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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Your survey is a huge pain in the $#*!. It popped over what i was doing. Stop being stupid
Date of experience: September 5, 2021
Very prompt and solved the issue for me pretty fast.
Date of experience: November 8, 2022
Hey RB,
That's how we roll here! Thank you for your review!
DJ
Customer Advocate at HostGator
One of the e-mail accounts doesn't work. And i haven't get enough help to solve that problem.
Date of experience: February 26, 2022
Hey Paz,
We would be more than happy to assist with your email issue. An Escalations Manager will be reaching out soon to help you get this taken care of.
DJ
Customer Advocate at HostGator
Online recommendation, comparison, problems wit other server.
Date of experience: February 26, 2022
Hey James,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
It's a you-get-what-you-pay-for host. Slow and cheap.
Date of experience: February 25, 2022
Hey Joseph,
We would love to look into this and see how we can improve your speed. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Date of experience: September 3, 2021
Hey Haggai,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Temporary domain does not work. Pages dont publish
Date of experience: December 27, 2021
Hi Kai,
Oh no! We definitely want to look into this and see what we can do to get this resolved as quickly as possible. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Date of experience: December 26, 2021
Hi John,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Hostgator the best that way I chose it and have a good service
Date of experience: September 8, 2021
Hey Abdulmunem,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
A friend recommended it to me. So far I am impressed.
Date of experience: December 23, 2021
Hey Louis,
Looks like your friend made a great recommendation. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Not very happy so far... Just want a valid email business address
Date of experience: December 26, 2021
Hey Jenna,
Let us help you with that! We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
I am really not sure what you're referring to here.
My husband moved all to hostgator before he died
Date of experience: May 13, 2022
Hey Pegi,
Thank you for your review!
DJ
Customer Advocate at HostGator
Reviews and feedback. Cleanliness of site. 24/7 chat.
Date of experience: September 7, 2021
Hey Dessi,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
As expected. Will continue to do business with HostGator.
Affordable. Value.
Needed a website and email.
Date of experience: May 12, 2022
Hey there,
Thank you for your review!
DJ
Customer Advocate at HostGator
Well, recommended by friends and google searched shows Hostgator is the best
Date of experience: April 17, 2022
Hey Sarah,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 15, 2022
Hi Barney,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
My previous provider went out of business with no warning...
Date of experience: April 15, 2022
Hi Pearl,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
User friendly, 100% customer service operation, am really impressed.
Date of experience: April 16, 2022
Hi Innocent,
We are always happy to hear this. Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Reasonable hosting fee. Easy to use. Good chat support
Date of experience: April 15, 2022
Hi Dana,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Suspended for verification and getting no email about this
To change from hostmonster but idk now...
Date of experience: March 30, 2022
Hey Brandon,
We would love to get this taken care of. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Customer Service was really fast and addressed all my issues!
Date of experience: March 31, 2022
Hey Rodrigo,
That is how customer service should be! Thank you for your review!
DJ
Customer Advocate at HostGator
Youtube tutorial! I wanted to make websites on my own.
Date of experience: October 15, 2021
Hey Alexis,
You can do it! We believe in you. Thank you for your review.
DJ
Customer Advocate at HostGator
Very competitive price point and easy to use features. It is also highly rated when Googled.
Date of experience: October 16, 2021
Hey Tracy,
Thank you so much for your kind review!
DJ
Customer Advocate at HostGator
Was recommended to me by my instructor. The prices and services offered are top quality!
Date of experience: March 18, 2022
Hey Eric,
Your instructor is pretty smart! Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: October 5, 2021
Hey Brandon,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Tim,
We are sorry about the survey popping up before you could get any work done. We appreciate the feedback.
DJ
Customer Advocate at HostGator