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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Very good, good service, good source of faq and info about everything
Help with payment
Inherited the site, but am very pleased with Hostgator
Date of experience: July 10, 2024
This is the worst experience I have ever had with a website. After setting up my website on Hostgator, I have received thousands of calls, texts, and emails from solicitors, spammers and scammers trying to sell me website creating services. Blocking them doesn't help with the call volume, purchasing the privacy package does nothing to stop the calls, their website doesn't let me change my contact info to a new number, emailing their privacy service to ask them not to sell your personal information to 3rd party solicitors does nothing to help, and customer service has been no help at all in resolving this. Customer Service told me I have to wait until my one year subscription ends before they can take down my site. Seriously?! I have had the same phone number for the last 20 years and for the first time ever, I am going to have no other choice but to change my DAMN phone number. It would nice to have had a WARNING not to put your real contact info when setting up the website. Horrible experience.
Date of experience: February 28, 2023
Bad support only want money for help,
Does not understand what the costumer needs/want,
Support took almost 4 months to get my website up and running
Dont recommend
Date of experience: November 29, 2023
There was a bit of confusion on how to get the site live. And there was a problem with the SSL not recognizing the site however thanks to customer service these issues were fixed.
Fixed the issue within a reasonable amount of time.
Suggested by a former customer of yours.
Date of experience: April 17, 2023
I am finding the website very confusing and hard to find what I need. I spent hours yesterday and got nowhere. There is so much info and new terminology I am finding it overwhelming.
Date of experience: April 1, 2022
The representative was unable to even locate my account even after sending screenshots of the account. This went on for 2 hours and they wouldn't even transfer me to anyone else for further support.
It's almost impossible to reach anyone to get any kind of support.
At this point I am contacting other companies and looking to switch away from HostGator
Date of experience: March 13, 2024
I've been using hostgator and weebly website builder for 3 years, and it's been easy and convenient to use. I am satisfied with the overall experience and will continue to use the hosting service.
I've contacted customer service a few times throughout the years, but unfortunately, they don't seem to help much. Instead the issues resolved itself eventually.
It's been recommended by a friend. I forgot the details, but that's what made me take the leap to make a website with Hostgator.
Date of experience: April 29, 2022
Hey Made,
Thank you for your review!
DJ
Customer Advocate at HostGator
I dont like the advertisement everytime i log in.
Also when i reopen the browser, i cant log in i have to revisit the hostgator.com startpage before i can log in again
Date of experience: February 7, 2024
I had good experiences but now the whole setup changed and I am having issues finding my way through the new setup of the page. And having issues with my email accounts too
Date of experience: January 19, 2024
Since your updates I have issues loggin in which is very time consuming and when I use the chat widget I'm not able to close it after the conversation
Date of experience: January 2, 2024
Responsive services 24H available that help me solve me any issues related to hosting my website.
Pretty good.
I chose the site from a friend recommendation a few years ago and until now, I am still using your services
Date of experience: July 7, 2024
1) Too many steps to get to the areas that I frequent.
2)Showing me an ad every day with no way to dismiss it is not the way to get me to add services.
Date of experience: January 4, 2024
The new renewal center is pretty bad, I miss the pending invoices section and the new websites section is confusing, you should return to the hosting plans listing
Date of experience: January 19, 2024
Ben was very patient listening to me and helping me understand and resolving my queroes one by one,
I thank you Ben for wonderful service and patiece, and for fixing my domain email, iam able to receive emails now.
I wish you luch and hope you will.be rewarded for ur amazing service
Thank you
*******@themindbodyheart.com.
Date of experience: November 2, 2022
Hi Mohseena,
Thank you for your lovely review on Ben!
DJ
Customer Advocate at HostGator
HostGator Company so far is the best for me. Whenever I talk to support, I find the answer in a timely manner. Thank you all, and God willing, I will continue with you along, God willing.
I called support more than once and every time I received the support I needed and thank you for your presence
I read in Google on many sites that thank the company that it is one of the best hosting companies
Date of experience: April 9, 2022
Hey Asmaa,
Thank you for such a kind review!
DJ
Customer Advocate at HostGator
I have tried to cancel this product but you billed me anyway and received payment from my bank of $60.00. I want a refund of this item and cancel my account.
Date of experience: January 24, 2022
Hi Haiyan,
Oh no! We definitely want to get this looked into and see what we can do to make it right. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I have enjoyed HostGator but find it much harder to navigate the website since it changed drastically. I imagine I'll get used to it, but it seems harder now.
Date of experience: January 23, 2024
Huge billing issues, very slow responses, multiple answers that turned out to be not true. Horrible experience so far. Wish this could have been better.
Date of experience: February 8, 2024
Amazing - above and beyond... personal attention from customer service - and very responsive emails and actions from tech support - in setting up, migrating and troubleshooting issues.
Amazing. Proactive. Responsive.
Price. Apparent ease of use.
Date of experience: December 18, 2021
Hey Christopher,
We are so glad we could provide you with such great service. Thank you for your updated review!
DJ
Customer Advocate at HostGator
Price...
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2021
Overly complicated and fragile log in process. Every log in to my account requires me to reset my password as the current password is never recognised
Date of experience: January 7, 2024
My domain name has been pending for weeks and there is no feedback for the reason why the domain has been pending. I need to get my website running as soon as possible. Thank you.
Date of experience: February 21, 2022
Hey Uchechukwu,
We would love to see how we can help you out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
We have 2 domains we are trying to get transferred and no one seems able to get back to us. We know we need a redirect on one domain so it reaches the other domain.
Date of experience: March 24, 2023
It was great experience and transfer was smooth, good service
Date of experience: July 9, 2024
Purchased a domain and hosting packages and waited 5 hours to see my domain in action. Contacted customer support and came to know that may take up to 24 hours!
Date of experience: April 2, 2022
Hi Md,
Our escalations team will be in touch soon to see what we can do to help you out!
Marissa
Customer Advocate at HostGator
They got my business for 2 simple reasons. They helped me transfer all of my data from my website to the new website for free and they were cheaper. Thanks
Date of experience: July 18, 2019
Hey Roan,
We're so stoked to hear about your great experience. Welcome to #TeamGator!
Erinn
Reputation Manager at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Sharon,
We would love to get you some assistance. We have asked an Escalations Manager to reach out and see what we can do!
DJ
Customer Advocate at HostGator