HostGator

We were experiencing issues with our site crashing due to it using too many resources. We upgraded to a VPN account per support suggestion. We were told the account included unlimited space which turned out to be false. We emailed support 4 times asking for backups to be deleted as that what seemed to be the issue using too many resources. They never deleted them but kept asking us to send in an email requesting the backups to be deleted. Hostgator almost runied our internet business due to horrible support and suggestions. We will never do business with them again.

If I could choose negative stars I would. Every time you call in, you get a new person who is unfamiliar with your current issue. Everyone you talk to gives you a different answer and no ones actually fixes anything.

I've been stuck in a loop attempting to get credit for HostGator locking me out of my account for months and losing revenue. I've been a customer, with 2 business accounts, for many years, yet I've gotten NO help to resolve issues that still exists as of today.

The instructions for the various things in your help section are not descriptive enough. I think you, as well as any company with a help section, by looking at the company Blue Iris's help section. A complete novice can use it to master their product. Tha'ts how it should always be.

The new site is ridiculously difficult to navigate. How to pay the bill sends me on a wild goose chase. Before there was pay bill...why can't it just be a pay bill button? Please make the site easier.

I have had issues with getting our website up for over a month. We have proven payment multiple times and have called customer service multiple times. Administration has not communicated with us in several weeks. Still no website

Cant find answer to how cancel hosting.

My services on vps were down and i wasn't able to upgrade anything, no contact or help from support

My vps been down for few months without any contact from support

For the third day in a row, I am unable to access my email cpanel. I have "chatted" with your tech support repeatedly, tried different browsers, two different computers, all without success. I hate what you have done to the site. I used to be able to access the stuff I needed and not I cannot. So I get to spend some time today looking for a new hosting company.

The experience one could have.Margie knew and understood everything I needed
Without hesitation walked me through it like a breeze,felt like she could have done this in her sleep.
Which I could get her every time.

I have to reload several times before the system can sign me in. I have to do the same to access my cPanel and lastly and most frustrating, you've refused to upgrade us to php 8.3 since last year so nope am not a very happy customer

Account compromised and I am unable to manage my domains and email. Very poor customer service. You should think about a us based system. I am still not up and running 100% and if I would have listened to your two customer service reps I would have never been able to operate my business. Zero stars.

I do not have the PHP 8.0 yet.
My monthly price was increased, I did not receive any explanation for it.
The Shared Hosting Business account was downgraded, now you can only have 3 websites with it.
I have to pay more and I have no explanation of way.

I'm impressed and satisfied with your service, your customer service line i.e chat is amazing. Kudos to you.

All issues were resolved as soon as possible.

The layout has changed and this brought various issues:
- I have to search for a while to find the file manager, it was quite easy to access before.
- There's always a ad to buy protection after login.
- Safari has trouble to identify the password field and suggests always a new password upon login. I think it's because email and password are separated now.

Great, easy to to use. Cost effective solution. Happy to recommend.

Poor customer service. I was told that it would take 2-5 business days for my account to be set up and running, instead it was a month, and I had to make over 20 calls, and send over 10 emails! It cost me a whole month of business traffic, I had no access to my email or website!

When i registered my domain you sold my information. I received 15-30 calls a day for weeks offering me web design, logos, marketing etc. I used a private number which I shouldn't have, and I know it came from you. When I called in, they gave me an email to write to which was an invalid email. Next time give users an option to OPT out. Unacceptable

Lies in the unauthorized and incorrect handling of my account and billing. Initially, I had subscribed to a WordPress plan, but during the Hostgator update on the 1st of December, my plan was changed to a Shared Hatchling Plan without my knowledge or consent. This unilateral decision was made with no communication or approval from my side, which is highly unprofessional and unacceptable.

To make matters worse, there was an unauthorized charge of $46.23 made using my card details. This is a serious breach of trust and privacy. Adding insult to injury, your recent communication implies that I have not paid for a plan upgrade - a plan upgrade that I never requested nor authorized.

Now, I find myself in a situation where not only has my original plan been altered without my consent, but I am also being charged for services I did not agree to. This is not just poor customer service; it's a complete disregard for basic customer rights and data security.

Very happy with the provider, no problems at all so fee but I especially appreciate the fact that they are contactable if required

Probably because of the customer service. I get the help I need, without the "it's not my job" attitude. It's really great. You guys' customer services is unrivaled. Keep it up...It's the sole reason I stay. :)

CS does not understand the problems at hand, you get to explain yourself 5 times and even that might not be enough, one person says the other thing and other person says something different, and both of them are wrong and not knowing what the other one has said... You should really read your FB wall and take from that..

My server and wordpress has been very glitchy with the new updates that have been happening. Also at the start of the year my data got deleted due to me being locked out of my account and it was never resolved.

I went from having about 5 sites to now only being allowed 1 domain name. Pretty much overnight. That doesnt seem fair to me.

Paul was so helpful today. I called at around 3:30 pm EST in the USA, and he was polite, patient, and respectful. He also encouraged me to not feel badly because I couldn't figure out how to connect some things. Paul is a tremendous asset to your company.

I think HostGator doesn't have the right be emailing anyone on my emails I created here. All emalis from hostgator about domain payments should come to me since I am the owner. The pop up message as I log in since the new update is so annoying please remove it.