HostGator

I was in the market for a new host because my old host had become unreliable and problematic for emails. HostGator was comparable in price and features and was represented by good reports of reliability. Other than a few bits of confusion during my transition to HostGator, things have been good. Email reliability has been great.

My weebly website I built on host gator just disappeared. I spent a week talking to customer service and there is nothing they could do except tell me to build a wordpress website. I would give this company negative stars if I could

I encountered a problem while making a purchase as the system prompted for a phone number, but there was no field to input it in the form. The previous website was more user-friendly. Please address this issue for a smoother experience.

Thank you.

You are horrible. Three chats to solve a simple issue, fix details of an invoice. And what is worst, it seems I speak to the walls, not to humans.
So dissapointed... you used to be good in this. I am seriously thinking to a change.

Your servers go down every month. I've had to call and deal with your terrible customer service every 4-5 weeks. I was even on the phone on Christmas Eve, trying to get you to fix the server errors and get my business back online. You are one of the worst companies I have ever dealt with.

I have been a long-time customer of yours. To say that I'm disappointed in your price increase would be an understatement. Since I've noticed that you have been charging me way more than what was your price for the previous (many) years, I have been trying to move away from you HostGator (as many thousands of other customers are).
Hopefully I'll manage to move away from you, as soon as possible.

Good website, GREAT price for 3 years. Transferring the domain name was a complex experience. Host Gator did help, but it took 3 weeks to get it right. A little disappointed about HostGator not having their own site builder, but once I figured out how to set up Wordpress I assume I'm better for it... being that if I need to switch hosts in the future, I might be able to do that without creating a new site.

Since the migration or changes to interface, I m facing lots of issues. First it stuffed up all my MySQL databases Technical service advise to create new admin username and password. Since then here and there I m having issues with so many server errors 500

I've been a hostgator customer for more than 10 years, I always recommended you guys because I consider you had a great services at a great cost. Also your hosting packages were flexible enough. Lately with the changes you've made to the customer portal and the changes on your plans, I feel I get a worse service at a bigger cost. I'm starting to move all my packages to Inmotion Hosting

I Like Hostgator yes. I came here a few years back because of the uptime and support. Some times the support is a complete miss and waste of time, other moments its perfect. I'm not a fan of the new design specificaly the login as it doesn't recognize the passwords and I have to look for the password every time... but thats minor... And I don't understand when a support agent says they have escalated your case but you don't ever hear anything, and have to come back a few times... minor fixes that need to be done but I still choose hostgator at the moment as my preferred server

It took nine months to get a problem that was preventing any editing or development of the website fixed. The problem was eventually corrected by customer service, but I paid for nine months that I could not use. They refused a credit or refund for those unusable months even though the problem had to be fixed on their end. I will be transferring my hosting elsewhere.

The new site design is terrible. Before, I used to find things really easy. But now it's gotten complicated for no reason. It might be simple and easy for the one who designed the site, but not for the user, I'm afraid.

Day fifteen with no website or email and no contact com admin for over the past whole week despite chasing daily. Account is fully paid up and my website is down for a a reason that is not related em me or anything that I have done. Really unacceptable and unprofessional.

I have been trying to delete my account for several months with multiple interactions with customer service. Look at your records. I have asked to remove all services and not be charged SEVERAL TIMES. I was just charged again after being told I would not be charged for any further services. You are basically committing fraud. I will now be blocking my credit card from use by your company.

The recent changes to your website and phone customer service are pretty bad. I used to be able to call 24/7 for assistiance and always had great help from your reps. One of the main reasons I chose Host Gator in the first place. Now everytime I log into my account on the website I see some offer that is trying to get more money from me that I have to decline and click through before I can access my site info. I need to maintain my websites not be bombarded with offers from you like that. And charging me for services prior to the renewal date is also awful. What happened. I used to love hostgator. Also I recently had to pay for site privacy when I already had paid for site privacy and that matter was never resolved. But I had to pay for it again to get my personal information off the internet and didn't have a good experience the last time I called for support so I just paid it again to resolve the issue. Pretty disappointed.

HostGator is a reliable and user-friendly web hosting provider. They offer a wide range of hosting options, including shared, VPS, and dedicated server plans, all of which come with a 99.9% uptime guarantee. The control panel is easy to navigate and the customer support team is always available to assist with any issues or questions. Overall, HostGator is a great choice for anyone looking for a dependable and affordable web hosting solution

Good customer service experiences are generally characterized by timely, helpful, and friendly assistance from a company's support team.

Hostgator turned off "catchall" on my windows shared account, which immediately caused me to stop receiving ALL of my emails! I have been with Hostgator for over 6 years - so even if you changed the policy to not support catchall feature, you should have informed all users that you will turn it off so that won't suddenly loose their emails!

I had heard your hosting was affordable but good. I am on shared hosting and you are running php7.4. That keeps me from installing an updated version of the software I need. Php is over 3 years old and the server still doesn't support it. That is unacceptable.

They are low cost. But they have screwed up my WordPress and email for the last month. 10 hours on the phone and they still don't have it configured correctly, but after 2 weeks with the site down, it is working at least

The are too many things to pay apart, and even though I had already paid to renew the security of my website, it is again saying that it is not a secure site. Why? I don't know. Also, the platform is not easy to understand.

I chose hostgator for its simplicity and already integrated website builders, now they are not available. I bought the business suite so i could have a store, ever since the upgrade i can no longer use the integrated website builder and i have to pay more to have the store that i already paid for.

Told to be a tech guy (years ago), but it was bad advice. Staff are multitasking when they would have trouble single tasking IMO, and they are not helpful to a non tech person like me. In fact they are very UNHELPFUL. I'm currently looking for another provider that actually provides intelligent support!

Limited use over recent months thus no specific information - negative or positive