HostGator

When I first started with hostgator, the ability to add "A" records and it almost immediately allowed the user to connect to the device using the hostname on the web was incredible, something happened, it has gotten slower but faster than most.

Hostgators performance has been deteriorating over the years. I probably won't renew when my term is up. Asking me how my experience for this session is when i haven't done anything yet other than log in is pretty ridiculous.

Three times, I suddenly lost access to my website, domain and emails without notice and after contacted them there were no clear explanation on why this happened. I have contacted Hostgator three times and I always I got a bromis that it will be solved after two days or so but no progress. 767 USD is withdrawn from my account for a service that I never asked for and without my agreement, which they paid back but after effort. They did not respond to emails or some telephones but they do well to chat.

I don't feel I got the service equal to the value I paid. My websites and hosting are insecure. Even they have been hacked and some installed they domain on my package. Never got comfortable with the way Hostgator displays the billing or help to keep them safe and organized renewal. Never happy!

I have not worked on my site for many years and recently received an error message that I spent hours trying to resolve. When I decided to contact HostGator customer support I received wonderful assistance. Akshay immediately was positive in his response, said he could help me and did. After asking a few questions he went to work and now everything is working wonderfully. Thank you Akshay and thank you HostGator.

Ive been with you guys for over a decade now and you helped me grow my business!
Thank you!

Always available to resolve your issues whenever you call customer service. The site is also always active. I just love host gator.

It was excellent.

Technical support was asked to wipe server and reinstall os. No data recovery or backup was needed as the VPS was pretty much new. 60 hours later the server issue is still not handle. I was told 3 times already that it would take 6-7 hours.

My experience with hostgator has been very satisfactory, I have more than 15 years and the service is excellent, especially in the stability of the servers, especially in the last 10 years it has been very stable...

Excellent service

My issue putting a paid SSL on my client's domain has been terrible and still not fixed. Between your chat support and your tech team, there is no communication. This has been the most terrible experience and I think issue has been caused by your migration last December.

Lately my website is being getting shut down. My card changed or expired. I was unaware. I used to go 3 months without making payments. My website would always be running and then I would go pay when I realized the payment wasn't made now. It's just getting shut down on top of being double the money.

Pricing and was once know for awesome customer support. Now it is all about up sales and scams; scams as in broken presale agreements, and stating i do not have services which i clearly do have in attempt to scare me into buying services i already have. I am looking for a single host for all my domains and webhosting needs. This dishonest practices will not help me choose HG past my current contract.

It takes multiple calls to resolve any issue. Reps open my email after I tell them no, and then managers don't call back so I don't know if I have to send breach data to my clients. Your tech supports sends me screenshots of my site saying it is "up for them" and disregard me when I say your DNS and Nameservers are not showing the website available globally. Your tech support seems to give the opinion that because my website is available locally in the Philippines', it is not their problem to resolve the problem of my site being down elsewhere because of bogus DNS records and your managers don't return calls. I have had over 10 calls trying to get my website functional due to missing DNS records, and now the email violation without permission. Avoid using HostGator. Go elsewhere.

Very nice people but very very poor hosting quality, always email problem or whatever and problem are not solve efficiently, lots of may client are gone, and now I am on the point to look for another hosting company

Best web hosting services around and best priced. Also their customer service is 24/7 and they have a amazing team of highly intelligent individuals that work for them. They hear from me quite a bit but they work any issue that I have out I'm a matter of minutes.

I will only use HostGator

Over 24hours Account Suspension and Account is not Due yet.

I have chatted 7 agents all they keep saying is Admin Admin will look at the issue.

Your Admin support is wanting...At this day and age messing a customer business like this is unacceptable.

Am one soo disappointed customer

I've been dealing with a virus that I keep getting even though I have SiteLock paid for, for another year. I had to hire an outside source to remove the virus because Hostgator wanted to charge me over 700.00 to take care of the virus. Since I don't have root access we can't kill the PHP server on our own. I've dealt with support and Manage who are unable to take care of it. I'm now in the process of switching to another Hosting company.

I've found Wordpress kind of hard to work with and you guys haven't been the greatest at helping me to figure it out. Very much hit and miss with your technical people with some of them obviously not being very motivated to help...

s/a

I thought it was a good choice, but instead of a stable service we received almost a month of websites full of errors, just now it appears that the sites are working fine, but no one mailed me to tell me the fix is already done.

Our website went down due to communication mishaps between HostGator and ourselves. After several phone calls, the issue was resolved and the website was back online.

The customer service representatives were friendly and helpful with resolving the issues.

The $3+ / month price, plus the option to ditch WordPress and host my files via old-school FTP meant that I could keep my hand-coded site that I've been hosting since 1996. Affordable, simple, and super-customizable. The tech help staff are great, too!

I choose HostGator because the plans pricing was quite competitive back then, but now the pricing are more expensive, and I have a recurrent issues with the billing that Hostgtor team didn't solve yet on my account. Hostgator Agents cannot found a solution of my getting double billing by the new updated system.

Looks like things have changed and I don't care for that. You required I made a pin with 6 numbers yet I already had one with 4 numbers so it was confusing and now I have to hunt for stuff after getting assaulted by ads.