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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I don't like the new Portal. It is also disappointing that agents only seem to be trained in WordPress issues, but nothing else in cPanel.
Customer Service is awesome with WordPress issues, but not with other types.
Pricing, cPanel.
Date of experience: April 8, 2024
I was very unsatisfied with the service until I was lucky to get Andrew M. Customer service mánager being very atentive and helpful. He Is the greatest employee i ever met in Hostgator
Andrew M. Customer Mánager was very helpful. He Is the best at Hostgator
Date of experience: August 27, 2021
Because I thought it provides a good service but it wasnt
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2021
We upgraded our service in Sept/Oct 2021 and paid for a full year at the upgraded rate and now in May we are paying again for a full year at the upgraded rate.
no response received
Date of experience: May 1, 2022
Hey Omar,
Give us a call so we can look into this for you!
DJ
Customer Advocate at HostGator
Customer service is heavenly, they are so quick amazingly helpful and solutions every time. I don't have to call 12 times. One time = resolution
Date of experience: February 24, 2024
First hosting provider i have tried, but unfortunate that I've had to wait so long to get my php updated
Date of experience: March 3, 2024
I find the navigation and layout very cumbersome. Not easy to get where I want. It appears to be simplistic, but too much so. Like for children.
Date of experience: March 9, 2024
Have been a devoted client for 15 years and I pay way more than I should. Benefits could be provided to long term customers.
Date of experience: February 22, 2024
Migration site from one of my plans to another has been a total disaster with an incredibly inefficient and almost impossible to reach tech support.
Date of experience: February 21, 2024
You keep changing my settings and my email will not work. I have lost thousands of dollars at this point
Date of experience: February 29, 2024
Where do I begin? I wanted to have 2 domains transferred from GoDaddy to Hostgator but wanted to have the emails migrated first. Was not successful in getting that done and all I keep getting sent is a migration document where I have no website for these domains just emails. Then I was told after paying over $300+ I could not use Weebly so I was charged more money to get a downgraded version that cost me more. I was told no money I could use the credits but I was still billed. Then I Was told to process through Paypal and when that didn't work I was told to wait for a while to try again. I still have not received any credits, my emails or any working domains. I got a call from someone who said they were from Hostgator and when I unleashed on them about my problems they dismissed it and offered web design services which I don't need. I am NOT HAPPY and am considering taking my business elsewhere as of now I feel all my information and materials have been hijacked and it makes me feel vulnerable that I have been scammed out of unnecessary money and time. Please Change my mind before I go elsewhere. The recommendation I was given to switch to host gator has not been a pleasant experience at all and I am truly disappointed.
Date of experience: March 29, 2023
Your prices have quadrupled since I've been a customer for over a decade. I'm done with you guys and won't be back.
Date of experience: February 22, 2024
It used to be a company with good customer service. That' has changed a lot over the past few years.
Date of experience: February 28, 2024
Spent 2 months trying to port a web site over...it's been a disaster and we paid the extra fees. Can't get emails to work ether.
Date of experience: March 25, 2024
I've had an ongoing problem with some of my domain registrations and renewals for months now, and the issue still isn't totally resolved.
Date of experience: February 19, 2024
I have been to support for my sit'es problems for some time, and i'm actually going back steps in the resolution.
Date of experience: February 21, 2024
The service was great 2 years ago. It seems that your staff now are far less able to solve issues and the quality of the interface has gone down.
Date of experience: February 23, 2024
I'm still getting used to the new sign-in... I wish there was an easier way to get right to EDITing my page, as previous login allowed.
Date of experience: March 14, 2024
I move some of my customers for another platform because my website where mess up and they can't help me, something about the cpu performance
Date of experience: February 17, 2024
I cancelled my account and still get emails to transfer my domain, even after speaking with customer service.
Date of experience: March 19, 2024
Lots of virus and high prices i honestly started moving all our hosts out of HostGator after more than 10 years
Date of experience: February 20, 2024
Your site navigation was pretty much perfect. I can live with this, but there was really no reason to change it.
Date of experience: February 20, 2024
We had more information in the previous version of the website. I am not able to see my bills (pending or coming)
Date of experience: February 17, 2024
Been with HG for 10 years or so now and the quality of service has dropped. The pricing is also no longer competitive.
Date of experience: February 16, 2024
I was told that I will get discount for yearle subscription, then I was charged WITHOUT discount and after I talked to support again, I was CHARGED THE NEW BILL ON 136 EUROS (for the 2nd time, but like "with given discount"). Shameful experience.
Date of experience: September 30, 2023
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Martin,
We are so glad Andrew was able to assist you! We will pass this praise onto him and his manager. Thank you for your updated review!
DJ
Customer Advocate at HostGator