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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Very Happy, till now we are good, we were using Hostgator from past two years...
Date of experience: September 26, 2024
Excellent experience, I felt that I was treated with respect and that the HostGator technicians bent over backward to make sure that my request was rapidly and professionally taken care of.
Thank you!
I chose HostGator because I knew that they would take good care of me.
Date of experience: July 29, 2024
Customer service do their best to help. I have to be patient, but it pays off.
The girl on the other line was calm and did very well well staying calm and informed me well.
I've been using HostGator for a long time.
Date of experience: September 24, 2024
Generaly speaking it is good. However the continuous update of SSL certificate after the website is not visible any more, and when I am reassured by the help line that this problem is fixed permantly, caused me in the past a lot of frustration
The continuous update of SSL certificate and the reassurance by the help line that problem is fixed permantly when it is not, caused me a lot of frustration
Didn't choose myself. It was chosen by my web developer
Date of experience: July 31, 2024
I have used HostGator for seven years to host my blog. Everything has gone well and as promised. If I need help or advice, the customer service representatives have always been helpful. I highly recommend them.
Recommended by other users.
Date of experience: June 3, 2024
Like most people, getting a website and hosting service is not something I do often. I had decent experience with Hostgator 10 or so years ago, so naturally I purchased their hosting plan when I needed a new website…except nowhere it said that I can't transfer my domain from another provider for 60 days. Customer service was beyond rude, unhelpful and condescending and refused to either provide a refund or push my start date by 2 months. In the grand scheme things, it is not a big deal, but you don't treat customers in that manner. And then they send me a request to review them on sitejabber, but I could only do it if I put a positive review. Hostgator, your CS is beyond awful and 3 month after paying for a hosting plan my site is still not live. Guess whether I will be renewing my annual subscription with you?
Date of experience: May 25, 2024
Always good prices and service by Hostgator... thanks you.
Date of experience: September 29, 2024
Overall, phone calls resolve any issues.
Signing in can sometimes be challenging due to confusion depending upon what computer I use (for the computer to recognize passwords and/or the site requirements).
Always helpful.
Positive reputation.
Date of experience: June 6, 2024
They make things very user-friendly, and they have great guides to help you in anything that you are trying to do.
Reliability with a good cost.
Date of experience: September 10, 2024
I needed help with setting up my new cell phone for email settings. No one else could help me out. Within five minutes all was setup. My website and my is carried by Hostgator and have been with them at least seven years. They are always very helpful and do a great job with any problems I have had. Differently give HostGator 5 stars.
good service
Helped my business with a website problem.
Date of experience: July 18, 2024
Thank you for your help. My site is back and I'm able to login and edit it. Thank so much
Date of experience: September 26, 2024
Hostgator is a good value reliable internet service provider. I have had very few performance issues and outages in the 3 years I have been using their services, Thank you.
Sometimes the fix is provided before any direct communication, overall a good customer service, Thank you.
USA based ISP, with good reviews.
Date of experience: August 14, 2024
Getting started could have been a little smoother, but eventually we got there.
The majority of the trucks I chatted with were competent and capable.
Price and reviews
Date of experience: September 28, 2024
My experience has been very good up until I renewed my hosting. Instead of the time being added to my current account, a new one was created. I've called numerous times and no one was able to figure out what happened or resolve the issue. So I paid or a three year hosting account for nothing.
My experience has been very good up until I renewed my hosting. Instead of the time being added to my current account, a new one was created. I've called numerous times and no one was able to figure out what happened or resolve the issue. So I paid or a three year hosting account for nothing.
Reliability and previous results.
Date of experience: June 6, 2024
I have no experience. I have not had to contact them, but they've done a great job.
Date of experience: September 27, 2024
If I send someone the link to my company through an email or a text, they can click on it and get to the site however, if someone types my domain in the URL search box, it will not reach my site. How do I fix this?
Great
Recommendations
Date of experience: August 4, 2024
Not entirely happy as I was sent emails that I had 45 days after domain and service expiration to renew and lose content, only to find out that everything was lost anyway. The communication was absolutely incorrect as I had lost all of my website content and all of my emails associated with the account. However, the customer service was at least knowledgeable in getting me back online at the least, but I still had to start from scratch.
Other than that, it is a bit cumbersome to use. Too many places to log into, too many log in credentials to keep track of and having to reset your password too often.
I'm staying with Host Gator anyway because the functionality is good overall and I'm already used to it.
As mentioned above, although they were knowledgeable, they could not help or explain my unique matter. There were no solutions but to start over.
Found on a search, no particulars except I'm a supporter of Jacksonville, Florida business.
Date of experience: June 10, 2024
Nothing to say. My daughter does these things for me, I don't do the online stuff, so I have no feedback.
Date of experience: August 29, 2024
We are satisfied with quality of service and response. Thank you Guys!
Date of experience: September 27, 2024
Service is responsive and knowledgeable. Solves my issue within one session in a timely fashion.
Date of experience: September 27, 2024
All OK, except monthly price doubled a year ago without any explanations. Had to call to find out.
They were helpful.
CPanel, sub-domains
Date of experience: September 18, 2024
I'm not very tech savvy and in the beginning I had some misunderstanding/small issues with the hosting service but tech support was able to help me remedy the issues and get my website working properly. Service has been great since.
When I first contacted HostGator to host my Joomla website the service rep initially sold me the wrong package and it would not work. Once we figured out what the issue was and got the proper package set up things have worked well.
HostGator was one of the few services that was able to support my Joomla installation.
Date of experience: July 21, 2024
Most of our customers enjoy our website. The only issue we have is when it comes to submitting an application. Sometimes there is a glitch and it will not submit and people have to try several times. Other than that. I think the customer service works great and the website is always easy to find.
Date of experience: June 8, 2024
I havent had a single issue with Host Gator serive. I am using trheir services for over 10 years now.
It was a recommended service for WordPress type of sites at the time, so I chose them.
Date of experience: September 5, 2024
It was an expensive service. Last year, you decided to increase the price for way over the inflation rate. But the most disappointing thing was how the tech support worsened significantly, and I did lots of them. The pages were all way too slow, and that was not my programming, because I managed to migrate them to other hosting service and suddenly they were way faster.
So I decided to move to Hostinger, which was easier, better, faster, cheaper and with better tech support.
At first I was rather satisfied, but many problems couldn't be solved by tech support due to the lack of knowledge, and sometimes their inability to understand my problems.
Because it was recommended worldwide, and the starting price was too convincing. So sad you don't reward a multiple-year customer and decide to charge way too more the second year on.
Date of experience: July 22, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
