HostGator

When a problem occurs in developing my SW for which I feel I need HG assistance, I receive like NO ('zilch') coherent support. First, Support via phone is never achievable-- it is impossible to get a support repr., so I revert to Chat. The HG Chat reprs. Are ill-trained, e. G,, they do not even know the basics of website development or internet. E.G. They have no clue how the resolution of a domain URL gets to its intended location, or know anything about DNS (not even what the initials stand for). Pls train your support people-- as it is now, they are simply wasting my time!

I needed help getting my domains and websites transferred from IPage. It took a few tries, but the agents were very patient and helpful.

Agens were friendly and helpful.

I have always had good luck when speaking with HostGator. They have helped me with my problems. Since I am not a computer techie and I don't understand a lot of things about computers, HostGator was very patient in helping me through my problems.

I had an issue with my website showing as a 'high-risk' URL on smartphones but not on laptops.
The issue was resolved within a few minutes of contacting Host Gator Support Live Chat.
Thank you for superfast and helpful service

It's been a month now with no resolution. I have no access to my cPanel, my domain has disappeared and no one is able to fix it. After 4 contacts with customer service with escalation every time, there is still no resolution and no follow up! Disappointed!

BAD: what has happened to Hostgator?
What has happened to hostgator?

HORRIBLE HORRIBLE

I have been with them for 25 years plus. They were a TEXAS based operation with AMERICAN BASED CUSTOMER SERVICE. They were excellent.

Since early this year...They have doubled their rates from 12.95 to 23.95 per month...so I wanted to understand why.
Well now their Customer service is in the Philippines. You cannot speak to anyone in the US.
I lived in the Philippines so I clearly understand the language barrier
I went through 4 people in 1.4 hours on the phone: ZIG/Bianca /Rica/Dexter who could barley speak English.
I am seeking another hosting company.
We as Americans wanting to support our own country
This is Horrible and I would not recommend them
Date of experience: March 27,2024

So I am pointing my domain here, but I can't find any way to actually edit my website since I can't get to it by domain name. I'm sitting here completely frustrated that I can't reach anything that I can actually edit after installing Concrete this morning. I can't even tell if Concrete is correctly installed.

How do I get to anything I can actually edit while my users start popping in to look?

It used to be so easy to get into a website and to Cpanel. Now it is almost impossible to find. Between your overbearing new advertising and your "Message Us" that you can't turn off and which covers places you need to click, Hostgator is a mess.

I've made my choise because Hostgator is a well known hosting company, and on the paper, it seemed to be the most interesting choise. Unfortunatly, the ******* Nodes limit is impossible to deal with if you have multiple email addresses and a medium website. Caching system broke my website and scripts are not working correctly on the website. Tested the same website on a low cost hosting service and it worked better. CloudFlare Integration not working too. Come on guys, update your node limit, at least! Ionos limits nodes to more than ******* files. Twice as much!

I love Hostgator! They have a very stable web hosting and I've been using their products to all my website clients! I wish to have a Hostgator Snappy plush doll how can I have one? Or where to buy it! Haha! More power and success Hostgator!

I had an excellent experience with one by if your customer representatives when I was trying to determine why the emails from my home email account weren't going through to my business email account. Also he helped me to remove an unneeded service from my account.

I hate the new control panel. I almost always want to manage an email list and I have to click through a bunch of crap to get there. There should at least be a setting to select the app/page I want to land on upon login. I HATE THIS!

Improve backup

I have a Reseller / Silver plan with you for years.

I suggest improving the essential speed for wordpress, improving the back up friendly from cpanel of the site in worpress.

Everything else is fine,

Luis

Very respectful and patient in care. I don't speak English.

You are hiding prices and to even see them I need to click through another product offering

Prices are inflated

You seem too lazy or dumb to make money by adding value, you just want to charge overpriced fees to make money

I usually don't have issues speaking with hostgator. Usually, it's a one-and-done deal but not with my latest project. Connecting my site to a third party was supposed to be simple by changing a CNAME and i provided the link to where it was pointing. I had to push back the course release a week because I spoke to 3 different people at HostGator and the first two couldn't get it to work properly. After the third try it worked well. That person said they were going to report the first two who worked with me for not doing it correctly.

Several times I find it difficult to manage my sites since you constantly are updating your portal.

I have been using host gator for years now and I want to give them 5 stars but I have had a few bad experiences with my information and client information being targeted and have a feeling of being forced to buy the security so that doesn't happen I want more transparency and security as brand for host gator

Had to verify my google merchant account on my website pennywisebuy.com. Tried and failed including an HTML tag to the header of my homepage. Got an error message and was asked to use STFP. No idea what that meant. One of their capable assistants came to my rescue. He was an expert that sorted me out under a minute. Service excellence at its best. Thanks basil francis

This is not a good experience, it turns out its not what i expected

I received a notice this morning of a service (code guard basic) being expired. There was no mention of which domain(s) that particular codeguard was for. Now I am going to spend a lot of time looking around your site which is incredibly difficult to navigate to try to find out which of the domains it is for which I need to do to determine if it needs to be renewed.

The best experience, I sleep peacefully, because I know that I am in the best hands, they always attend me with a fine attention and are very kind, professional and efficient in what they do... I do not change it for anyone, I have been with hostgator for 10 years and I am happy...

The service is the most professional and they always answer my questions and support me in whatever I require... They do the work for me with pleasure.

I get an error every time I try to open bowmano.com. Under websites it still has an address of gator4229.temp.comain (and on it goes). I transferred this from godaddy weeks ago. I realize I might be doing something wrong also

Hello, can you guys stop changing the login page so that safari can enter the password automatically? It's a pain in the butt to got to keychain and copy paste password. If you guys could keep the login page simple it would be nice.