HostGator
Support and reputation
Date of experience: May 3, 2022
Hey Wayne,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
Really easy to use and very reasonably priced so I am happy with it
Date of experience: May 3, 2022
Hey Giulia,
We're happy that you're happy! Thank you for your review!
DJ
Customer Advocate at HostGator
Cost effective, managed to resolve my problem. Thank you
highly recommended
Through past experience
Date of experience: May 2, 2022
Hey Abby,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
I'm satisfied overall with my hosting package. Easy to use template based packages.
Great support online and by phone.
Price and support.
Date of experience: April 28, 2022
Hey Jeff,
Thank you for your review!
DJ
Customer Advocate at HostGator
The service meet my expectations. Support is also good.
Support is also good
Date of experience: April 28, 2022
Hey Mantas,
Thank you for your review!
DJ
Customer Advocate at HostGator
Our e-mails are put in spam more than we can count
I just never get finished with my issues and am a small business owner who barely has time to do the work I need to let alone follow up on web/email issues which I don't understand. You can see by my help tickets that some things have gone well apparently but
Our web/e-mail manager moved us from his system to yours when he stopped doing business in our area and changed jobs.
Date of experience: April 28, 2022
I'm trying to continue as a customer. I hope now things will be straight up. Thanks.
Date of experience: October 28, 2021
Hey Naylo,
Things should be straight up. You can always reach us if you have any questions!
DJ
Customer Advocate at HostGator
Hostgator has been trustworthy, reliable, and easy to use.
Date of experience: October 11, 2021
Hi Timothy,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: March 15, 2022
Hey Ilie,
2 great reasons to choose HostGator! Thank you for your review!
DJ
Customer Advocate at HostGator
All good and easy setup. Quick responses from customer service
Thanks
Date of experience: October 22, 2022
Hey MD,
Thank you for your review!
DJ
Customer Advocate at HostGator
Excellent! It's amazing what I can get with a little price. I'm so satisfied!
Date of experience: September 20, 2021
Hi Fahmi,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
The online agent fixed my issue within minutes! Friendly and knowledgeable.
Date of experience: November 23, 2022
HI Joseph,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I claimed for refund. My money has not been refunded so far
Date of experience: February 5, 2022
Hey Nurdin,
We see you just cancelled your account today. It can take anywhere from 5-10 days for you to receive your refund depending on your financial institution. We wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
Date of experience: February 3, 2022
Hey Abdilahi,
You really hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
Been a customer for over 3 years... generally things work...
Date of experience: February 3, 2022
Hey Nicholas,
Thank you for your patronage and review!
DJ
Customer Advocate at HostGator
Great service. Excellent support. Most economical and honest guidance
Date of experience: August 5, 2021
Hey Abdul,
Thank you for your review!
DJ
Customer Advocate at HostGator
Excellent experience with hostgator, nice speed and performance
Date of experience: July 25, 2022
Hey Cristina,
Thank you for your wonderful review!
DJ
Customer Advocate at HostGator.com
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2021
Hey Matilda,
It shouldn't be difficult at all. Let us reach out and help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Great experience so far! The migration process was very easy on our end.
issue was resolved the same day
Recommended by our previous site manager.
Date of experience: June 2, 2022
Hey Kelly,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Glen,
Thank you for your review!
DJ
Customer Advocate at HostGator