HostGator

My Tech Helper, Mike, was the best I've encountered for a long time. He got to the root of my "situation" and expertly resolved it. This is why I've been a Hostgator customer for the past 8 years! THANK U Mr. Mike.

La nueva vista de acceso al cPanel, esta un poco confusa, pero he podido trabajar y creo que poco a poco iré aprendiendo a utilizarlo.

Si, aunque consto un poco en su debido tiempo, pero si me solventaron mis inconvenientes.

Recommended by Tyler Moore After I signed up I got and continue to get TONS of unsolicited and unwanted emails from people selling web site stuff
Coincidence? I doubt it. If not for that this would be a really good experience

The new interface that they have implemented is too confusing, I can't find some vps on my account, I can't find several features that I could get with the previous interface and I have to turn to you to get those features. I have even made a mistake in paying for a vps that I no longer used (you can find evidence in the chats I have had with the advisors). Please return to the previous interface, several of my colleagues have the same opinion, all to improve your service since previously your interface was very practical.

Over the span of hosting, with hostgator.com we have experienced all types of technical
And internal issues on our side. That were difficult to diagnose.
But luckily we got the support and insight provided by hostgators tech support
To help trace and nail down many issues in a small amount of time. They were
Very willing to work with our technical departments as well with no hesitation.
This saved us a lot of resources and helped a lot.
I am the owner of the e commerce site referenced above and have multiple
Hosting accounts with hostgator.
Thanks again Shazil Dedi Vps support agent. And the many others who have worked
On this with us.
Charles

I was in chat. Purged because it took too long.
I was in chat. Purged because it took too long.
I called and waited, no one for 15 minutes.
I chose HostGator because it is known, reputable, and has (?) good customer support.
I know you are currently having problems. I expect more transparent honesty. If you cannot serve me within 20 minutes. Say so.

I wrongly assumed that choosing one of the big names in web hosting would offer me peace of mind. It did not.
Every month, I had to get in touch with customer support because our website was down and the issue was resolved for the most part but only for a day or two only.
Our website is very simple, it has no log-in, no comment boxes and no payments can be made through it either. It is text-based, read-only for the most part and I was "pushed" (out of ignorance and fear) into purchasing a Sitelock and codeguard subscription.
Very disappointed with this service.

I dont know why its so hard to migrate my site. Even i have correct login credentials support says are wrong. But i tried to 3 computers and i can login normaly. There is some issues. Also i never received a small refund. Just first impression is doubtfull. Though i hope everything goes well.

Suddenly this am i could not access my email or log on to the c panel.
I attempted to trouble shoot - no success.
Reached out to chat who indicated my business plan needed renewing.
We did that - still no access to the 2 issues above.
Help said wait 20 minutes/
It is now 4hrs and still no access to cpanel or my WORK email

They were top-rated, but their service and policy has been a major letdown. I ordered a server that came with the wrong hard drive and was told I couldn't cancel it and order the right one for a refund. I'm stuck with a server I can't use.

I wanted to choose a shorter domain contract and I cannot do it without chat or a phone call. I went I chat twice but the time it was taking to get a new contract time was excessive. I could not wait and asked the person who I chatted with to email me with the new price for one year and he/she did not email me with the details. So I am just renewing for three years. Your chats take too long. Guess I should have just called.

The steps needed to get from logging in to the part of the website I want to access is just more than needed. After passing on any advertisement that is in my face the first time I log in, it should be avoided the next thirty times I log in. I should be able to log in and immediately be on my home page without being slapped in the face with an advertisement or pushing of products every single time.

Sites were not receiving the SSL certs upon creation. The newest add account to my reseller account couldn't be accessed properly due to no cert. Tech Support Rep. Was respectful, helpful, and quick in resolving the issue. Have always had good experiences with Host Gator customer service and tech support.

All the Host Gator associates were very courteous on the phone & tried very hard to help me. Much of the problem was with me: I do not speak "computer-ese" so had no idea what they were talking about. In addition, many of the associates have accents which were hard for me to understand. (I mean no disrespect to them. I honor them for speaking more than one language. The difficulty is entirely with me who doesn't know what the terms mean.)

They were all very courteous & tried to help; but it took several weeks of phone calls to get things accomplished.

The overhaul of the billing portal is a huge failure for me as a paying client. Nothing was working for a lot time and i was unable to pay for my subscription. To add to this, you keep showing this messages to add stuff to my account. How many times do i need to click on "No thanks" for you to stop showing them? Each time i login i become more frustrated with and start considering to move my accounts elsewhere

Charging (or double charging) for what used to be free add-ons in the past, barely intellible customer service outsourcing, impossible to navigate accounts page, etc. Far cry from what HG used to be ten years ago.

Couldn't sign into my account because I tried to change my user ID. It took quite a while but the problem finally got resolved.

Couldn't sign into my account after O tried to change my user ID

Extremely slow server! I've had to call tech support to see why my site which is very basic, so slow. I am a web developer and designer and I know how to optimize my site and images and I can tell you that it was NOT my website that was making the site run slow. Eventually the tech made some changes and cleared the cache and finally the website was back to normal. Sadly, this was not the first time either. So yes, if I am paying for a service, I expect it to to work correctly 100% of the time.

They tried to blame the slow speed of my website on my web developer (which happens to be me) and or the actual content which was completely BS, so I am well aware of the actual issue with YOUR SERVER!! This is not my 1st website and I have several clients using Hostgator with much bigger website so I know it was definitely not an issue on my side!!

Eventually they found the problem and fix it in your end. But only because I pushed them to do the right thing. Not great for customer support! Very dissatisfied!

Through no fault of their own, the customer service reps have little information on everything (and I mean everything) someone has to do in order to completely, 100% move a site from one provider to another. As in, nothing on moving the actual URL and not just the files and hosting.

The ticket had to be escalated and it all took a few weeks. I'm glad I wasn't relying on my sites for money, but I am relying on them as a part of my online portfolio for finding a new job.

The CSRs are lovely people and they are trying hard! But I think there's a disconnect between upper management and the front line. Empower these people with budgets AND knowledge and they will do even better.

Hostgator was one of the first hosting companies I used for my websites. I have been with them for a number of years and have been very pleased with their hosting, customer service, and technical service. They are one of the few companies still offering live phone service which is terrific. Give them a try. I think you will like them.

I have been a customer for ages and now I am trying to add new card to my profile to renew my services but I am not able to add and I requested support but still not solved. It's been more than a week

Im gettin frustrated that i cannot move forward with wordpress because error codes. Everything has been an error since signing up. Cant update the email address bc an error code now was provided with a ticket number that i lost.

Easy experience, got my site up and running quickly and without issues.