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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I used to pay $4.95/mo on a 3 year deal, now I am WAY more. You have been robbing me for the past year.
Date of experience: March 16, 2024
I used hostgator during their promotional discounted offer. Their promotional offer was so cheap that I decided to buy multiple domains and use their hosting for my business. I checked hostgator reviews before I signed up. There were actually a lot of "stay away" reviews. Customers complained about getting charged for services they cancelled. I naively thought this won't happen to me. Boy, was I WRONG.
I requested to cancel my domain privacy service in April 2016. They told me everything is cancelled. I have the chat message and everything. In August 2016 I realized they were still charging my business card. I thought, wait this isn't right. At this point I still had Domains with them. But I signed up for an annual plan so I should only be billed annually. So I logged into my hostgator account and saw that they've been charging me for the same service I cancelled 4 months ago.
So I contact them again and ask what the heck is going on. They said that they were charging me for my other domains. Let me note that I had over 10 domains but only signed one of them up for domain privacy. So I made it clear in August that I want it cancelled for all domains not just one. They promised they would.
Guess what? You guessed right. It's now December 2016 and I'm still being charged. I had to dispute the charges with my credit card company. And they still continue to charge me. I have to get a new card because these guys are liars and scammers. I should have paid attention to the negative reviews. They make money off subscriptions that people forget about. They don't make cancellations!
Stay away from Hostgator at all cost! They will never stop charging you!
Date of experience: December 1, 2016
Our site was down from Saturday until Monday because no SSL was applied. We didn't have e-mail until Tuesday because our MX, CName & TXT records were overwritten and the people I talked to on the phone wouldn't take down what they should be until I finally did around 11 on Tuesday. I couldn't talk to our team because we use Windows server & they don't answer at the support#.
I can't directly talk to a windows customer service rep. The ones you talk to at the support# said they only support LINUX. They are all very nice, but our e-mail was down and I couldn't get the 4 people I talked to on Monday & Tuesday to put in our e-mail record info. The 2nd person I talked to on Tuesday (5th person for the 2 days) at 11:00 finally put the e-mail info in our account notes so the team that supports us could see it. I think we finally got our e-mail back up at ~3pm on Tuesday. Our e-mail is critical so we were very displeased.
Our old provider is going to stop supporting ASP.Net websites & HostGator was the highest rated for ASP.Net.
Date of experience: April 19, 2022
Great help on restoring WordPress my site. It was down due to PHP issues & tech team helped immensely.
Great tech support.
Date of experience: May 16, 2024
Really like the new layout. Very easy to connect to Cpanel, and set up emails etc. Nicely done, Gator! :)
Date of experience: March 19, 2024
Everytime I need to make manual payment even though my card is saved, transaction I get weird message not redirecting to proper page.
Date of experience: March 27, 2024
The terms of my prepaid plan changed without warning. The shared host was hacked and you wanted to charge me to fix it
Date of experience: March 27, 2024
I've had no issues with my experience, and have been able to find the answers I need to take care of everything. And I'm an English major!
Date of experience: May 2, 2022
Customer service has been wonderful during our migration from another hosting service. Price and options are a great value.
Date of experience: November 9, 2023
I updated my credit card and still been getting notifications that my account is past due it's very frustrating
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2022
Hey Justen,
We would be more than happy to look into this and make sure everything is taken care of. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I find the website to be confusing, not user friendly and difficult for someone with limited understanding to navigate.
Recommended by someone.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2021
Hey Daniel,
We would love to see how we can help make things easier for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Never had any problems, dependable service I can trust! Highly recommend if you are looking for a hosting service.
Date of experience: March 3, 2020
Hi Keri,
Thanks so much for your kind review! We're so glad to hear things are going well for you. Thank you for being here with us.
Erinn
Customer Advocate at HostGator
It is a bad site i have ever seen. None of the domains, panels working. I don't recommend hostgator.
Date of experience: November 13, 2021
Hey Osman,
We are saddened to hear you feel this way but we do want to wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
I thought it would be easier to have everything I need for building a website on your hosting service.
Date of experience: November 14, 2021
Hey Bin,
We would be more than happy to see what is going on. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Hostgator should work to improve the server speed. If I compare with A2 Hosting. You are to far away.
Date of experience: April 13, 2022
Hey John,
We would love to hear what is going on. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Site has been down three weeks... attempting to fix it thru support leads me back to step one...very frustrating
Date of experience: October 16, 2023
I did not was handed to me. System sucks and support cannot fix my issue. I got a works on my side response. Utter BS.
Date of experience: February 19, 2024
I'm very satisfied with your service and I will refer to everyone hostgator services. Pleasure working with great team.
Very satisfied
Because of flexibility
Date of experience: August 11, 2021
Hey Kushtrim,
We are so happy to hear you are satisfied! Thank you for your review!
DJ
Customer Advocate at HostGator
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 7, 2021
Always friendly and helpful when I call in. Thank you for helping me keep my website up and running.
Fantastic service and super helpful!
Date of experience: May 2, 2022
Hey Joel,
We will always be helpful when you call in. Thank you for your review!
DJ
Customer Advocate at HostGator
Just used to another REseller account from 10 years ago, trying to learn all the new functions and needs.
Date of experience: November 9, 2021
Hi Jason,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
It is a hit or miss in my experience. No consistent. I get great representatives but I have gotten my share of bad ones
Date of experience: March 10, 2024
I need a livechat support but I cannot find it anywhere, my website has been set as temporary site for days with no progression.
Date of experience: March 12, 2024
HostGator appeared to be very good but I admit I don't know what I am doing and I appear to be in loop of mistakes and can not get the help I need. Can you help me with CampSKP.net?
Date of experience: April 7, 2022
Hey Clarence,
We can defintiely help you! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Used it before but new service is a problem. We can't transfer our website and tech support can't provide answers. Will be seeking a refund.
Date of experience: February 16, 2024
My friend told me about it. But, he had not a single problem while I had the same one many many times
Date of experience: April 6, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Maria,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator