HostGator

Requested a simple site restoration from backup due to a problem caused while working with their support. Was charged $25 and told 24-48 hours for the restoration. 4 days later and it still has not been done. Each time I call support or chat with support I am told, "We are sorry," or "we feel your trouble," or "you are important to us," or "our admins have it in the queue and we can't do anything about it," with no change. They refuse to allow transfer to supervisor stating, "they will only tell you what I have told you."

You are at their mercy and they don't care about you or your site.

Day 3, of support request from my Dedicated Managed Server Support. I am informed that that "Admin" will get back to me. Since I can't do any business with many unhappy customers I might as well give a day by day update to help other not to signup with HostGator. They are not what they once were. Their service has nearly grinded to a halt and has become a "door stop" to any sort of stable ecommerce. They say a picture says a thousand words... see attachment.

I have not worked on my site for many years and recently received an error message that I spent hours trying to resolve. When I decided to contact HostGator customer support I received wonderful assistance. Akshay immediately was positive in his response, said he could help me and did. After asking a few questions he went to work and now everything is working wonderfully. Thank you Akshay and thank you HostGator.

The plan is now way too expensive. I used to pay $11 a month for the baby plan. It is now over $20. With exchange rates, that is even more. I am now in the process of transferring to a different web host.

The first screen that I have been getting recently after I login to the billing system is a page trying to sell me a product which I have to opt out of to continue. I could do without that. I don't like having sales pushed on me like that.

I have been with HostGator for almost 10 years. An issue with your server effective my website. I called like 15 times maybe more to try to fix it. And all I was offer was to update my server from 11.99 to 70 dollars. When all needed to happen was transfer to a different server. Every person I talked with was not helpful and would pass the buck to someone else. The Customer Service is very poor. And I am leaving HostGator.

Day fifteen with no website or email and no contact com admin for over the past whole week despite chasing daily. Account is fully paid up and my website is down for a a reason that is not related em me or anything that I have done. Really unacceptable and unprofessional.

Because it seemed better than GoDaddy at the time. Then the price doubled by 200% and the portal is impossible to navigate. I'm changing providers soon. Which is a pitty because I'm about to inherit the largest community on the internet. You would have made tons of money eventually.

I Like Hostgator yes. I came here a few years back because of the uptime and support. Some times the support is a complete miss and waste of time, other moments its perfect. I'm not a fan of the new design specificaly the login as it doesn't recognize the passwords and I have to look for the password every time... but thats minor... And I don't understand when a support agent says they have escalated your case but you don't ever hear anything, and have to come back a few times... minor fixes that need to be done but I still choose hostgator at the moment as my preferred server

My experience so far is horrible. I have spoken with customer service at least 6 times to fix domain issues, be assured that the issue is fixed, but only to find out that the issue is indeed NOT fixed. I'll try one more time and then I am transferring my domain name to another service.

I have contacted support several times about the issues with my website telling me that it is unsafe, error messages and the website just showing writing and no images. After over 2 months it still continues to do this. I can not even get logged in to do any editing now. I also have the issue saying my website is not https and that was supposedly fixed 2 months ago. I can not get any customers on my site as long as these issues remain!

Technical support was asked to wipe server and reinstall os. No data recovery or backup was needed as the VPS was pretty much new. 60 hours later the server issue is still not handle. I was told 3 times already that it would take 6-7 hours.

I think Hostgator is a company that is heading towards defeat, I'm using it because I paid for a 3-year plan and I have to wait for it to finish otherwise I would already be with another company. I hired a service over a year ago and I've made several complaints about the server's features, including using the older version of PHP because they don't know how to update cPanel, a procedure that takes 5 minutes to do, remembering that it's all automatic. Hostgator does not refund the price I paid even using an outdated product. They sell one product and deliver another. I don't recommend coming to this company, there are several better ones.

It took nine months to get a problem that was preventing any editing or development of the website fixed. The problem was eventually corrected by customer service, but I paid for nine months that I could not use. They refused a credit or refund for those unusable months even though the problem had to be fixed on their end. I will be transferring my hosting elsewhere.

I was going through a guide to building a website from college info geek creator Thomas J Frank and he had a discount for Hostgator in his instructions. Also, when I did an internet search myself on Hostgator rankings it had some good reviews compared to a few other hosts. I was pretty excited about getting my website going and didn't want to lose my nerve so I bought it pretty quickly.

Some of my emails are marked spam or disappear from my client's inboxes. I have tried to solve this multiple times over years and nothing ever changes. I find it to be pretty poor service to sell someone email and have the product never entirely work.

I thought it would be an easy experience, but it has not been easy. I cannot add my nameservers that were present when I changed domain hosts. Somehow they 'disappeared' and it won't allow me to place them again.

Being a tech company, your chat system is very very poor and bad services, it has no sound notification no alert / notification while chatting. You don't have proper customer care e-mail ID, and no reply of complaints from your side.

Issues with the website. Getting a lot of scam calls from indians after hosting the site with hostgator even despite the fact that there are active site privacy but still my Personal number details was shared with indian website developers.

You need to improve your overall service. It was my big regret to choose this hosting. It's a pain in my neck. My gosh, my client's site is down for no reason. Your technical support could not solve the problem, and I was forced to migrate to different hosting.

It was inexpensive and easy to use. We are a small group of volunteers with no funding sources. It has allowed us to set up our website and make our information about preserving and protecting trees available to the community.

I had heard your hosting was affordable but good. I am on shared hosting and you are running php7.4. That keeps me from installing an updated version of the software I need. Php is over 3 years old and the server still doesn't support it. That is unacceptable.

My site has been live on HostGator for 10+ years. The process was easy and initial costs were low. However, the annual costs are increasing to where HG is not as attractive for my small business as it originally was.