HostGator

I did have a problem with wp form (would not deliver in my box) many many tries. I chated with gator support. They sent my request on to wordpress support with no response after 5 days, I ended up paying fixrunner to fix it, which in the end did not solve the problem. That was my only complaint with gator, that they sent me on to wordpress... which did not happen... twice.

I did describe above.

I have had a ticket open for over a week without any response. My website is down, backups kept for only two days so no rollback available - no response to a ticket asking for help to uninstall an unhelpful WordPress update

I've been with HostGator on and off for over 20 years, utilizing shared servers. However, the last 5 or so has been an absolute headache. The latest is due to an outdated MySQL version which I need for my WordPress website plugins. I'm told that I must change to VPS or Dedicated Plan (which is out of my price range) or just not use those plugins. I'm going to have to seek another hosting service at this point as I cannot wait to see when HG ever gets around to upgrading.

Everything is made harder than it should be. Chat assistants don't seem to be reading messages properly so have difficulty understanding the basics of my enquiry.

I've been with HG for 16 years and have hung on through some of the worst times with this company, but it's become unbearable. Illegal billing. Terrible service. Awful server performance. 0/10.

Changes to the website access page simply suck. I used to love this service. Now getting to my emails is a nightmare. You've lost two stars on that alone.

I have been using hostgator for more than 10 years and you are very important to me since you are the source of income, the bread that I put on my table every day. Hostgator is my source of income and well-being, thanks for your great service and dedication. I am a website designer and I learned everything I know from you. Juan Carlos Velazquez Analco I lived in San Jose, California and all my clients are companies that are in California, I am Mexican and I live today in Peru. Hostgator a very good option to start your own advertising business. Thank you and God Bless you all.

They figured it out it was a dns problem. That i made thanks, ron

wonderful

I have contacted support chat twice and both times they said someone from the team will contact me. That was last week and at least 7 days ago. In the meantime, my hosted websites are still down with malware.
www.oaktree.asia and www.bamini.sg
I redirected www.bamini.uk to other hosting services and they are running properly. I would like to know how to fix www.bamini.sg if I am hosting it in hostgator. Please let me know asap. Thks!

I am happy because my site always alive,but for service renovation, Please give a good discount for loyal customers like me,

They tried their best but I was looking for more discount, but they did not give me.

Unbelievable support! Marjun was patient with me, and she walked me through the entire process of accessing my domain through the Hosting CPanel
Page when I thought my domain was locked. She knew exactly how to direct me step by step.Thank you Marjun!

I've had a problem with picture resolution you never really resolved and as I try to finally update the web site I find that I can't manipulate the navigation bar or put in a logo like I would like anymore.

I had an existing business plan account. I have had a lot of issues with migration the the dedicated server, I have over 30 years experience with redhat linux but I still struggled to get the new server configured and working

I have been with HostGator for many years. I have a Reseller plan and host several Joomla websites. In the last year though I've had more problems keeping my websites up and running than usual

My site is down every other day and when chat with the representative, they say it is A Record something. Additionally, my SSL for webmial is not working. It is mail.myumasecurity.com it says it is unsecure where I paid for it. The client service I chat today did not helped and disconnected me and I was really pissed off of his responses.

I think it's all working well, I like that I can access live chat support from Aus and get my problems solved quick.

Quick and the issue was solved in one chat, thank you!

I originally chose HostGator because it had a competitive price for the features it provided. That is no longer the case, as HostGator has jacked its prices up nearly 50% over just the past couple years, plus when I tried to ask for a price match with a hosting service offering the exact same features at half the cost, not only did HostGator decline to do this but I have been receiving an EXCESSIVE amount of direct advertising to my inbox from HostGator since, typically receiving about 3~5 such ads a week, asking me to spend even MORE money I don't have on HostGator services. As such, I will be switching from HostGator to another provider in May, three months ahead of my site's automatic renewal in August.

Because of the pricing plan and reputation, but I've had nothing but trouble lately and fatal errors, not being able to even login into my Wordpress admin

Of all the times I've had to worked with Tech Support, this experience was one of the three best experiences I've had with Texh Support. I needed to know how to access my email in my site as I've never done this before. Not only did ˆ learn how, I also learned what I had previously requested to be done, (i.e. Setting up a "No Reply" email, as well as an email where it was from "Sunnye"), this was not accomplished. One was not set up correctly (No Reply) and the other (Sunnye) was not st up at all.

This time I got Louise and she set up the "No Reply", as well as showing me how I could set up the "Sunnye" email, as well as the signature. Her patience and professionalism were exemplary. I'm so appreciative of her for showing me how to do something that is new to me.

Louise is an asset to your Tech Support team. Please remember to reward her when review time come around for her. She is definitely a valuable member of the Host Gator Tech Support team.

No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No No

Hostgator's customer service sucks! Billing issues have to be handled by disputes with credit card issuers because Hostgator refuses to make corrections. But of course you know you suck!

Since October 2023 I have referred 5 companies to buy the host with you and until today I have not received a response after many emails, online chat communications, etc., about my commissions.

I am not satisfied with their care and services. They take a long time to solve simple tasks and we have had to request the same task more than 4 times.