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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I think the web page editor is very hard to figure out.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2022
I worked with them years ago and they're very helpful..
Date of experience: February 6, 2022
Hi Michael,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Date of experience: February 5, 2022
Hey Muhammed,
You are exactly right! Thank you for your review!
DJ
Customer Advocate at HostGator
My website is frustrating slow. Extremely bad experience!
Date of experience: October 28, 2022
Hey Carlo,
Give us a call or chat! We will fix that!
DJ
Customer Advocate at HostGator
Date of experience: February 5, 2022
Hey Kelvin,
That is so awesome to hear! Keep it up!
DJ
Customer Advocate at HostGator
My server has been hacked couple of times and they did not take any action.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 8, 2021
Hey Md,
We definitely want to take a look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I chose HostGator for its ease of operation, and affordability.
Date of experience: February 4, 2022
Hey Ali,
You won't regret your decision! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Date of experience: November 20, 2021
Hey James,
Sorry for the interruption, but thank you for your review!
DJ
Customer Advocate at HostGator
We have 4 websites with your company, no issues till date, if any was solved immediately
always top notch
Flexible, affordable and quick services
Affordability
Date of experience: May 4, 2022
Hey Omar,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Needed help with installation and deleting emails,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Date of experience: May 5, 2022
Hey B. A.
If you still need help, feel free to give us a call or chat and we will be happy to help!
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2021
Hey Samantha,
You can most definitely build sites for externally registered domains. You just have to point your nameservers. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: November 18, 2021
Hey Oscar,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Was looking for a more affordable domain name which I found
Date of experience: August 10, 2021
Hi Bret,
We are very happy to hear this. Thank you for choosing HostGator!
Marissa
Customer Advocate at HostGator
Our website is up and running every time I open it.
It did the job i needed
Date of experience: May 3, 2022
Hey Jimmie,
That is how it should be! Thank you for your review!
DJ
Customer Advocate at HostGator
Quick response, wonderful customer service, I am satisfied with their services
Satisfactory
Price friendly and smart service
Efficiency and productivity to give my brand a new look and formal online presence
Date of experience: May 4, 2022
Hey Aina,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Price and many flexible options. Great support too!
Date of experience: October 28, 2021
Hey Antonio,
Thanks for the kind review!
DJ
Customer Advocate at HostGator
Good experience. Helpful Live Chat feature resolved my problem immediately.
Very satisfactory. Issue was resolved very swiftly.
Was recommended it via a YouTube channel.
Date of experience: April 10, 2022
Hi Hak,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
You helped me with registering for a new domain and resolved the problem
Date of experience: October 26, 2022
Hi Ali,
Thank you for your review!
DJ
Customer Advocate at HostGator
Very good support team for resolving any issues faced during installation
Date of experience: September 27, 2021
Hi American,
We are always happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It is more popular than other websites and I have seen most hosting company
Date of experience: March 16, 2022
Hey Patricio,
We are pretty popular! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: February 10, 2022
Hey Elias,
Once you get started feel free to let us know how it is going! Thank you for your review!
DJ
Customer Advocate at HostGator
A youtube video made by Tyler Moore i think his name was.
Date of experience: August 14, 2021
Hey Tina,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Research says they are currently the best host company you can go with.
Date of experience: August 15, 2021
Hey Courtney,
We are a pretty great hosting company! Thank you for your review.
DJ
Customer Advocate at HostGator
Best, so flexible, excellent support team 24/7, fully automated WordPress install.
Date of experience: February 9, 2022
Hey Karl,
You described HostGator to a T! Thank you for your awesome review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Michele,
Oh no! We definitely want to see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator