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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I researched hosting that would not censor my site. To my pleasant surprise, you came up as one of the best in that category and others. I had used you for a failed venture years ago.
Date of experience: February 16, 2022
Have been unable to succesful get my web builder access, haven't used product due to lack of ease. Purchased without research or suggstion, chose products based on price alone.
Date of experience: February 25, 2024
Hostgator has just declined to the most frustrating experiences all around in the last two years. It used to be the cool and easy place to host now it's a rip off night mare
Date of experience: February 20, 2024
Because I deciphered the origins of alligator iconography in Native American art, so the name caught my eye. The reviews were excellent on further research.
Date of experience: January 7, 2024
Been having issues with the website all afternoon the chat support is overwhelmed and slow to respond. Not the service I have grown to expect from HostGator, very disappointing.
Date of experience: February 29, 2024
So far, this site has been very difficult to use. I just wanted to transfer my website to HG. It has taken hours. The live chat is not sufficient tech support.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2021
Hey Robert,
We definitely want to get you taken care of. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I WANTED A PLACE WHERE, IF I NEEDED HELP, SOME ONE, AN ACTUAL PERSON, WOULD BE AVAILABLE TO HELP ME. OTHER PLACES HAVE NO ONE ANY MORE, AND YOU'RE TOLD, "HERE'S AN ARTICLE - READ IT!" I DON'T PAY TO READ ON A WEB HOST! I COME TO CREATE AND PUT UP A WEB SITE! YOU ARE AMAZING IN THAT INEVITABLY, SOMEONE IS ALWAYS THERE, AND THEY ARE EXTREMELY KNOWLEDGEABLE! THANK YOU! YOU ALL ARE ACES IN MY BOOK!
Date of experience: September 6, 2022
Hi Diana,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
Hard to reach. Not customer focused. Please hire people who care about the customer. I already migrated 5 domains out of hostgator because of bad customer service.
Date of experience: March 28, 2024
I opened my Hostgator account several years ago when navigating your platform was easy. It's now longer an easy platform to navigate. Renewing my domains has been a nightmare.
Date of experience: February 26, 2024
I got an alarming warning on email that says my payments are not registering. So I'm trying to fix that if in fact it's really a problem. The email came from this address: *******@movr.co.jp
Date of experience: February 20, 2024
I've got CentOS 7 on my Dedicated Server and you are all dragging your feet moving to a more current version for your cloud machines. Due to PCI Compliance, I'm getting worried that you will force my sites out of being compliant which is not acceptable.
Date of experience: February 19, 2024
I had the worst experience with hostgator. From the day i hosted my website till i left was a operation. You guys could not resolve the issue for me. That's terrible
my website uniprojectmaterials.com was going off and on with you guys. You guys were busy changing the php versions of my website.
Date of experience: March 28, 2024
This feedback will be published on HostGator's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.
This feedback will be published on HostGator’s Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.
This feedback will be published on HostGator’s Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.
Date of experience: May 31, 2022
Hey Nyoman,
Thank you for your review!
DJ
Customer Advocate at HostGator
Sometimes you I experienced database issues especially when you upgrade to the latest and your customer support are not so professional to solve my issue,
The issue not solved especially after your latest updates, I get assistance from my professional team
Because it is one of the best for my business
Date of experience: April 28, 2022
Hey Ahmed,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
Your agent, Sy (Cy), was very helpful in adding a second website to our account. In a matter of minutes he installed Wordpress and the SSL certificate; very professional
I inherited the account from another club member
Date of experience: April 22, 2024
Why am i almost alwats directed to the library if i wanted to read there is a nice library in the city i live at tech support to me is one on one with a knowlegable person not a go to library and lets mess soething up thank you i was with namecheap before i got out and moved to hostgator because the salesman told me we have great tech support, i thinkyou maybe hire the old librarians from namecheap
Date of experience: January 4, 2024
Terrible. Price increase with no notification. Removed PayPal as payment option. Forced me to pay with credit card. Support staff unknowledgeable. Hate the new HostGator.
Date of experience: February 15, 2024
I'm paying too much. I should be able to merge 2 hosting plans into 1 but I doubt you'd help. Where did the old cpanel go? I don't like the new one. Just usability is a mess.
Date of experience: February 17, 2024
Bucky Roberts Thenewboston recommended hostgator 6 years ago, and ever since then I have been using hostgator for all my sites and my clients. HK hostgator sucks, it really needs updating both backend and frontend
Date of experience: May 9, 2023
10 years ago you guys were great. I am so frustrated! I now have 2 accounts and my website has been down for over 3 weeks and i have made an insane amount of calls and i get no where!
Date of experience: March 6, 2024
I have received excellent support until Anoop "changed something" and then my url no longer works. Another support person, said, not our problem. Hire someone.
Date of experience: April 3, 2024
Your servers were down for several days in December, and my website was down. You did not communicate the issue or tell me how you were working to resolve it.
Date of experience: January 8, 2024
No one has helped me get Codeguard up in the new portal. Ever since guys updated, I've lost access to Codeguard and can't run backups with an application that I pay for!
Date of experience: February 9, 2024
Thought it was the more affordable but still good option. I have not been as enthusiastic - feels like always asking for more money and not the most reliable service.
Date of experience: February 18, 2024
Very good experience and working with them so easier and helpful
Date of experience: July 20, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Bruce,
We are so happy to have you as part of our HostGator family! Thank you for your review!
DJ
Customer Advocate at HostGator