HostGator

Would not recommend since your holding my info for ransom and probably selling my info. I get calls days in for my website. Since this is for school to learning how to code. Once done, will end this hot garbage.

I just had a bad helpdesk conversation that has left me upset with the way I was treated. I feel the person wasted my time and was not knowledgeable or transparent. I am unsure as to why Vinayak was treating me like this. I have been a client for a number of years, and have not received such poor treatment in all that time.

I recently transferred my website from one host to HostGator. The entire process was smooth and fast. The HostGator service was really quick in responding and very supportive, which gives me trust for potential future issues. I am happy to have HostGator as my new host. Thank you.

Paul was so helpful today. I called at around 3:30 pm EST in the USA, and he was polite, patient, and respectful. He also encouraged me to not feel badly because I couldn't figure out how to connect some things. Paul is a tremendous asset to your company.

I am well satisfied with the service. Continue with what you are doing

customers service was responsive to solve my issue

Really having a hard time setting things up. Email for example, I set it up according to the instructions. However, I can only send emails. I do not receive any emails. At first they would be marked as undeliverable. No they just seem to go into the ether.

I was able to build my site, which has many photos, corresponding dialogue and a store with a shopping cart easily and quickly. I love the drag and drop feature and the flexible page structure. I changed font sizes easily and I'm very happy with how easily it was to publish and to modify the site. I am featuring the books I have written and my nature photographs and poetry.

Lies in the unauthorized and incorrect handling of my account and billing. Initially, I had subscribed to a WordPress plan, but during the Hostgator update on the 1st of December, my plan was changed to a Shared Hatchling Plan without my knowledge or consent. This unilateral decision was made with no communication or approval from my side, which is highly unprofessional and unacceptable.

To make matters worse, there was an unauthorized charge of $46.23 made using my card details. This is a serious breach of trust and privacy. Adding insult to injury, your recent communication implies that I have not paid for a plan upgrade - a plan upgrade that I never requested nor authorized.

Now, I find myself in a situation where not only has my original plan been altered without my consent, but I am also being charged for services I did not agree to. This is not just poor customer service; it's a complete disregard for basic customer rights and data security.

I needed to build a blog, but I pay the subscription since 2018 and I never been able to figure out how to build the blog. The tutorials are too confusing, either skip steps or are made for older versions of sites, and I am actually not using anything from what I pay for. If you have a service for blog building step by step or blog administration I would rather purchase such pack, because now this is useless to me. Thanks Lea

Since creating my account, the hosting package has been pending. I spoke to someone over live chat who said it would take 2 hours just to process. 4 hours later nothing had changed so spoke to another person who then said it would take upto 8 hours. It has now been 15 hours and again nothing has changed I still cant access or do anything. For the amount of money spent I would expect much better service.

We were experiencing issues with our site crashing due to it using too many resources. We upgraded to a VPN account per support suggestion. We were told the account included unlimited space which turned out to be false. We emailed support 4 times asking for backups to be deleted as that what seemed to be the issue using too many resources. They never deleted them but kept asking us to send in an email requesting the backups to be deleted. Hostgator almost runied our internet business due to horrible support and suggestions. We will never do business with them again.

If I could choose negative stars I would. Every time you call in, you get a new person who is unfamiliar with your current issue. Everyone you talk to gives you a different answer and no ones actually fixes anything.

The layout has changed and this brought various issues:
- I have to search for a while to find the file manager, it was quite easy to access before.
- There's always a ad to buy protection after login.
- Safari has trouble to identify the password field and suggests always a new password upon login. I think it's because email and password are separated now.

Poor. Online help is not good. There's a regular issue with my security certificate with my site and last time I tried to resolve the issue the online 'help' reloaded my website and in doing so deleted my website set up. It was elevated to 'higher admins' and no one ever came back. I haven't the time currently to resolve and so it is sitting unresolved. I'll be looking to get professional help and move away from Hostgator. Unimpressed.

Very por. As above.

Hostgator is a great platform for web hosting. What is greater is the Support Team; always ready to help until satisfaction comes through to their clients.
I am satisfied with Hostgator and I can recommend it freely to anyone.

Ready to help and see it through.

The $3+ / month price, plus the option to ditch WordPress and host my files via old-school FTP meant that I could keep my hand-coded site that I've been hosting since 1996. Affordable, simple, and super-customizable. The tech help staff are great, too!

I had an issue and it was resolved in a matter of minutes. I will use this service again and again. Everytime you deal with support... They fix your problem immediately and take care of everything gor you. One of the best in their field!

I have had issues with getting our website up for over a month. We have proven payment multiple times and have called customer service multiple times. Administration has not communicated with us in several weeks. Still no website

We had our website on HostGator VPS Hosting for a number of years - it's an older site with older software, but we update the products on it at least once a week. Last week they moved our website to a new server with no notice to us. The new server destroyed our website - no pages would load and every link gave a 500 Internal Error. I called their support and basically everyone who I spoke to refused to provide any help at all - they promised to do something (to get a good review on their review system), but did absolutely nothing. We are working with a new hosting company and have spent tons of hours trying to recover from their horrible service. I would never recommend this company!

Thank you.

Tony Auretto

Billing is not clearly labeled, for example what SSL for what domain you were automatically billed for or getting billed twice for the same SSL while it was not even installed. The portal is very SLOW. Chat takes a long time to help as they usually don't have the answers at hand. I don't feel I can always trust support with people that are not trained properly or don't have enough knowledge and experience. For some overseas tickets, you are not sure they can understand your issue, or they do not respond even after asking the same thing a few times as it's never the same person that answers a ticket. Don't feel that valued as a customer or that I'm getting a quality service.

I forgot my pin. They asked for a new email to verify. 2 days letter. They have asked me for a court letter from a judge. Bank statements. Articles of incorporation. Business licenses. I have been hung up on twice. Promised to be called by managers - no responses. I have told them I need my email to work for critical work issues, and for my kids school. No response. Its a holiday weekend and they are still asking for more and more information. They told me to pay more for more storage and that would solve the issue. I paid more money it didn't work - but they asked me for a court order from a judge to prove I am the owner of the company. Unbelievable. Run don't ever do business with this company - their customer service is the worst I have ever experienced in my life on this planet. Not even close.

I heard y'all were great and I have found that to be true. Whenever I have had any issue the HostGator team has always been excellent at answering questions and solving problems. Must admit... I also love the gator!

I've been stuck in a loop attempting to get credit for HostGator locking me out of my account for months and losing revenue. I've been a customer, with 2 business accounts, for many years, yet I've gotten NO help to resolve issues that still exists as of today.

Terrible...the people I talked to were pleasant and patient...the following through for migration of site, terrible, had to call several times because it was partial done...don't trust hostgator

Terrible...the people I talked to were pleasant and patient...the following through for migration of site, terrible, had to call several times because it was partial done....don't trust hostgator.....wish I had chosen another hosting.