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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Accidently chosen the wordpress. Becuase it does not offer the services metnioned in their plane on the website.
Business Plan now e-Commerce Plan has been following offerings:
1.Unlimited disk space: It is limited to 20 GB and 100,000 files which.
2. $500 Google Ad spend match credit AND $100 Microsoft Advertising credit: It is a joke
3. Cloudflare CDN: yet not configured
4. Dedicated IP address: I have enabled after requesting the support.
Date of experience: April 1, 2023
I am struggling creating my website. I completed the form to request assistance. A rep called me back but during work hours so I couldn't answer. They did great by following up via email referring me to make an appointment. However, I made the appointment but the rep never called. I'm still stuck in frustration mode.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
My website got hacked. Hostgator was slow to respond. Never really offered any help. Back up was not effective. No other options. Found a cheap freelancer who fixed it FAST. Really dissapointed that hostgator couldnt do something, anything. Then I was told hostgator is not that secure and that I should switch to a better host.
Date of experience: November 25, 2020
Hi David,
Oh no! That is not at all how we normally handle security issues like that. We'd like to take a look at what happened, so if you could please respond to our DM requesting more information we'd really appreciate it.
Also, whomever told you that HostGator is not secure is just plain wrong, our site is very secure and we take that security very seriously. We offer many ways for you to protect your site. Thanks.
Erinn
Customer Advocate at HostGator
After being with them 3 months and asking about sending 150,000 emails at one time, they finally tell me they don't allow purchased mailing lists no matter how good they are! Getting information from them the whole time was like pulling teeth! Alot of kindergarten responses! SUUUCH a stressful time in my life because of them! On the phone everyday at least twice per day! They messed up my upgrade /transfer and problems with the site ever since. They refused to re-do the transfer the right way and fix every little thing as we go along!
Date of experience: January 7, 2012
So far so good. Wondering why my site seems to go offline for 10 minutes per night for the past two nights. Will inquire further if it keeps happening. Online support is mostly helpfull. Had one experience where I had to repeat myself 2 or 3 times to get the point accross but other than that, all good!
Already described in the previous section.
Saw a promo on a youtube video and upon visiting and lookimg for reviews, I thought it was a good option for my business.
I chose the business plan because I don't want to worry about storage space or number of domains as I have 1 site that is live and a second one that is in the works right now, but plan on having more in the near future. I also transfered a domain I had registered with Google in the past, so yeah, pretty satisfied so far with what I got for my money!
Date of experience: May 4, 2022
Hey Oliver,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Hostgator was great when I started however many years ago, but the price almost doubled and it's not worth it anymore, I didn't notice a notification on the price increase, but it doesn't matter - I'm gone.
Date of experience: March 26, 2024
Host Gator handled the transfer and setup of my site without issue and it is working great. I did have to contact their support a few times, but every time they were super friendly. The only issue I ran into is it wasn't working from my local network and I was told by support that since it was working on their end it was an issue with my network. Overall it took me over a week to diagnose, but what had ended up happening is my IP address was put on the IP block list during the transfer. This was definitely something that Host Gator could have helped me diagnose, but instead they pushed the problem back on me.
After resolving that issue, the hosting is going great, love the FTP and the friendly customer support that is easy to access.
Products used:
Their cloud hosting service.
Date of experience: January 28, 2020
Hi Joel,
Thanks so much for the detailed thoughtful review. Our support teams really do work hard for our customer, but some things are out of scope for the services we provide. Was your IP address blacklisted by us or your ISP? Knowing that would be helpful to know if it's something we could have resolved or not. Thanks so much. We're so glad to have you here.
Erinn
Customer Advocate at HostGator
I had an issue with my website and had to rebuild with another platform. When I did this, all the secondary pages had no styling at all. Now, my site was very new so I decided to simply install a new platform... but I kept getting errors... no matter what I did. The agent took care of everything, asking questions, asking for screenshots. Great experience.
Date of experience: October 18, 2022
Hey Guy,
Thank you for your review!
DJ
Customer Advocate at HostGator
It popped up on a email so I decided to give them a try and I am very pleased with the results. I have been with them for three years. If I have any problems with my email they take care of all my needs immediately.
Date of experience: January 16, 2024
I was looking for an all-in-one dashboard with simplicity as I am not an expert with websites and HostGator checked off on all my boxes of wants and needs for my website. Thank you for making it easy for those of us that do not have experience.
Date of experience: December 8, 2021
Hey Tamantha,
Thank you for such an awesome review! We definitely appreciate it.
DJ
Customer Advocate at HostGator
Historically I've been impressed with this platform and the support in particular, however in the last year I've notice with increasing consistency the support staff does NOT understand the platform or basic technical foundations. When I'm arguing "propagation" with settings that DO NOT go beyond the specific server settings and I have to point out the technical realities there is something very very wrong. This is but one such interaction where it is glaringly clear that tech just does not understand the question or the technology they support. This does not bode well... be thankful that I only docked one star.
Date of experience: January 14, 2024
Pixels, pixels, pixels lol
There needs to be a beginner section of how to size pictures, how to retain quality, and understand of file size for ease of opening.
Then trouble shooting, what is after the thumb nail for example is correctly sized and confirmed in file attributes yet it still dose not upload right... all messed up. Perhaps clearing cookies, where else?
Thank you
Date of experience: April 18, 2022
Hey Chuck,
It is always good to do your research! Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator is a bunch of inexperienced people working from the Philippines. I purchased a dedicated server and they did a dns name change and lost all my data without my permission and it was in the middle of my backup. Then they promised to give me money for the trouble and make me sign a release which I did and they have not given me any money. It's mean almost 6 month and they don't respond. Looks like I have to sue them. Even the person on the phone said he can't wait to see what happens and how much they will give me. Don't ever use them, they have the worst customer service and it's impossible to get ahold of a manager or escalate your case because the engineers are located in a different time zone from the customer service reps who are not educated. WORST WORST WORST EVER!
Date of experience: January 28, 2024
I'm not a techie and I've had difficulties with malware over the years (20 year old website) I am not a commercial enterprise so I don't have the funds to have advanced security tools. My work is mainly as an archivist and sharer of the live recordings I've made. In general hostgator have been pretty good at getting me back online quickly
The THIRD person I spoke to at support was extremely patient with a 68 year old and ultimately extremely helpful in getting ontheverge.ie back
Recommended by friend for cost value
Date of experience: April 29, 2022
Hey Brendan,
We are so glad we could help out! Thank you for your review!
DJ
Customer Advocate at HostGator
Vijeth has helped me with an email issue that caused my company a lot of problem. Vijeth has been very patience and helpful. I have talked with 2 Hostgator support yesterday, they gave me ways that could fixed the issue but nothing worked. Vijeth understand the issue clearly and did not waste anytime.
Date of experience: February 6, 2023
I have had nothing but problems with hostgator. We upgraded our services to the VPS package and the service diminished even more. If you look at our account, we were and are plagued with nothing but issues. We lost several clients because of the responses and services that provided.
Whenever we contact customer services it's a "Role of the dice" and every we roll the dice we shoot "Craps". No one knows what they are doing and no one grabs initiative to fix the problem. Hostgator lack leadership. When we ask for a supervisor we are told they are off-site and unavailable. That's typical outsourcing BULL$#*!!
Nothing but a big mistake and now we are stuck with cut-rate products and inept people who don't understand the importance of customer service...
Date of experience: May 5, 2022
Hey Peter,
We would love to talk to you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
When I began to set up my sites, nothing was working. I was getting error message on everything. Wordpress would not load... Your technicians was able to resolve most of these issues but that is how I spent my time on my first day of working on this site.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2021
Hey Hans,
Sounds like a rough first day. That shouldn't happen again. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
I have been a HostGator customer for close to 20 years I think. I used to find navigating your website easy. Now, it's so difficult. I have tried countless times to find previous invoices in Billing. They aren't there. That's just a start.
Date of experience: March 15, 2024
The new interface is terrible. My Codeguard portal disappeared and now i cannot access it. The quality is not good, some lines are thicker than the other. I looks like an unfinish project that was pushed without proper testing completely disregarding the customers.
Date of experience: January 14, 2024
All excellent! ThanksIt has been a pleasant experience, I have not had any problems with the Hosting, everything is clear and concise regarding the Cpanel and the information. It works great, thank you very much.
It has been a pleasant experience, I have not had any problems with the Hosting, everything is clear and concise regarding the Cpanel and the information. It works great, thank you very much.
For the experience and the interface
Date of experience: May 1, 2022
Hey Katerin,
We are so happy to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator
I have been using a different hosting service for as long as I could remember, but it became impossible to get any customer service or good pricing. After making the changeover, I have been very satisfied with the customer service, the pricing of the packages, and the control panel. Overall, I made the right decision when I chose to make the switch.
Products used:
Smallest Beginner Hosting Package
Date of experience: January 17, 2021
Hi Carly,
Yea! We're so glad that you're happy with your choice. Thanks so much for the great review and for being the best part of HostGator.
Erinn
Customer Advocate at HostGator
I have had nothing but trouble with HostGator support. I have spoken by phone, email and chat. Each and every person has been unhelpful and make me feel unvalued as a long time customer. I have been threatened, lied to and given false information by HG reps and I have all of the emails and screen shots of the chat conversations to show all of the negative interactions. I am one step away from cancelling my HG account all together and migrating to a new host. I have had my patience tested and pushed to the limit. One star as a rating seems too much at this point. Sadly.
Date of experience: March 7, 2024
The only reason we pay for this service is to have a website up and ready. However,I haven't been able to edit my websites, whenever I tried to go into the SiteBuilding login, a message pops up saying there's an issue. Very dissapointed
Date of experience: January 12, 2024
Security issues have become a problem and it seems that it is now a problem for the sake of hostgator now getting in the business of selling malware removal services!
The other issue is that my web developer is constantly being delayed from work due to the tech support not recognizing his pin for access!
Date of experience: February 23, 2024
Your services are weak, you do not listen to your customers, you do not meet expectations for a high quality hosting solution, we will be discontinuing our collaboration with you at the end of our current contract!
Date of experience: February 27, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Hope,
We would be more than happy to get someone involved here. We have asked an Escalations Manager to reach out and set this up.
DJ
Customer Advocate at HostGator