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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Everything has been going well. I haven't had any issues in a while. The sales thing that popped up when I'm trying to make changes is annoying--gets in the way.
It's been a number of years since I have contacted HostGator and frankly I don't remember--which is good news! Thanks. Audrey
It's been a long time since I chose HostGator. I was probably satisfied with the services offered.
Date of experience: October 6, 2024
I'm pretty hands off with it. I made my website but I don't really update it.
Someone suggested it to me and its reasonably priced.
Date of experience: November 25, 2024
Good site to navigate - I don't like that the first page is an ad for additional services and it keeps coming back even if I click that I'm not interested
Date of experience: October 7, 2024
I have a lot of problems with hostgator. So much so I'm actually thinking about switching to somebody else. Your customer service is terrible, your people are poorly trained, I supposedly have an SSL certificate that you guys loaded onto my page but people are constantly having problems saying there's no SSL certificate. You guys need to do better
Poorly trained employees that cannot speak good english. Bring service back to the United States
Because you were a bit cheaper 20 something years ago then other people. Now you're ridiculously high priced
Date of experience: October 2, 2024
The site is active, thank you
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Date of experience: October 5, 2024
The services offered are great and competitive. They set up process is fairly quick and easy, even for someone like me who is not an expert. Unfortunately, the customer service experience (for me at least) has not been the best. I have had to call on issues only to get wrong and unclear information.
Not all representatives are experts. I have received wrong and inconsistent information I have been hung up on and I can never speak to a real live supervisor.
Cost and Services offered
Date of experience: September 26, 2024
In the past I've had a lot of issues with not getting emails from Hostgator when my payment doesn't go through, with the automatic payment not going through, and not being notified. But i think that issue has finally, after several years of problems, been resolved.
Date of experience: September 26, 2024
Ever since my provider became HostGator about 20 years ago I've always had a good relationship except when I was losing webpages and that may have been my fault. But every time I've called I've got a real person who has helped me get my website back on track.
Your representatives are helpful and help me work out the problems quickly.
For my personal website, I chose a local provider who was an inexpensive. When that company became HostGator, call says remain reasonable although it has escalated a bit with having to buy back up security over the years.
Date of experience: September 29, 2024
Very helpful. The knowledge base is great. I learn a lot from it. Live chat is always there to help me anytime.
I am so happy with their help. They have taught me how to build my website and solve all the problems for me.
It was recommended by the YouTube channel, Moore.
Date of experience: October 6, 2024
I had several phone conversations with different support representatives to correct the site problem. The
Problem was they did not review prior conversations and emails regarding the problem and some made snap decisions which did not resolve the problem.
It finally took a CSR who took the time to review all the correspondence and resolve the problem
Reputation and support
Date of experience: September 27, 2024
The Gator has got it going. Awesome pricing and quality service! I don't have much experience with their customer service in all of the years I have been using them. It's been a while since I last had to contact support. To me however that is a good thing. For me, the less times I have to call customer service for any product and not just web hosting services, is just a confirmation that I have a great product! Kudos HostGator!
Great pricing, great product, the Web Hosting pros!
Date of experience: September 23, 2024
I'm away from home and was at a Starbucks when I noticed my website was offline. I went to live chat and waited for a good 30 minutes before ever connecting with a rep. By the time I did connect, it was closing time at the restaurant and I had to leave before finishing my questions. Yes, the rep did get the site back online from the 500 internal error but all my 301 redirects were wiped off the server for some reason and I never found out why?
I hosted 100's of websites between 1998 and 2014 and used Hostgator often due to mainly, your customer support.
Date of experience: September 23, 2024
Great service, no issues. Customer support very helpful. Always willing to go above and beyond to assist.
Date of experience: October 7, 2024
The platform has been reasonably easy to use. I have had issues with integration of WordPress features that I would like to use for my 3rd party booking system, but it seems that the newest version of HostGator may be working those features in. Support has been timely and the other features and ease of use has been good. Have stayed with HostGator for 6 years. I don't intend to transition to any other platform.
Date of experience: September 25, 2024
No comments. All went well. Need to go in and figure out how to make the images mobile friendly but I think that is theme related. Many thanks.
Previous customer.
Date of experience: October 3, 2024
The technical team responded my application quickly. Their skill and knowledge are very rich. They gave us very useful suggestions to check the problem and trouble shooting at my end. They solved the problem quickly. My website working well right now. Thank you for all effort on solving the issue of website with websites being intermittently down. My business is almost not affected by this issue.
Any way, thank you for all
I contacted customer service first once I found the problem and issues for our website running. I always got the suggestion, help and support quickly. I trust HostGator technical support team.
Very good reputation and experience on the server service supply.
Date of experience: September 16, 2024
Was able to repair my site quickly by downloading new software.
Affordable and solid.
Date of experience: October 30, 2024
Every time I have called, usually an American that is courteous and professional and has efficiently and well handled the issue. Thank you.- in Christ, John 3:16
Date of experience: September 30, 2024
My web page was not running. We contact the customer service and they said that it was a virus. But yo do not have antivirus? They want to charge me for reload my website
Date of experience: October 2, 2024
At first it was very difficult to have my issues addressed. My site was lost and I initially told it could be restored. But after two more calls to customer service, it was finally explained that because it was not backed up, I had lost my original site. But I was able to still have my domain name and have since rebuilt my website.
Date of experience: September 20, 2024
I paid for the migrations but. After the migration contact didn't work. So I have to create website just wasted money paid $499
But, I created new website it's working good now
Date of experience: October 2, 2024
It is simple to use. Support staff is always willing to assist with any issues I might encounter, even when is related to my lack of knowledge and experience creating a website.
Staff is knowledgeable and courteous.
Date of experience: September 25, 2024
Fast and professional.The service was excellent because of the speed and because they not only explained to me in detail what was happening and because they also did not give me the time to solve my doubts in the same call.
excellent
Good service and expirience
Date of experience: September 11, 2024
All good so far. No issue. Happy to use it since years. Will continue using it
Date of experience: October 6, 2024
Everything is good. My mechanic decided to have his website moved over to someone else to help him maintain it, so the domain was removed from HostGator and sent somewhere else. But overall, my personal experience with HostGator has been good.
Again, I had to help my mechanic, migrate his domain over to another host company. Someone else is picking that up for him. Everything was fine.
Rated highly compared to other web hosting companies
Date of experience: August 29, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
