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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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I'm very happy to finally got a very good hosting provider after many years trying disastrous ones. Also their customer service is adorable.
Date of experience: March 18, 2020
Recommended. Haven't been super happy with it and the loading times on my site are taking forever and it's not developed yet.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2021
Hey Corbin,
We hate to hear you aren't happy. We have asked an Escalations Manager to reach out and fix that!
DJ
Customer Advocate at HostGator
Always there to help! Whenever I have issues with my hosting plans I get on a chat and they sort me out!
Date of experience: December 3, 2020
Hi Seun,
Our support teams are amazing, right? Thanks so much for the great review. We're so glad you're here with us.
Erinn
Customer Advocate at HostGator
I always have a great experience with customer support. They are always fast to answer questions and resolve my website issues everytime!
Date of experience: November 18, 2022
Hi Brandon,
Thank you for your reivew!
DJ
Customer Advocate at HostGator
Low cost. Having issues with passwords. Not sure if I need a different one for word press. Not going smoothly at all.
Date of experience: September 19, 2021
Hey Constance,
We would love to help with your password issues. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Fast and efficient services, well done I am a satisfied client. I think you should update the register domain page looks outdated.
Still waiting for response
Your price and your uptime
Date of experience: August 20, 2022
Hey Edgar,
We're happy that you're happy. Thank you for your review!
DJ
Customer Advocate at HostGator
Automatic updates caused HOA site to error-out on forum. Hostgator support was quick to isolate problem, resolve issue, and reset as needed.
I am a novice with web stuff and I am able to maintain several websites with little effort - thanks to their support.
Value for dollars.
Date of experience: May 7, 2022
Hey Drew,
We are so happy we could fix this for you. Thank you for your review!
DJ
Customer Advocate at HostGator
It the best... can't be beaten on any offering. Totally in awe of how a business can be so well run. Thanks
Date of experience: August 26, 2021
Hi Lisa,
We are so happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
The experience has gone well. I don't have any complaints about working with HostGator
HostGator was recommended. It has been a solid choice. I don't have any complaints
Date of experience: June 25, 2024
Incredible amount of unsolicited phone calls from developers at all hours of the day and night. Will not use HG again, guaranteed!
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2021
Hey Mike,
Sounds like you may not have selected domain privacy. We would love to see how we can make this right. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Pleased.with customer service interaction. Very helpful
Date of experience: June 25, 2024
There was some misunderstanding in billing cause I got charged three times and somehow from one form I have two hosted websites
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2022
Hey Ruben,
We would be more than happy to help with this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Good honest approach to issues without being high class but I need enough time to determine if it really works for me.
excellent response and the person acted like they knew what they were doing.
Been watching them for 3 or 4 years, compared with another host and decided to give hostgator a try
Date of experience: June 6, 2022
Date of experience: May 23, 2022
In using a cost/benefit analysis, it does what it needs to do for me. Also, I have used them in the (distant) past.
Date of experience: April 3, 2024
Dedicated server configuration is slow- there is no Standard initial setups that gets most things ready like Reverse DNS IP and related Email functionality.
The speed initially was slow but i think it was due to MYSQL not Imported the sql file properly (100-150MB sql files)
Even now, its difficult to upload a 100MB sql file and most of the time does not completel the imports.
Long process and uncertain waiting times.
Hostgator are friendly with invoicing thus flexible payments and Once their system is working there is reliability. My data is also safe.
Date of experience: February 19, 2024
Dedicated server configuration is boring - there is no Standard initial setups that gets most things ready
Date of experience: February 16, 2024
I choosed HostGator because it have a good price for their services. But the new interface doesn't work, it isn't friendly or intuitive
Date of experience: March 22, 2024
My web mail keeps being blacklisted repeatedly on all my computers no matter what I do, I have lost weeks of work trying to wait for you to fix it.
Date of experience: March 13, 2024
I cannot find a section to edit my DNS Records. If it is ever there. Can you make it easily accessible?
Date of experience: February 26, 2022
Hey Chilufya,
We are more than happy to look into this. We have asked for an Escalations Manager to reach out to you so we can assist!
DJ
Customer Advocate at HostGator
I have so far 5-6 domains and all domains are active. The webhosting price is more reasonable than any other counterparts!
I already explained about it in previous question. I was very satisfied with your customer team service who was very kind and attentive to what I needed!
Thank you so much for your kind service and support.
HostGator provides everything I need to make website. When I wanted to cancel the webhosting I had purchased for my client, it was easy to contact and ask to cancel it. I think HostGator is reliable, honest web provider
The answer is the same as above.
Date of experience: May 4, 2022
Hey Paul,
We're happy that you're happy! Thank you for your review!
DJ
Customer Advocate at HostGator
I don't think it's cool to force people to type more than they want. My experience was okay. See the stars.
Person was great.
Date of experience: April 27, 2022
Hey Desi-Rae,
Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 12, 2022
I cant find the right person to cancel my account, I have tried many times this should be an easy process
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 8, 2021
Hi Virginia,
It's unfortunate to hear you have been having this problem while using HostGator. I have brought this to our escalations team and they
Will be in touch soon to help you in any way we can. Thank you for brining this to our attention!
Marissa
Customer Advocate at HostGator
When i forgot password, your website only send email from the money plan page, any other pages doesn't fix the issue
Date of experience: September 29, 2021
Hey Sophia,
We would love to know what you mean. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Very professional and patient! As I am new to this and it helps a lot of my concerns. Great customer services
Date of experience: February 1, 2023
Very good support. You won't be talking to India which is a big plus. Techs are knowledgeable and easy to understand.
Date of experience: January 11, 2020
Hi Ben,
Thanks so much for all your kind words. We're so glad to hear that you like our support teams! We appreciate you being here.
Erinn
Customer Advocate at HostGator
Price and ease of management were the main initial factors but the customer service via phone has been outstanding as well.
Date of experience: April 17, 2022
Hey William,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Ramon,
We're so happy that you're happy! Welcome to the HostGator family, we're so glad you're here. Thank you for the great review.
Erinn
Customer Advocate at HostGator