HostGator

The new navigation format is not very intuitive and I have trouble locating several services that I typically go to. For example, a direct link to the cpanel would be helpful.

Put the 1 time paypal payment button back STOP demanding linked card and system trying to re-bill auto! Some want to re-load paypal and make manual payment like before!

Less expensive and use for a client. Previous long term hosting quadrupled my rates after more than 20 years even though I wasn't hosting a site. Just using email and pointers

For the price. However, my email has been problematic since switching to Hostgator; I've had an website for over 20+ years and never had any issues with my previous host (Servage).

I am unhappy with new format. No way to easily see billing history, future billing. AND, I paid $143 for hosting last year and now you want a 42% increase to $203. Are you serious?

Transfer from HostPapa to HostGator has been terrible. Have been asking for it for two months. After sitting on help for an hour or more each call, they say they are waiting on a transfer fee -- THAT WAS INCLUDED IN MY PACKAGE. Each time, they confirm that it was included and then nothing happens. Now I've been waiting for three days while the transferred domain name "Propagates" through the system. I'm thinking it won't and I'll have to spend a few more hours on the phone or chat.

I am leaving Hostgator - you guys screwed up royally with a long-time loyal customers. Completely irresponsible with the data you were entrusted with. Very Sad.

Love the fast assistance and ease of use. I have never had any problems with hostgator. It's been easy to coordinate with anyone I need to give access to my DNS records.

The original setup took way to long. I had to contact support at least 3 times before getting the issue resolved. Then it took longer that usual for my domain to propagate.

Not as good as it used to be.

Quick, easy to get started, and excellent price. I am not tech savvy and process was fairly simple.

17 Years, Hundreds of Websites, a Few Servers lol. And still #1 in my book. Hundreds of students, friends, and associates have asked who I recommend, and the answer is always HostGator hands down.

That is what one see when they attempt to go to my website. Initially it was Asian characters that would show up, indicating that it had malware on it, then nothing. Now this. It is has been down for 2 months! Despite virtually daily calls into tech support. It went down August 30; I made over 60 calls, given much assurance that this would be taken care of, even "escalated"... nothing. It went up ONE DAY, October 26, and then down again October 27, not even 24 hours. No explanation. Promises that it has been escalated. You cannot get past the 1st tier of support, no supervisors, no one that knows what they are doing. Conflicting information from reps. Some saying I have SiteLock others saying |I have never had SiteLock, and others saying there is noting in the notes, although I have made over 60 calls. Some were only a minute because their site was down. Others over an hour on hold. Who has time for this? But it is my storefront. They are always courteous. But NO action. IT IS MY STOREFRONT. I have no idea how much money that I have lost because people cannot find me, how much damage it has done to my reputation, they can't find me. At times it says it is not secure, at times it is a completely blank page, and at time you get the message above. What am I to do?

I thought they were good but they charge you for hosting then you realise you then to need to pay lots of essentials after like SSL, etc. it's not a complete package.

I have had you guys for a few years and recently paid for a few more. The sign on part is driving me zany. Why can't i just sign into web builder as i want to edit my site

I like hostgator, just frustrated with the login method because it makes it tricky for my computer to auto add the password for some reason, it's able to do the email, but when it goes to another page for the password, my computer (Mac OS Ventura 13) doesn't auto add password, which is annoying. Also, since the update on this site, I'm not sure how to change the DNS settings to point my domain name to my host, I liked how easy it was to change the DNS before the update, please make that part more user friendly

Remove the 2FA supplier whoever they are, their service unreliable, one time sent me the same code 5 times on the same day and your system rejected all of them. The rest is fine, adequate.

I have a website that was set up bya graphic designer. I love the ease of being able to add to, update in minimal time. The builder is truly user friendly.

Website assistance

Was a customer since 2013 but canceled my subsciption because of price increasing for typical plan and no virus protection. Not quite sure what they do for my website for the monthly payment.

I waited over 10 days for my refund and still waiting. Customer service knows they still have the funds but didn't say it didn't go through until I followed up 3x.

I have been contacted your team, for 5 times, to help me to resolve the issue about the domain authentication in my mailerlite and I it's still not done.

I can never find or access the Website builder. Today it's telling me I'm not authorized. The layout of this new website it very confusing and very difficult to find what I need.

I had several issues and my representative was very knowledgeable, patient and helpful to walk me through all of my concerns -

I am very satisficed with the support i receive with Host Gator

Keep up the good work!

You have made the log in procedure much more extensive, requiring multiple clicks to get to my email. Also, I don't want to keep seeing the promotional page, but I can't get rid of it.