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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I have a domain registered on this account. Previously it was pointed and connected to a website I have on another platform. My registration with HostGator had expired and I was not using the website. I renewed the registration in August of 2023. Since that time I have made several attempts to reconnect the domain to the website. One of the first agents at your company was extremely rude and refused to assist me. I was told to contact the company that hosts my website and get help from them, this was usually done by agents at HostGator. I did contact the hosting organization and they input the information to point the DNS to my website. After waiting an extremely long time, I contacted HostGator again and was told by an agent to give it time to propagate. That should have taken place by then. I have made several attempts to resolve this issue and at this point I am truly frustrated. Today I had someone from my hosting organization attempt to connect it again and was told several of your servers are down. I took a screenshot to email to someone in management. Again I am contacting your company to fix this matter.
Date of experience: January 25, 2024
Since November 2023 we had several problems with the sending and receiving of emails, see tickets ******* and *******. Which created several problems in the operations of our company.
Date of experience: March 14, 2024
It used to be user friendly. I no longer enjoy using the service and I'm considering migrating elsewhere. The experience and customer service has declined considerably.
Date of experience: January 12, 2024
Earlier the service is good and the prices are reasonable. But now the hostgator has doubled the prices without even a prior notice and now this really sucks and is not worth the money. Thumbs down
Date of experience: March 20, 2024
It's very difficult to get the help you need. There is a communication barrier most of the time. Plus, you get a different answer to the same question from different representatives.
Date of experience: March 21, 2024
Needing to contact you again because my website SSL is not working AGAIN. Your operative said they fixed it last time. Not great that my website is going down without me knowing.
Date of experience: April 8, 2024
The site and all its features are super difficult to use. Not user friendly at all, not to mention the email login disaster. Just plane terrible use features.
Date of experience: March 21, 2024
The Best Hosting Company I have used, and I'm sticking with them. They have great prices. For Large and Small needs. And everything in between. And great people to work with.
Date of experience: March 15, 2024
Is easy to use and Taylor is a good teacher. We are very satisfied on our new website, it created by ourselves. Thankfully to Host Gator for giving opportunity to build our own website.
Date of experience: April 1, 2022
Support tickets...why isn't there a support ticket system? I opened a support ticket via chat yesterday and have not received an email or any information from you..
Date of experience: March 19, 2024
Since the update the hostgator platform is awful. I can not add on a subdomain, even after 5 calls with suppoort. Many many other issues are happening now too. No longer user friendly. Sad
Date of experience: January 3, 2024
You service is our and your ability so solve issues via chat is extremely terrible. You time out so quickly and your agents disengagement from solving matters. I regret paying for this service.
Date of experience: March 4, 2024
Actually, I was never able to build a website until I found you guys.
Your 'E-Z' to use software took me buy the hand and turned me into a real pro. Can't thank you enough.
E-Z Lloyd
Date of experience: November 8, 2021
Hi EZ,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Keep getting emails to adjust email address changes. I keep completing the form, but are still receiving the emails, over and over and over. Very annoying.
Date of experience: March 23, 2024
When I contacted the chat bottom, I had such a quick and friendly answer. The problem is solved. I got a new proposition about my other site, which I will check (e-mail). I am happy with that.
Date of experience: December 14, 2022
Hi Barbara,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Because my previous provider tried to quadruple what I paid for the first four years. Don't do that and you'll earn your last two stars pretty easily.
Date of experience: March 25, 2024
If you are not professional, it difficult to make something here.
I would like to give a permission to someone to work with Database, and it also was hard to do.
Date of experience: February 24, 2024
It's a 4 to 5 star reallt but I am rating your service with just a 3 star because of the monthly plan charge. It is too expensive in comparison with your own current monthly fees and competition.
....
Date of experience: May 13, 2022
Hey Jose,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
A little hard to set up (years ago) but runs smoothly without problems
fixed the problem
Best deal and price
Date of experience: July 14, 2024
There are too many integrated applications. Right now there is no support for QuickInstall related to a theme I accidentally purchased twice. Yes, I work in technology. This is a hot mess so far.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 13, 2021
Hey Samantha,
Sounds like there is a lot going on. We would love to help figure this out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Since I bought services last month, website goes down, 502 bad gateway, ssl security dissapears. My boss and clients are breathing down my neck... this is probably their last chance or I will switch.
Date of experience: March 16, 2023
New billing system and portal is a step backwards. Some parts don't work, support is slow, and tax handling is being ignored even with supplying correct tax IDs and so on.
Date of experience: February 23, 2024
It is so hard to find my cPanel. I am here infrequently, but when I need to access it the new interface just really keeps me going in circles. So sad.
Date of experience: March 14, 2024
I can't set my website due the system never work in order, right now I realized that my web site ar active in the web with out finished yet and I don't know why if I never set that, I asked for a cancelayion since 15 day after I hot the plan and every customer assistance told me It was just that something was wrong and everthing will work in order after some actions they done but never work like they told me at all so I just been waisting my time and money for nothing. I just want the cancelation and my refund and even that no one can't do that for me.
Date of experience: April 8, 2024
The changes to the portal is not the way to go. I'd like to know how you arrived at these changes. Why would you make something so confusing and hard for people when it should be super easy.
Date of experience: March 1, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Pardaco,
Thank you for your kind review!
DJ
Customer Advocate at HostGator