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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I love this hosting site, I'd recommend it to people. I pretty much use it for my test sites and my job. I've never had a problem with payments. Pricing is ok.
Date of experience: June 10, 2022
I have more than one site at Hostgator. You didn't tell me which domain you're asking about. Hostgator has a habit of sending me emails without identifying the site they're referring to.
Customer service / tech support
Date of experience: April 30, 2022
Hey Diane,
We will be sure to look into this and see what we can do to fix that. Thank you for bringing this to our attention.
DJ
Customer Advocate at HostGator
Wrong information was provided at the point of enquiry for domain and hosting migration. Similarly, the issue has been escalated for more than a month now and its yet to be resolved.
Date of experience: September 15, 2022
Hey Jeanette,
Give us another call and we will straighten this out!
DJ
Customer Advocate at HostGator
I've used HostGator now for 3 different Wordpress sites. Great company to do business with! I've always received great customer support. I would highly recommend them.
Date of experience: October 29, 2020
Hi Michael,
Awe, thanks! We're so glad that you're happy. We really appreciate the great review.
Erinn
Customer Advocate at HostGator
From continious expireince with hostgator there are following problems:
1- Problems are handled in un effective way
2- Agents does not have system to follow up
3- Every agent starts from scratch
4- every case should have number and agent assigned to follow up through email or phone number
From continious expireince with hostgator there are following problems :
1- Problems are handled in un effective way
2- Agents does not have system to follow up
3- Every agent starts from scratch
4- every case should have number and agent assigned to follow up through email or phone number
Advertisismnet
Date of experience: December 22, 2022
HI Abdu,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Date of experience: December 4, 2022
HostGator is my first choice due to Reliability and price. Please STOP upselling your privacy protection on the splash screen. It looks like a cheap trap, and reduces my perception of trust.
Date of experience: March 3, 2024
I cannot renew more than 1 domain at a time. The site freezes and crashes. I dread opening it up and having anything to do with operations on your site!
Date of experience: February 16, 2024
Poor customer service. Took very long to resolve issues that caused by their own changes to the interface. It seems that their technical staff do not know what they were doing.
Date of experience: January 13, 2024
I have been having issues with my hostgator email accounts for 2 months and it is costing my business time, money and revneue. Repeated attempts to address the issue have not done so.
Date of experience: March 15, 2024
I've called and chatted several times. I was assured each time that my website sheilasportfolio.com would be working within hours, if not a few days. It has been over 2 months. And still not working.
Date of experience: March 7, 2024
Very good, easy to use and learn, it's been a great experience
The man I spoke with wss very knowledgeable and helpful, and listened to all of my questions
Because of a youtube tutorial by Tyler Moore
Date of experience: July 22, 2024
Thank you. We appreciate our relationship for more tha n 10 years.
They were able to assist us.
Reference many years ago.
Date of experience: July 22, 2024
It is completely unacceptable to try an authentication 10 times until it works. In addition, I tried to reset the password, NOT even the USER ID was found in the database. WHAT KIND OF SERVICES ARE THESE?
Date of experience: March 11, 2024
Seems like every time I get off a phone call with support... nothing is truly resolved (though I believe while on the call it is being solved). I hope that changes thanks
Date of experience: March 24, 2024
I don't like what you have done with the platform, too difficult to see what matters, whats due and is not user friendly. It looks more company friendly. I may move.
Date of experience: January 3, 2024
Words do NOT describe my frustration with these people. My website keeps going down and they promise 99% UPTIME. My web company always calls me to tell me the website is down again and to upgrade my server. I call these people every day and get a different answer from every person I talk to. The customer service agents sound like little kids and they are very rude. AND to top it off, whenever I ask to speak to a supervisor they tell me NO! Finally, I got fed up with being told no to speak to someone that can help me so I reported my phone call. IF ANYONE EVER HAS A PROBLEM WITH THEM, THEY RECORD ALL PHONE CALLS. All you have to do is email *******@hostgator.com with the time you called, number you called from, and the first name and last initial of the person you spoke with. I have now had 5 apology letters from hostgator.com. My service has improved but they still get 1 star for how unprofessional their agents are.
Date of experience: February 21, 2013
I was recommended to me from a youtube video but im having a hard time getting to actually ACCESS or even MAKE my website. The domain transfer from wordpress (im starting to wish i never left it) has been horrible. It still hasnt gone through even though I was told it did. I'm extremely happy there is a 24hr helpline with a REAL PERSON. Its not perfect as the people helping me cann only offer to much given that its the website of HostGator not living up to greatness. If the helpline feature wasnt included i wouldve cancled everything by now. I hope it all gets better but as of now Im stressed I may not be able to build my website on through HostGator.
Date of experience: March 8, 2024
Customer service that has zero ability to solve technical issues besides reading self help steps available to anyone on their website or "escalating issues" to an admin team that never responds.
Date of experience: January 3, 2024
Star rating & Tyler Moore video, but I should have chosen Bluehost I think because it has possibly free reliable SMPT bulk email. But I ay be wrong. Also most importantly there was a great YouTube by Tyler Moore with the first 15min showing very simply how to set up low cost HostGator and domain name. For about $30 then WordPress detailed step by step. He is very good at not missing steps.
Date of experience: January 26, 2024
I hate the new website. I can't ever find anything. I don't understand why you're constantly asking for my card for every domain. I used to love it when you cared about your customers.
Date of experience: February 24, 2024
The new sign in and portal screen suck. I don't want to have to click through 50 of your ads to get to my tools. Hostgator used to be great. You broke it. Badly.
Date of experience: February 23, 2024
Couldnt purchase 'who is protection' using my phone, bad mobile website. I had to go log in on my lap top. It wouldnt let me scroll down far enough to actually select 'buy now'
Date of experience: February 27, 2024
I have been using host gator for years now and I'm constantly trying to figure out what the problem is with your email system.
I have talked to customer service MANY times to try and fix the issue with my emails going into spam. It happens across all domains but mostly *******@onlinetxhomes.com
I sell real estate and I can not have my email going to spam, its not all but many times. I need to get this resolved. I Each time I call for help I hear the same thing we sent it to ourselves and its find - ITS NOT FINE, it is happening.
Date of experience: February 17, 2024
This is a problem with my website that was not cause by me, since I have not accessed it in a while. I was unable to get help. Made 2 phone calls. Very disappointed.
Date of experience: February 22, 2024
I chose hostgator because of the low price, but poor service comes with it. I can't get my domains transferred, and moving my hosting over has been a pain in the butt, and it's not done.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2021
Hey Jeremy,
We would love to figure out what is going on and see what happened. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Hugo,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator