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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I have gotten a very poor service when it comes to billing. My account was charged $300 that I was not billied, nor invoiced for. After I was charged, I was not sent a receipt nor was it appearing under my order history. About a week later, the order history showed $37.22, which was for a domain (highest I've ever paid for a domain), the rest of the $263.88 is still not clear what it was for. I can assume that it was for hosting (but its been a 5 weeks already - it is not under my order history, I was not sent a receipt & customer service cannot see it on their side either), The worst thing here is that I wanted to restart the hosting when I re-open my business again when I get funding, but I couldn't do that since I was charged a month before renewal date. I don't have an income and I was charged $263.88 for the site I don't need & I've been given a go around when it comes to a refund (since no one can see a transaction), After speaking to Shane (who by the way refused to trans me to the manager) - I had to take a break from calling & trying to deal with this issue bcz I was getting very sick after 5 weeks of dealing with passive customer service. I am now behind on bills, but that is not as bad as having heart attack over $263. So I will see when you decide to refund or simple provide me a courtest of a receipt. I didn't know that it is such a previlage to have an invoice stating what I've been charged for (but that's how low the bar is with hostgator).
Date of experience: April 7, 2024
Look at my record. I have made several calls this week to correct a problem with my DNS settings and it still is not fixed. VERY unsatisfied
Date of experience: January 12, 2024
I´m with problem of malware, also have sitelock and still having... When I start a conversation with a front assitant is like the issues that I have before never exist..
Date of experience: January 4, 2024
I clicked on the commercial link "hide your information", wanted to buy the service for masking my website registered info. Nothing happened
Date of experience: January 14, 2024
The site is a pain to navigate and I've noticed an increase in spam mail since switching to hostgator
Date of experience: February 16, 2024
No designated option to select Cpanel.
Only available in Quick access.
Cpanel button should be applicable for each hosting / domain.
Date of experience: March 31, 2024
Price, but have had a lot of issues with infected sites lately and plan to switch because you do not provide any support to keep my files safe.
Date of experience: January 5, 2024
Very slow as a hosting services, customer service response takes long time. Very expensive prices comparing to other companies.
Date of experience: February 15, 2024
It's impossible to update the NS, If you can't provide this service, don't offer it.
My website will be down for 48 hours rather than 6 hours
Date of experience: January 7, 2024
My recent encounter with HostGator's hosting service has left me deeply disappointed and convinced that they are nothing short of scammers. Here's the rundown of my ordeal:
Upon discovering that my hosting plan had expired, I reached out to HostGator's customer support seeking assistance in retrieving my WordPress login credentials for data transfer purposes. Instead of offering help, I was met with a barrage of absurd demands and stonewalling tactics that left me incredulous.
Despite my straightforward request for login details, HostGator insisted on charging me an exorbitant fee for the basic service of accessing my own data. When I contested this blatant attempt at extortion, they adamantly refused to provide any assistance unless I renewed my plan with them, effectively holding my data hostage for ransom.
Throughout the interaction, HostGator's representatives, including one named Preethi, exhibited a shocking lack of empathy and professionalism. They repeatedly evaded my requests and offered no viable solutions, instead resorting to pushy sales tactics that made it abundantly clear their primary goal was to extract as much money from me as possible, rather than provide genuine assistance to a paying customer.
Not only did HostGator fail to fulfill their basic obligation of facilitating a smooth transition for their clients, but they also went so far as to block access to my own data unless I complied with their demands. This level of greed and disregard for customer satisfaction is utterly reprehensible and warrants a stern warning to anyone considering their services.
In conclusion, my experience with HostGator has been a nightmare, characterized by deceitful practices, appalling customer service, and a complete lack of integrity. I strongly advise against entrusting your hosting needs to HostGator unless you're willing to risk falling victim to their unethical tactics. Save yourself the trouble and seek out a reputable hosting provider that prioritizes customer satisfaction over profit margins.
Date of experience: March 27, 2024
It's the best host out there. Easy to use, intuitive and customer service is great. And my website has not yet crashed or stopped services. Love it!
Date of experience: January 3, 2024
This is the worst experience I have ever had with domain names and hosting. I will be changing everything back to GoDaddy as they expire.
Date of experience: January 2, 2024
We've been trying to get an issue with emails resolved for months now. Host gator support has been unhelpful to put it nicely.
Date of experience: April 6, 2024
If you look at the amount of time my site has been down since it started a couple years ago, you would understand the 1 star.
Date of experience: February 26, 2024
I am a dedicated client since 2015. At that time it was very few that have the quality of customer service.
Date of experience: January 12, 2024
I AM NOT HAPPY. That's all I have to say. I have been paying HG to protect my personal information. Now, today, I find out that I do not have this protection anymore.
Date of experience: March 15, 2024
I have been with HG for over 20 years now. But unfortunately recent experience is becoming very bad with the support..
Date of experience: January 12, 2024
Check the login. I enter my username and then when it ask for password is asking as if I'm signing up. There's an error in your login. Please check
Date of experience: January 17, 2024
Because they still have a competitive price compared to the service. I don't like that the support has decreased in quality.
Date of experience: January 10, 2024
Because it is supposed to be 24-hour support, but if one has an issue that the bot has no prompts for it just sends you around in circles. Terrible
Date of experience: January 13, 2024
I keep getting advertisement for products I've already purchased, and I have had several issues with my hosting.
Date of experience: March 2, 2024
You broke my account 1 month after migration and can't fix it after me calling several times already
Date of experience: March 2, 2024
Many calls regarding an issue with my account and I'm still waiting a return from your team...it's been a week.
Date of experience: January 19, 2024
Payment gateways are not proper... we are facing lot of issues to make payments. Earlier it was easy
Date of experience: March 1, 2024
Im getting worried about HostGator. Too many fraudulent emails are being sent to me from someone who looks like hostgator.
Date of experience: January 14, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
