- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I haven't had any problems with hostgator yet, well yes I have had some minor ones, but as I said, they were minor and I easily solved them by myself or with the help of the customer support.
The reason why I can't give them 5 stars, is because Hostgator hosting plans are very expensive, I got a good deal for 2 years, but I don't know If after the 2 years I'll still be using their hosting
Date of experience: February 4, 2021
Support sucks! I have asked for help for the last 47 hours and have received NONE! I give up and after being with Hostgator since 2006, I have quit Hostgator and went to the GreenGeeks webhosting serivce.
Date of experience: March 16, 2024
I literally entirely dislike interface changes that you have made recently. And at the same time you put the prices up... If this was some kind of improvement, you failed it.
Date of experience: March 22, 2024
I have not had a single problem with Hostgator so far, which is a big compliment considering that I always had problems with other companies before moving to Hostgator. One thing I can complain about is the bandwidth, I get limited bandwidth from Hostgator whereas prior to moving to Hostgator; my hosting company gave me unlimited bandwidth.
Was very satisfied, they were able to resolve my problems then and there.
It was cheap, the WHMCS sealed it for me. Most reseller hosting packages don't come with WHMCS.
I chose the reseller hosting plan because I wanted to open a reseller hosting business.
Date of experience: May 3, 2022
Hey Khanya,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
At first i didnt know what hosting company i wanted to choose then i came accross hostgator. Coplicated at first but as soon as i got the hang of it it actually is one of the best hosting companies out there. I like how extended they are and how it works along aside with many other website coompanies, etc... Thank you Hostgator
Date of experience: March 2, 2024
You guys had a problem with the cpanel and I wasn't able to log on which made my site vulnarble to being hacked. No email to let me know and when I contacted support they acted like they didn't know either. This is not the first problem I've had with support. Now Chat is another problem they don't even help on the weekend.
No help
The person doing the site before me was using you guys.
Date of experience: April 27, 2022
Hey Ervin,
Our support is always available! Give us a call!
DJ
Customer Advocate at HostGator
Hostgator is the best partner you can find when finding Hosting and Domains... The best price for the best quality. Costumer Service is there for you 24/7.
They love to help and to solve any situation you have in regard you Site!
THX!
Date of experience: November 25, 2020
Hi Carlos,
Awe, shucks, you're embarrassing us over here! Thanks so much for your kind words. It's truly our pleasure to be of service to you and all of our customers.
Erinn
Customer Advocate at HostGator
I contacted HostGator for help in changing a setting required by the provider of our school website because I was unable to connect to the cpanel. The HostGator rep was able to change the setting for us.
We have been a long time customer of HostGator.
Date of experience: April 19, 2022
Hey Jeff,
We are so happy we could help! Thank you for your review!
DJ
Customer Advocate at HostGator
It took entirely too long to resolve my issue. I had to continuously reach out to receive updates on the status
I heard good things on the internet
Date of experience: June 21, 2024
Ability to start small and grow and scale on the same platform. But competition is offering more at much lower costs - especially embedding AI in their product offerings.
Date of experience: February 17, 2024
I liked what HostGator had to offer. Especially the fact on how much data can be saved and how many emails you can open without getting charged a lot.
Date of experience: February 22, 2024
Probably the best around, just a little expensive. Customer support is always taken seriously and offers a lot of satisfaction.
Date of experience: June 5, 2024
I miss your old account system. This new one is supposed to make it easier but it doesn't for those who like things a little more complicated and real.
Date of experience: February 16, 2024
Extremely disappointed with the nearly 50%! Increase in hosting. Am looking elsewhere
I called thinking there was a billing error due to the large increase in annual charges.... He confirmed there was not a mistake on my annual renewal and just said the 'price has gone up'
Date of experience: July 26, 2024
Pretty complicated logging in and the cpanel and other stuff are always changing...trying to click bait me into getting more services...like this survey...
Date of experience: April 4, 2024
I have been with the hosing package so long the server can't up date the PHP & now it changed that my websites & subdomians can not update & now they say I am using to much space with the new package that they cant switch servers until I delete most of my sites - This is after wasting weeks with customer service wasting my time. Think I am going to start switching all of my hosting packages to another hosting company
Date of experience: February 15, 2024
I have been a Host Gator customer for over a decade now cause at the time
That I joined HG was ranked as the # 1 hosting service. As the year have went by and somethings have changed I still rank this service as my #1 hosting so that means I'm not going anywhere.
Date of experience: February 15, 2024
No problem to get websites up and running. Always been prompt and courteous.
Always had a positive experience when asking for help.
Have never had trouble with hosting at Hostgator in the past so off course it is my first choice again.
Date of experience: July 24, 2024
Word press nonfunctional. You said it was having problems, and you'd notify me in my Dashboard, but I can't tell if the problem is fixed, since there's no indication of a problem or a fixed issue. I keep clicking and it keeps telling me it's a "failure". I managed to get onto webpress, and was using it once, using a non-dashboard method. But I ran into a problem and the thing crashed or something. I doubt I was in the right place anyway, because it was trying to use a different Password. I wasn't sure to keep what they gave me or use the one HG gave me. Anyway, so far it's been totally unusable.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2022
Hey Antone,
We definitely want to make sure you can get in. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
My hosting plan changed. I purchased web hosting that included website builder. Now, with the change, I only have 3 sites when it use to be unlimited websites.
Date of experience: February 20, 2024
I have a great experience with HostGator. Their support is very helpful and they provide good services.
Hostgator is a good website hosting provider.
Date of experience: June 27, 2024
The cost, but now you have made everything difficult. I would like to see my site stats, but you took that away or hid it. Just put a damn C-panel button so I can find it.
Date of experience: March 14, 2024
I've been with HostGator for over 10 years. I really like any company that will allow me to verify via email. I do not own a cellphone.
Google IS evil..
Date of experience: February 2, 2024
HostGator received the best reviews from sources I trust (like PC Mag). Even for a first-timer, the process was seamless and I was able to find a WordPress template and get my site active almost immediately.
Date of experience: September 27, 2021
Hi Daniel,
We are very happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It is slow, people from chat are not useful and I am having https problems from the start that makes my navigation bar collapse. Still does it after I've changed my plan... really upsetting
Date of experience: February 19, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Santiago,
Thanks for the good review. We're pleased to hear support has been useful to you. Price does go up after the initial package, but you can definitely request a discount. Thanks so much.
Erinn
Customer Advocate at HostGator