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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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You don't have a good support and not be clear what the customer buying. We have transfer our website from your hosting servers.
Their not be clear about what I want to do and provides me other thinks that not working for me.
No any more. I'm waiting my hosting to finished the hosting period and I transfer my websites from from hosting servers.
Date of experience: March 22, 2024
I cannot get hold of any support staff. The live chart feature has dissapperaed. One of the reasons i use hostgator is because of the 24 hiur live chat support.
Date of experience: March 14, 2024
Your customer service is bad bad bad... only 1 person respond never on time 30 minutes waiting or more... give it up and quite you suck $#*!
Date of experience: March 30, 2024
Good service a few years ago when I first signed up. But you don;t provide live. Real-time customer service any longer. VERY disappointed!
Date of experience: March 21, 2024
10 minutes wasted trying to track down exactly how much the price of my reseller plan has been raised to. Still haven't found it.
Date of experience: March 20, 2024
I saw an ad for it I believe on YouTube, and once I tried it I was hooked. It is a very easy-to-use platform, and the tools and features were perfect for what I'm trying to do moving forward.
Date of experience: April 19, 2022
In the 2023 and before i made of my service with the credit card payment directly on the hostgator platform. I uses digital credit card with dinamic CVV and the new form is problematic
Date of experience: March 8, 2024
My Domain expired no one informed me and on top of it you took money for maintaining same for 10 years
Date of experience: March 21, 2024
Always ready to help. Replying back in a few minutes and solving any problem you have with a great attitude.
Date of experience: January 13, 2023
The last 2 times I have contacted customer support their solution has been "wait 2 to 4 hours and try again" that answer is not a solution, especially when trying to purchase products from YOUR site!
Date of experience: March 21, 2024
It's very professional. Kind and the assistant knows exactly what to do
Date of experience: July 1, 2024
My issue was resolved very quickly. I greatly appreciated it.
A good friend recommended HostGator. She uses the site and is very pleased with the results.
Date of experience: July 1, 2024
Working with your tech support team is painful. I have issues with my DNS that I want help or guidance to get it cleaned up and I never get it. They are always trying to get me to turn my CPanel hosting back on to manage DNS - It took me a MONTH and multiple contacts to get my Cpanel canceled - and it only did because it expired - I had one person telling me I'd get a refund of unused time on the hosting package - then I didn't - and when I switched to a monthly package with in 2 months the monthly hosting rate went up by $10/month -... and the list goes on... AND none of your tech support seems to know that you can manage DNS through the Customer portal. Hmmm I'm done here and as soon as I can, I'm removing the remainder of my domains to NameCheap - I've been here for over 14yrs, You use to be the best, and now you rank with the worst.
Date of experience: January 25, 2024
I have HAD it with your service! I am in the process of transferring BOTH of my domain names OUT to a different host, because I can't get ANYTHING done! Your staff don't speak proper English, and I ALWAYS have a $#*! of a time understanding them, and THEY also have a $#*! of a time understanding ME. Any time I present a problem to you guys, you don't even READ my problem! You just pick out the words you can understand and go with that. Well lemme tell you something! That is NO way to run a business! You have just lost me to IONOS!
Date of experience: April 14, 2022
Hey Sean,
We hate to hear you feel that way. We do want to wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
Hostgator is a complete scam. DO NOT & I REPEAT DO NOT USE THIS COMPANY. I ordered a dedicated server with hostgator & the representative that assisted me with my order did not sell me the correct dedicated server package that I had intended to order. I needed the WHM & Cpanel along with the dedicated server. I put in a request not even 1 day later for a cancellation & a refund and was told I couldn't get a refund and I would be also charged hundreds more to do an upgrade. I'm so sick & tired of companies like this. The representative made the mistake and now me the buyer is being penalized for it. When does the GREED end? Stop giving companies like Hostgator your money. DO NOT BUY A SINGLE PRODUCT FROM HOSTGATOR. You have been warned.
Date of experience: June 6, 2023
I had been holding off for a few weeks for a issue with my Subdomain and how it was pulling up on the Web - When using my HTTPS Address the Site would become jumbled up (Wordpress) however with HHTP Non Secure it would look fine - The Agent that Helped me was friendly and professional and was able to reload the SSL to our Account and get the Blog Sites under our Domain TechtalkRadio looking as they should! I wish I would have called earlier! Thanks Host Gator for Bieng the Best Service Available
Date of experience: March 3, 2023
I read reviews that said it was good for hosting ASP.Net applications. I can't log intp Plesk. How can I use HostGator if I don't have access to the cPanel?
Date of experience: December 28, 2021
Hey Stephen,
We would love to get you into your Plesk account. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I have not requested for a migration before changing the nameserver and Jomar has helped me through the request migration service really well and patiently.
Date of experience: October 19, 2022
Hey Yoonsung,
Thank you for your review!
DJ
Customer Advocate at HostGator
I cannot contact HostGator to report that Order Number *******974 of 03/23/2024 reflects unauthorized and unapproved transaction, since the cardholder Lilit Sargsyan (President of Declipse Armenia NGO) did not order or approve the transaction resulting in the payment of $359.64 for "Hatchling Plan - Three Year Term" (See the screenshot below). The mentioned sum was withdrawn without her consent or approval of the cardholder. Declipse Armenia did not order a Hatchling Plan, and the service is not acceptable for a 3-year term. A notification was sent only post factum on behalf of the Ararat Bank CJSC informing the cardholder of the transaction and a resulting debt to the Bank. I would like to revoke the payment as soon as possible.
Date of experience: April 7, 2024
Because we have using from long time when you were low cost now your rates are going up its a serious issue for your old clients
Date of experience: March 12, 2024
If I cannot access support personnel that can speak better English and have better technical skills, I will activate my 45 day trial cancellation and find better support for my website elsewhere.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 30, 2021
Hey Steven,
We definitely don't want you to feel this way. We have created a ticket and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
User friendly. Lots of options accessible at your fingertips!
YouTube search
Date of experience: June 30, 2024
Very satisfied. Quick to set up and use. Easy to maintain. Happy with the service
Prompt response to my request
Recommended by a friend
Date of experience: June 23, 2024
I've used hostgator before and have always had a very good experience with them. Also support has always been excellent
Date of experience: March 15, 2024
When I log on, I want to have a link to the file manager immedialty. Instead I have to go hunt for it. I don't want constant advertisments to buy more features as soon as I log in.
Date of experience: February 24, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Sean,
What an awesome story. Thank you for your review!
DJ
Customer Advocate at HostGator