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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Excellent! The site is easy to navigate. I will continue it.
It was easy to use.
Date of experience: September 21, 2024
It's been a great experience. I made all necessary changes to my new server using the chat tool and everything I needed was handled quickly and correctly. It was also nice to receive a few calls from HostGator support checking in to see how things were going. That is Proactive! Highly recommended.
A few times I reached out on chat, my requests were handled professionally and sucessfully.
Research suggested it was a good solution. So far it's proven correct.
Date of experience: July 5, 2024
I am happy with Hostgator and the service and reminders. The support chat line is the best help and i use it when stuck or the site is down or I have made an error. I don't know what i would do without that.
Best choice for me at the time.
Date of experience: June 4, 2024
Hi, yes it's been a very good experience and I hope it will continue to be efficient. That's all I have to say at the moment thank you
It was recommended by a web master
Date of experience: August 22, 2024
I was told if I paid for email protection for *******@nozomifinancial.net that I would stop receiving massive spam mail. I said ok, paid for the protection than immediately starting receiving even more Spam than before….
No good
Date of experience: July 25, 2024
Unclear that I needed to click something else. I hate tricky setups like this.
Date of experience: September 18, 2024
They have great customer service. Professional and nice, knowledgeable etc...
Renewal card issues
Referred by IT guy
Date of experience: September 20, 2024
Excellent attention and service, thank you very much.----------
Thank you very much for the attention and help you gave me.--------
I have been your client (reseller) since 2011.-------
Date of experience: September 20, 2024
Service is fine. I would like to know exactly and with easy access the total available disc space for my account, the total used space and what pricing options available if I want to increase my available disc space.
Can't remember
Date of experience: July 19, 2024
I'm so glad that I host with HostGator because I'm not a website developer or designer, but through talking with customer support I've become familiar with the terminology and process. The support staff are always patient and knowledgeable and I've never felt dumb for asking questions! They always find a solution to my problem, which makes me feel empowered to continue creating more sites with them. I'm really satisfied with my experience!
A referral from a web developer in university
Date of experience: July 5, 2024
It works. I want a private domain for my email. This works great and I have been able to get email on all my devices.
Date of experience: August 30, 2024
I almost gave you 4 stars but then I realized that everything I needed was provided. I had to build a fresh Drupal site and launch it within a very short window. HG's SSH access was perfect. The ability to generate pubkeys from HG allowed me to add a GIT repo when I feared I would have to go many rounds of support calls/chats/emails/etc to get that set up.
I'm a skilled Linux server admin but the client really wanted to use HG. I have to say, this went very very well! HG and your team offer a quality service that even Web Pros can appreciate and use.
Client chose HG because their previous site was hosted on a vendor's HG acct.
That vendor chose HG because of the ease of Cpanel, PHPMyAdmin, and related tools.
Date of experience: June 6, 2024
Reliable hosting, but it can be a bit confusing. All in all good service as any questions I come up with are answered promptly.
Price point and reliability. Reviews were great. Customer relations are great.
Date of experience: August 19, 2024
I bothered several of your employees, Praveen, Rakesh, Manoj, another guy actually the first but cannot recall the name.Everyone was happy to help the neophyte.
Held my hand the whole way, very kind , patient and helpful. For me great customer service is really crucial or Is just go with someone else. These guys have it down pat.
In a nutshell,, Tyler Moore.
Date of experience: June 25, 2024
I have had multiple communications with your team and get different responses depending on who I ask. 2 months ago, we asked you to push the new site live, yet it seems like that didn't happen until I spoke to the right person (I guess) who did something (?) and made it live. I still don't know if they know what they were talking about because we keep getting emails asking me if my site is live. I'm assuming, since we switched off the old plan to the new one, that it is indeed live, and when you finally kill the old plan, it will keep working as expected, but I am not feeling confident. I keep getting emails, and so I'm just waiting for everything to stop altogether.
Numerous contacts to resolve the issue without actually being resolved. I have done everything in my power and spoken to numerous people to make sure it's actually live. I gave up and just decided that if it fails, I have tried to contact you and you will have to restore my files. It will be the last time we use Host Gator under my watch.
I didn't - it's who my predecessor selected based on price. If I had to do it allover I would have gone with someone else.
Date of experience: May 6, 2024
I've been really pleased with my experience using HostGator. The customer support has been outstanding-very responsive and helpful whenever I've had questions or issues. Overall, I'm happy with the service and would recommend it to others looking for reliable hosting.
Date of experience: May 6, 2024
It was eventually resolved A to B by a knowledgeable terminal, 2 support personnel prior didn't know what they were doing and kept me waiting for over an hour for no resolution. Personnel should be trained on their duties.
This is as above for the time being. Train your people. Is
I have been with HostGator for 14 years and this was the first time that I had such a delay in resolving the problem. All prior have always been good. My hint, lack of training new personnel.
Date of experience: April 29, 2024
The customer service is great. Just sometimes my website is slow to respond and I'm still looking for the reasons. But the overall experience is great! Thank you.
From friend.
Date of experience: August 8, 2024
Excellent service given by this community that give publication facilities
Date of experience: September 17, 2024
Was able to quick access my issue and come up with a solution.
Was able to quick access my issue and come up with a solution.
Customer service and cost.
Date of experience: September 17, 2024
Had an issue with pics not loading for mobile sites but was quickly resolved by support staff. Very pleased with the service
Had issue of pics not loading for mobile sites but was quickly resolved by support staff
Seemed like a good choice at the time
Date of experience: August 17, 2024
I've never an issue with Hostgator. Simple and easy to work with
Customer service and pricing
Date of experience: September 15, 2024
I'm sincerely happy that you offer live real time and real person support. I am a victim of identity theft and if everything were left to AI I probably would not have had a positive outcome. Than you for offering real people who can get o the phone. In this age of identity theft it will be even more important than ever.
Excellent! I had to overcome identity theft, and the hacker took control of my account on numerous occasions; it required a real person to apply the necessary security protocols to prevent the hacker for regaining control of my account.
It was because of pricing, but now it's because of customer service.
Date of experience: April 22, 2024
HostGator has been very straightforward to use and has fully filled my hosting and domain management needs.
Date of experience: August 25, 2024
All functions work as advertised -- we've had no problems at all.
It's been too long ago to remember the specific selection process.
Date of experience: September 13, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
