- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Because it has the most features I am looking at at a reasonable cost, but our site has been hacked twice so Hostgator security appears to be suboptimal and the cpanel is not that easy to use.
Date of experience: January 6, 2024
Simply difficult to find what need at any given time. Ex: cant go directly to the managers of domains - gotta go thru email the look for it - can set ftp's - just difficult
Date of experience: January 25, 2024
The new format has caused issues with billing and the SSL certificates across all sites. The amount of time we have to devote to this issue is unacceptable.
Date of experience: January 5, 2024
Trying to access my dashboard on mobile is very frustrating. The site will show blank page and I have to keep refreshing until something shows. I have an samsung s21.
Date of experience: February 27, 2024
Consistently in the top 10. A little clunky to navigate (for a novice like me) and lots of "added features" that cost extra...
Unable to log in a couple of hours ago as well, hence the 3 stars so far
Date of experience: January 21, 2022
We have just upgraded to VPS and after two migration attempts the websites are missing ten days worth of data (memory) and are running so slow that we can hardly open a page
Date of experience: March 4, 2024
Your website is impossible to quickly navigate. We're unable to recover our other account after wasting an hour with your AI/Chat/Agent. We're moving on.
Date of experience: March 26, 2024
Was a little frustrated early on but the representatives were very professional and helpful and certainly made a difference to my overall satisfaction.
First class representatives
I read about them online and after being with my old faithful host company the time was right to move some of my project work across and to give Hostgator the opportunity and I am intending to move more later.
Date of experience: August 18, 2023
HELLO,
THE NEW SITE HAS POOR ACCESS AND TOO MUCH COMERCIALIZATION AT EVERY TURN. IT IS ENOUGH TO SEND ME BACK TO GO DADDY OR ANOTHER HOSTING COMPANY! I CANNOT EASILY GET TO DOMAIN FORWARDING, AND HAVE BEEN UNSUCCESSFUL WITH YOUR CHAT IN THAT ATTEMPT. WHAT SHOULD TAKE 1 MINUTE HAS TAKEN ME OVER TWO HOURS WITHOUT SUCCESS. IF I CANNOT RESOLVE THIS I AM LEAVING HOSTGATOR LATER THIS YEAR!
ALSO THE CHAT BOX LIVES ON YOUR WEBPAGE, AND I CANNOT TURN IT OFF OR MOVE IT SO WHATS UNDER IT IS UNAVAILABLE TO SEE OR CLICK.
INSTRUCTIONS GIVEN TO ME FROM CHAT WAS FOR THE OLD WEBSITE AS IS WHAT I FIND ON GOOGLE SEARCH!
POOR SITE POOR SITE TOO BAD YOU CHANGED IT.
THANKS!
Date of experience: March 10, 2024
I migrated my site to a new plan, and paid $150 for Hostgator to do the migration, but the site is down and broken -- and I'm still waiting for technical support to resolve.
Date of experience: April 4, 2024
Although I had to contact them several times and for a couple of weeks, the access problem was finally resolved.
Date of experience: June 15, 2024
When we changed business names (another company using a name close to ours) 8 years we informed HG - now we've been paying for 8 years for services on a website that hasn't existed for 8 years & we do not have any access to add the services - COMPLETE MESS!
Date of experience: March 11, 2024
Your redesign has made it harder for me to do what I need. Everything is hidden and I think you guys should offer anoption to go back to the old design.
Date of experience: January 28, 2024
I used the chat interface and was extremely pleased withthe knowledge and helpfulness of the staff. They stayed online with me unitl the domain was active and I could log inthe cpanel and successfully use the ftp access. I would reccomened them.
Date of experience: December 6, 2022
Hi Bob,
Thank you for your review!
DJ
Customer Advocate at HostGator
Your support team is garbage and why am i being billed this, i have been a loyal customer for years and never had issues like this, the billing amount is incorrect@@!
Date of experience: February 16, 2024
All has been excellent... just an unresolved issue with email remains. If someone would like to contact me to try to figure it out, that would be great.
see previous comment
Recommended by website builder years ago.
Date of experience: April 29, 2022
Hey Patricia,
Thank you for bringing this to our attention. We will have an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The website is for managing everything is awful. It takes forever to load and won't update information. Can't wait to transfer at the end of my paid time.
Date of experience: November 24, 2021
Hey Brittanie,
We definitely don't want you to feel this way. We have asked an Escalations Manager to reach out and make things better.
DJ
Customer Advocate at HostGator
Trying to buy a domain name to add to my hosting account for 5 days. Amazed that I have been unable to do this. Come on hostgator this is your business
Date of experience: February 15, 2024
I used to love hostgator. I'd login, get to cpanel and do whatever work needed to be completed. Now, there's a new interface and i can't seem to get anything done except with several chats and hours of hassle.
Past: Cpanel - 30 min
Current: whatever you have now - 3-4 hrs and a couple of chats.
WHAT THE HELL IS GOING ON OVER THERE? This sucks.
Date of experience: February 18, 2024
I have been asking for support for 3 months and no one has given me an answer. I will give them to pkner with capital letters. WHEN I ENTER MY WEB PAGE TO MODIFY OR EDIT, IT TELL ME THAT THE PAGE DOES NOT EXIST. WHO IS GOING TO GIVE ME A SOLUTION? THE BAD THING OF PAYING IN ADVANCE, ANY MISTAKE AND NOBODY GIVES A SOLUTION. EVEN WHEN
Date of experience: April 13, 2022
Hey Esteban,
We would love to get you taken care of. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Can't remember why I chose HostGator, it's been so long ago. I will say I've had no problems with my hosting accounts in the 10+ years I've been using your services.
Date of experience: April 13, 2022
Hey Jeff,
We are super happy to have you as part of our HostGator family.
DJ
Customer Advocate at HostGator
I just want to thank management of hostgator.com for this wonderful platform. The stability and good customer care services is what i admire the most... i love hostgator
Date of experience: March 17, 2020
Hi Patrick,
Wow, thank you so much! We're delighted to hear how happy you are. Thanks for being here with us.
Erinn
Customer Advocate at HostGator
I wanted to get my domain name and website hosting at the same time. I also found a great looking affiliate link and tutorial on collegeinfogeeks.com.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
Hey Serina,
We would love to help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The way the reconfiguration has complicated reaching the file management page is HORRIBLE. AND the fact that there's a splash page to add extra services. If we want it, we'll order it. Don't shove it in our faces EVERY TIME WE LOG IN.
Date of experience: February 25, 2024
Your support is extremely poor. I tried several time to chat with a person with my problem but I did not find any. Waiting waiting and waiting. Even there is no emailing system. Very fade up.
Date of experience: July 19, 2022
Hey Md,
We would love to look into this issue. We will send you a private message.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Horst,
We appreciate the feedback and would like to make sure you are able to log in. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator