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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
My last hosting service was not providing good customer services
Date of experience: September 19, 2021
Good on replay but dont send warning email to renew website
Date of experience: March 2, 2022
Hey Fasial,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: September 10, 2021
Hey Michael,
You got that right! Thank you for your review.
DJ
Customer Advocate at HostGator
Very helpful and honest company with great support team
Date of experience: September 8, 2021
Hey Farhood,
We just love to help! Thank you for your review!
DJ
Customer Advocate at HostGator
Very lazy people, I am still waiting for migration which is yet pending
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2021
Hey Mohammad,
Migrations can take some time especially if you have a huge amount of content coming in. We have asked an Escalations Manager to reach out and see how we can help.
DJ
Customer Advocate at HostGator
Recommended by someone a lot smarter than me at building websites!
Date of experience: September 8, 2021
Hey David,
Thank you for your review!
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
Hey David,
We definitely do not want you to be confused. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
HostGator is the best hosting company. I can testify in court.
Date of experience: September 10, 2021
Hey Nicholas,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
I bought a domain name but there are no clear instructions on how to proceed
Date of experience: September 14, 2021
SSL keep giving me problem and customer service is also not responding.
Date of experience: September 13, 2021
I've had a Hostgator account since 2012 I believe. Easy choice. :)
Date of experience: September 13, 2021
Hi Michael,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I was introduced by Tyler Moore who showed in his video that you are the best choice
Date of experience: September 16, 2021
Hey Dadorg,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good, good good, good good, good good, good good, good good, good
Date of experience: August 21, 2024
Porque está en el ranking de las 10 primeras empresas prestadoras de servicio, tiene buen soporte técnico y desde el principio que la contactamos nos atendieron muy bien sin importar que tan pequeña era nuestra organización.
Date of experience: April 18, 2022
Se volvieron igual que Godaddy al cambiar su apariencia de panel. Solo piensan en vender, complicando la navegación. Además que pésimo que cambien las versiones de php sin avisar.
Date of experience: March 8, 2024
He tenido una buena experiencia con el servicio al cliente la verda me ha parecido que responden todas las inquietudes y se toman el tiempo para hacerlo.
Pues soy nuevo y hasta ahora han respondido todas mis inquietudes. Gracias
Date of experience: October 28, 2020
Hola Yeison,
Gracias por la excelente reseña. Estamos muy contentos de que nuestros equipos de soporte lo estén cuidando muy bien. Estamos muy contentos de que haya elegido HostGator.
Erinn
Defensor del cliente en HostGator
Hi Yeison,
Thank you for the great review! We are so pleased that our support teams are taking great care of you. We are so glad you chose HostGator.
Erinn
Customer Advocate at HostGator
Excelente servicio. No hemos tenido ningún tipo de problemas con HostGator. Esperamos nos sigan dando la misma calidad de servicio.
Es lo que necesitábamos como hosting.
Date of experience: June 3, 2024
Precios accesibles, pero tengo mala experiencia con la facturación ya que se cobraron automáticamente de mi tarjeta montos duplicados del mismo servicio, sin que yo haya completado la transacción ni dado mi consentimiento y los reembolsos demoran y no me generan confianza sin documentación ni notificaciones del proceso
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2021
Oye Joel,
Nos encantaría investigar esto por ti. Le hemos pedido a un gerente de derivaciones que investigue esto y se comunique con nosotros.
DJ
Defensor del cliente en HostGator
Hey Joel,
We would love to look into this for you. We have asked an Escalations Manager to look into this and reach out.
DJ
Customer Advocate at HostGator
Tengo un problema desde varios meses que no puedo modificar las tablas de la base datos y a la fecha no ha sido resuelta, me tocara migrar a otro hosting
Date of experience: January 10, 2024
Hemos tenido algunos inconvenientes que el sitio dejaba de funcionar y no sabermos el motivo?
Date of experience: July 1, 2024
La persona no se si fue mujer u hombre pero que en el chat se llamaba sushma fue muy amable y me ayudo con el inconveniente que tenia de manera oportuna y eficaz, de verdad el soporte que me brindan me dejo sorprendido de lo bueno que ha sido no solo esta vez sino en veces pasadas
Muchas gracias
Date of experience: October 27, 2022
Hey Andres,
Thank you for your review!
DJ
Customer Advocate at HostGator
The Best since I've been a customer for over 17 years...
Date of experience: February 27, 2024
Date of experience: February 27, 2024
Muchas gracias por su ayuda en la situación complicada que sucedió.
Porque tienen un buen servicio de hosting Windows que un cliente mio necesitaba.
Date of experience: August 5, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Noor,
Well here at HostGator we will provide you excellent customer service! Thank you for your review!
DJ
Customer Advocate at HostGator