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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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The only thing you added that I like is phone verification to log in, if this lock works on all log in related stuff to c panel, good. Otherwise you need to add it to include that so no one can hack in.
Date of experience: January 1, 2024
We've had some of the worst technical support experiences ever, the Host Gator people do not have direct access to the tools they have on site, the web site builder does not work with e-commerce, horrible experience costing us money for customers unable to buy from the site and being charged for the e-commerce package even though it does not work, do not recommend this to any small business owners
Tip for consumers:
?Poor customer service
Date of experience: May 27, 2022
My website has been down at least three times this month. It has been completely down since this morning, and no idea when it's coming back. All of my products that I paid for just last month have been deleted.
Date of experience: January 11, 2024
Sometimes it is slow in signing in
Quite complicated to use for someone who is not expert in the field (i.e. In many occasions not self-explanatory)
I receive messages to pay for additional services with not much explanation of what I get and some of them may already overlap with previous services I have already paid for
Date of experience: February 9, 2024
It took me 3 months just to get the website ranking and its been up for a now the chat will not give me time to do anything and wants a rating so they are getting a poor servicecouple of months now when I go to log in it says site can't be reached
Date of experience: January 7, 2024
For all the many reviews I read before choosing HostGator about having very good customer support, my experience has been otherwise. In fact, I now do everything I can to avoid having to TRY and contact them. But, so far I am relatively satisfied.
As stated previously in this survey, customer support is a crap game. Sometimes you win, but mostly you don't.
Pretty much because most reviews insisted that HostGator was very good at providing customer support. And when one can actually contact them it is hit-or-miss whether the individual can help.
Date of experience: September 10, 2022
Hey James,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Every time I have trouble logging in to see panel or web Mail, When I login right here, I still can't open. My email takes several tries then somehow I usually get in. I used to be able to login and get to it right away every time. And right now, I won't even let me leave you this rating.
Date of experience: February 2, 2024
Hostgator used to be super affordable and really functional for me with very effective support. The recent price increase, when I use this account for basically nothing, is ridiculous. I talked to support and was offered a discount, but the discount was never applied to the account. You guys used to be great but now you're just meh.
Date of experience: January 22, 2024
I choose hostgator over a decade ago because of the easy use and navigation of the control panel and competitive pricing. However I find the change in hostgators dashboard much harder to navigate and find necessary items. Years ago, I would have given hostgator five stars.
Date of experience: April 4, 2024
When originally purchased, the SSL was included. I came into my dashboard only to find out that SSL has been inactivated and will now cost me about another $100. I was under the impression this was part for the deal when I renewed.
Date of experience: March 5, 2024
Originally had good service/ui/ reasonable pricing. Now all of that has changed, the service is not as good, the UI changes are not great and the pricing for my hosting plan is not market competitive.
Date of experience: March 12, 2024
I came over to HostGator from another hosting service I've been with for over 10 years. I'm impressed with how easy it was to make the move. They made it easy. Everything from a great cPanel experience, user guides, and even offering to help move my site make it a great choice! They even called me to make sure things were good. You can't get any better than this!
Date of experience: April 13, 2022
Hey Jon,
We would love to see why we got such a poor rating. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Support has been excellent. I had an issue with a plugin that caused things to display incorrectly. They fixed that for me and helped me identify which plugin was causing the problem.
Had issues with a plugin they helped me resolve. Technical help was excellent.
Good reputation, pricing was good, and fast websites.
Date of experience: May 15, 2024
I am having multiple problems with my website due to changes made to my apps and website in the back ground. Now I am getting errors saying my certificate is not valid. I cannot have customers log in to set up appointments with this error. You are ruining my business.
Date of experience: January 5, 2024
The better price and it was highly rated. However, I am considering moving to another hosting service due to the difficulty to do anything on this platform since the redesign. I am willing to pay more to be able to actually DO something that I want/need.
Date of experience: March 1, 2024
Please give me the option to extend sessions for at least a month. I use 2FA and have to constantly get my SIM card and log in again. You are incentivizing turning off 2FA, which is a terrible security practice. A constantly accessible SIM card is not a reality for everyone, mine doesn't leave the house for theft prevention and other security reasons. There is also no sensitive data on this account, to please let me decide what is a good security practice in my situation. Thank you!
Date of experience: March 13, 2024
I inherited these sites and Host Gator from previous owner. The price for services are cheap, but the old saying you get what you pay for. I have had nothing but problems with my websites and Host Gator support. I purchased all of the security, backups, malware, packages you offer and I continually find my website either down or in jeopardy. Your support for your products totally sucks!
Date of experience: February 15, 2024
HostGator is good but unfortunate of increasing product prices without prior notices.
Quick response and the support team are willing to listen and help solve the problems.
Wide variety of products.
Date of experience: August 8, 2024
I originally chose Hostgator for the excellent customer support and inexpensive plans. I stuck with Hostgator because customer service cared and offered me a discounted plan. I'll be switching from Hostgator because the last agent didn't care and would do nothing for me.
Date of experience: March 5, 2024
I am trying to get my existing site migrated over for a week and never received a "we are working on your request". Contacted Support and they struggled to find my request but assured me it exists. Told me to wait 72 hours. That was 5 days ago. I still don't have a confirmation that my request exists and honestly I don't think there is a request and I don't think anyone is going to contact me back.
Date of experience: November 18, 2021
Hi Bradley,
Oh no! It's unfortunate to hear you have been running into these problems while using HostGator. I have brought this to the attention of our escalations team and they will be reaching out today to get this resolved. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
Your customer support has failed to help us renew our domain name for 6 weeks now. Everyone's very nice but nobody can get us an answer.
Domain is drtomfolk.com and we have at least 7 attempts now to correct it. Thank you,
Frank Brady for Dr. Tom Folk
*******720
*******@aol.com
*******@aol.com
Date of experience: January 15, 2024
Don't buy any hosting from Hostgator. Pay few extra $$$ and get hosting from another vendor. Very slow and un-reliable infrastructure. Most of the time my sites are down for GATEWAY TIMEOUT. Support sucks and they need more training. DON'T host with them
Date of experience: September 6, 2018
First call took 14 plus minutes to be answered, answered by Hans who immediately put me on hold and never came back. Second call took more than 16 minutes to be answered. She sounded helpful but something went wrong with your own system and she couldn't hear me. She was wonderful, but your service has me frustrated, then I went to help.hostgator.com which was supposed to be a 24 hour chat that didn't exist. Now I'm fuming!
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Hey Fran,
Wow, that doesn't sound good at all. We want to address this. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
The address on he registry is incorrect. I have asked for the information to be updated for my business, to fix the issue and this has not been done. Customer service representative kept me on hold for 45 minutes, but still did not resolve me issue. I should be able to update my info per my new webmail *******@elitebankruptcy.net and the correct contact information. I have had several interactions the failed to complete my request. The next step is getting a new hosting provider. Please fix this immediately
Date of experience: April 11, 2022
Hi Veronica,
It's unfortunate to hear you have been running into these issues. We have asked our escalations team to reach out and assist in any way we can. They will be in touch soon, thank you.
Marissa
Customer Advocate at HostGator
HostGator seemed to offer professional support at a reasonable price - way back 10+ years ago when I first started using them to host my websites. However, I've found their support for website hosting to be lackluster. For instance, I cannot update the PHP used on my websites above version 7.4 (deprecated). The current version, which would offer better security, is 8.3. HostGator's online tool (MultiPHP Manager) actually informs me that I should update my sites to a non-deprecated PHP version, but it will not allow me to do so. Yes, I've contacted Customer Service and was informed that there is no solution for this situation without paying more for hosting services. This is just one of several examples of how HostGator's customer experience falls below reasonable expectations. And, as a long-time customer, I've got to say that HostGator's trajectory does not look promising.
Date of experience: March 5, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Oscar,
We will get you some great technical support. We have asked for additional information so we can better assist.
DJ
Customer Advocate at HostGator