HostGator

The rollout of your new system needs improvement
Get rid of that privacy pop-up - its already caused problems that I'm still working with your cust svc for@ 2-3 wks...

I chose HostGator after finally getting disgusted with BlueHost. Turns out, HostGator is not significantly better. I didn't know at the time that they were "sister" companies. HostGator's tools are fine, and the hosting is *reasonably* reliable--though you often make un-announced changes to your hosting environment which break things on my site and then I have to argue with your tech support for MANY, MANY hours and multiple phone calls to get them to realize and admit that it was YOUR fault that the site was broken.

Now I'm struggling with your tech support over DNS for a couple of domains. I'm on my 4th phone call/chat and the problem is still not resolved.

I hate to give the individual agents bad ratings, because they aren't really at fault. They're always trying to do their best, but they are either under-trained or lack appropriate access. There's some kind of basic structural problem with the way you handle support. I suppose that for very low-level/basic sites that are just Wordpress sites, it may be fine where the customers are very unsophisticated/non-technical, but I'm VERY frustrated with HostGator and am working actively to get my site off your service.
The big problem is your tech support. It's essentially useless.
I've given this feedback before and seen ZERO response or change.

On January 6, after the regular agent could not help me, I was given a ticket (case #*******) to fix a CodeGuard database issue. I received a reply on January 15 saying the problem was VAGUE. I replied that it wasn't VAGUE and re-explained the issue. A new agent reply saying she understood. Thinking it had been taken care of, it was not until today that I went back in to see that NOTHING had been fixed.

I called your Technical support department again was very fortunate to be connected to Dexter Y. I explained the previous calls and the issue. He put me on hold and within 1 minute, he had fixed the problem! The database was reconnected to the correct domain and was in the process of updating.

I am thrilled with this most excellent service!

It is too bad that all of your agents and upper level teams are not that expert at handling these issues. But, again I have to say having a great agent such as Dexter Y has revived my faith in Hostgator. I have been with you for many years and have 3 dozen clients hosting with you, so you are still the best although is sometimes takes a few calls to get the right experts on the line.

We, Drivespi.com hired Hostgator to provide a dedicated server for a three contract. Hostgator is all about the sales - no service, zero security and a lot of excuses. Our site was wrecked by Chinese bots allowed in by Hostgator's non-existent firewall. Forty thousand dollars later to rebuild our dedicated server, website and our operating system. Hostgator's management team denied any wrong doing and refused to credit our account for the canceled service contract. BE VERY CAREFUL HIRING THESE BAST ARDS!
CRAIG CONNOR Its Managing Member
DRIVESPI, LLC

Whenever I ask for help with my contact form receiving encrypted messages, the person would respond that it is beyond their scope of service. Not very helpful.

Ever since signing up with HostGator I get at least 5 spam calls per hour on my cell phone, plus another 10+ "let me help you build your website" emails a day. It's overwhelming.

It has been an awesome experience!, whenever i got a problem with hostgator or any other subject on my website your servers had amazing attention and were super fast.

Easy to use even for beginners! HostGator is a reliable hosting platform with tons of features more advanced users can explore. They also have great customer service!

My sites went down multiple times over two days. Hostgator fixed it, but I wish they had more information available about what was happening, why, and how long.

I would've like more information about what was going on and why.

I Normally Get the best Experience every time i reach Live Chart with HostGator, it took Almost three Hours For all my website problems to be solved, Sreevas Joined After 20minutes but he/she did a great work, thanks alot to you and the whole HostGator Team members Salute

Horrible support. After a couple of decent experiences, couldn't change active theme on my WordPress site. Two support people tried changing it and couldn't do that either. Escalated to their "WordPress Specialist" and scheduled a support call for 11am this morning. Of course nobody called. I ended up fixing the issue on one of my websites by uninstalling and re-installing WordPress completely. The other site is still broken. No support available. Asked them for my money back because I want to switch hosting company but they refused. Will be initiating chargeback via credit card.

Another issue, Force HTTPS Redirects is not available (grayed out/disabled) for both of my sites in cPanel. Had to edit my.htaccess file to fix that. At least they had a video for that, Still wasted over an hour on that.

They are cheap, but you get what you paid for.

Because GoDaddy was getting to greedy and not providing reasonable service for the tremendous amount of money I was spending with the. I hope for much better from HostGator

Nothing worst than this
GUYS PLEASE DONT WASTE YOUR MONEY & TIME!
The worst hosting company in everything. I have lost my money and my time. I didnt even got the refund. Terrible service, they call you as Hello one time and another time as Sir/Madam.If you listen to me, please dont waste your time and money.
One friend recommend me this website, and i am not to going to forgive him for this cheating.
Above are my webhostingreviews for hostgator

It only took a few messages for Vivek to resolve my problem with my PHP and user admin page. Not to mention fixing the errors I had with my WordPress site in a flash. Thanks again for your help!

Very many years ago, before Wordpress, I had a host who gave me a free domain, then held me to ransom when I needed to renew it the next year. Someone recommended Wordpress then, and I've used them ever since. At one time, I had 23 websites using HostGator. Now, I'm down to a handful of specialty sites such as http://travelwith.yanmac.com
As with most businesses, their computer gets mixed up sometimes when I make changes - for instance, when I moved to the other side of the world and changed my bank account, their computer got worried about my annual payments, and kept telling me every few days that they couldn't get through to my old account. Elsewhere on their computer they had all the details correct, and the annual payment went through without problems - except that the computer then told them that I had made a new purchase, so they asked me to write this review.
It may be difficult sometimes to get support, but I find that the smartchat contact always works everything out well for me.

I fixed this billing issue before coming to a foreign country to be with my son PRECISELY SO I WOULD NOT NEED TO DO IT NOW. Now you send me a threatening email because you can't autoconnect to jack $#*!, and you are asking me to review you performance!?! $#*! YOU.

I'VE BEEN WAITING FOR A WEEK AND STILL ZERO RESOLUTION INTO MY TWO TICKETS! I'VE BEGGED FOR ESCALATION AND A SUPERVISOR FOR A WEEK! NO ONE CARES ABOUT HOW MUCH MONEY I'M LOSING DUE TO HOSTGATOR'S ISSUES! TERRIBLE CUSTOMER SERVICE! THE WORST CUSTOMER SERVICE! TICKETS: E-8847 AND E8849 - THESE ISSUES HAVE BEEN OUTSTANDING FOR A WEEK!

I had changed my hosting package and I had two different ones in the cart when I paid for it. The CSR was able to cancel one of the packages and get me a refund.

Dashboard is not user friendly...so subdomains and addon domains instead of primary domains. Very confusing...credit card and paypal do not work. Always show errors...it sucks.

My ENTIRE sent email box was deleted when the storage could have easily been expanded for FREE. I could understand if recent emails had been deleted but to go back and wipe out my entire sent history was extremely impactful to my business.

Edit tool easy to use so far, the grid only has vertical guide lines, would be easier to place objects with a graph that includes horizontal lines.

I canceled my account on Jan 06. Never got a refund. Then got billed again on Jan 21. I don't have a cancellation number anymore. I had to get a new credit card to prevent you from taking more money.

I use a password manager to autofill my username and password. I have to click it twice, once to load the email then I submit, then I have to click it again to load the password and can finally login.
There should be a single page with both forms to autofill.
Upon logging in there is always an advertisement to purchase more of Hostgator's bull$#*!. I never want to and there's no way to disable it.
Since the site change I have to go through significantly more clicks just to get to phpMyAdmin (which is several versions behind most other places) or cPanel.
Earlier this year there were login issues affecting multiple users on the website. I had to contact support to get that information because there is no status page to let people know if there is a known outage.
Why did I choose HostGator? I chose it because it was easy and relatively cheap to get started building a website. Now, I've realized it's hot trash and will be letting my subscription expire since I've had time to do research and find better hosting providers.