HostGator

I selected HostGator based on a recommendation from my mentor over a decade ago. However, my experience with their customer service has deteriorated significantly each year. Despite occasional instances of satisfactory support, the overall quality has been consistently poor, resulting in a significant waste of my time. The chat sessions often time out after agents continuously ask me to wait, with little to no progress made on resolving my issues.

Repeated attempts to seek assistance regarding a non-functioning feature resulted in unhelpful responses from multiple agents, only to have the issue mysteriously resolved weeks later without explanation. After investing more than a decade of my time and money into HostGator, it has become evident that their support is no longer supportive, but rather a drain on my resources.

I am now actively seeking alternative hosting services due to the lack of transparency regarding system failures, which are only addressed after customer complaints, often resulting in lost clients and revenue. Regrettably, I can no longer recommend HostGator to fellow business owners and individuals, as my trust in their services has been highly compromised.

TEAM at HOSTGATER are GREAT!
Very good support help. Easy to speak with and understand your issue right away!
Thank you. PRO HOSTGATERS. Much appreciated. I will contact again if needed.
However when I went to review them I had trouble posting on my iphone my review correctly. That was not their fault. Thanks

Please stop asking me to protect my identity after login. Im already using the privacy service. If i say no thanks once, please record it in your database and don't ask me again.

I had a lot of problems with integrating my domain on Porkbun to hosting my website on HostGator. I found HostGator support not very helpful. I'm looking forward to my contract to be up so I can move my hosting to Porkbun.

I clicked an a link in an email from you about updating PHP in Wordpress. It took me to a page with information, but also opened a Chat window. I don't want to Chat and there is no way to close the Chat window. I ignored it while I did other things and received several Chat messages from you that I wasn't responding. Eventually you did give up and close the chat session, but the Chat window is still there and overlaying information that I want to read.
Then I logged in to Hostgator in a new window and the Chat panel is there again, with no way to close it.

YOUR CUSTOMER SERVICE IS TRASH. I HAVE MESSAGED YOU 10 TIMES REGARDING A DOMAIN TRANSFER AND EACH TIME IS SOMEBODY DIFFERENT WHO DOESN'T READ ABOUT MY ISSUE OR WHAT I NEED HELP ME. I AM THINKING OF CANCELLING.

I have used HostGator in the past and never had any issues with anything. Before. It is a little bit of a learning curve with creating a website (kind of a clunking looking site) but was able to figure it with so many videos online that actually work with GatorHost and the platform. The thing to me that is really important after reviewing reviews regarding which site is best. Making changes in the design of the website is super quick and publishing them and reviewing and then marking more changes over again is really easy and is such a time saver - that was something that was important to me - getting it tested as quick as possible without any issues is the key. I had a few issues which web searches helped but that was on me for not reading the messages that are provided - I was really thankful that everything was saved as I went along until I figured out what I was doing.

You removed the website builder and made it a paid tool. Super lame that a business package doesnt get this tool included anymore. You've increased price and put features behind a paywall, this is a lame business move that will loose you customers over the ong term.

The update stated that we would not loose our website or E-mail accounts. This significantly disturbed our business and required us to delete all accounts and reinstall on all devices. The new login screen has us log in with the account then brings up a separate screen to enter the password. This process does not allow a keychain to remember the log in code for our devices. Very frustrating to track down the password just to login. It should be easier to login, not harder. Website is still slow in comparison to others.

HostGator is one of the most prominent web hosting service providers in the industry. It offers a range of hosting services, including shared hosting, WordPress hosting, VPS hosting, cloud hosting and dedicated hosting. The provider offers affordable pricing, starting at $3.75 per month, with various plans to suit different needs.

HostGator's user interface is a mix of a customized dashboard and cPanel, making it easy to navigate and manage hosting services. The provider also offers a website builder, Gator Builder, which is simple and easy to use.

In terms of performance, HostGator has demonstrated impressive results. It has a 99.99% uptime and an average response time of 525ms, which is slightly better than the market average. The provider's data centers are located in the U.S., making it suitable for audiences based in the U.S.

In terms of security, HostGator provides the basic essentials like SSL certificates and a server-level firewall. However, additional security features come at an extra cost.

Overall, HostGator is a good option for small-to-medium-sized websites and businesses, offering affordable pricing, easy-to-use interfaces and impressive performance. However, users may need to pay extra for additional security features.

Reliable hosting with excellent customer support. Fast, secure, and easy to use. Highly recommended!

I was referred by a business associate that uses them.

Would be really nice though if I could turn off the up-sell/cross-sell ads everytime I login to my account.

Better hosting, and I must say it is, but as soon as I switch to your company my email account got flooded with spam/trash emails non stop.! Really frustrating!

You apparently have no discernible or locatable onboarding process.

And your website will not allow me to sign into cPanel.

On top of that your support person, who makes a living telemarketing, cannot grasp the English language or understand that his Vietnamese accent makes him unintelligible.

He uses the English name James and is in Piscataway, New Jersey.

I am deeply disappointed with Hostgator because my monthly hosting plan has gone up $10 to $27.99 and I will have to start looking for a new hosting service! So sad that this increase has happened.

My SSL certificate breaks about once per month. I am grateful that customer support fixes it each time, but it happens so often it's incredibly frustrating.

Hi guys,
After a couple of inquiries and unfulfilled call backs, finally Nikshep was able to provide the support I desired. He's a star! Two of my sites were compromised (critical site errors), and everybody else told me it was malware (?) which wasn't true. So Nikshep managed to repair both sites without even disabling the plugins. Well done! I hope this review gets to his manager, I only have the best experience with him, please consider to promote Nikshep further.

On January we were left without emails or cpanel access for two weeks. Now we have the same issue and none of the emails work and do not have access to cpanel again. Hostgator continues to excalate and nobody knows how to fix the situation.

I thought you would be a good value but instead your servers are the worst I've ever encountered and I will move y website ASAP with demand of money back because you don't fulfill what you promise on multiple occasions and levels.

Terrible the database was deleted 4-5 times without reason and hostgator did nothing to resolve. I ended up migrating to godaddy. Lost a loyal customer forever,

terrible.. wasted hours of my life

I'm logging in for the first time and I immediately see an advertisement for additional services. That's really annoying. Hit me up after I've logged in a few times and I'd be less annoyed...

I just added a second website and I do NOT want to use Wordpress there. I want to use the Basic Website Builder like I used on my first website. Wordpress will not work for this new site, and it is forcing me to research other hosting options.

If tech support had known that my website is HTML, not appropriate for the PHP software upgrade for which I received a notice, then it would have saved a lot of time. I was not able to get my website email and that problem resolved itself.

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